We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Delivery time was changed by you but updated by phone to let us know this so all good.
24/11/23 by C Harrison
A totally simple way to send back such an awkward parcel
24/11/23 by Will Dixon
After adequate measurement of the parcel, at the point of collection, you should have tried measure and confirm that what was submitted was in order. You just went ahead to debit another £6.71 and also collected 65$ Canadian dollar at delivery. There is no transparency in your transaction and it’s quite a shame.
24/11/23 by ADEKOYA ADETAYO PHILIP
Excellent service and took less than a week to arrive in Australia.Tracking updated regularly .
24/11/23 by Fizz 47
Very quick service
24/11/23 by Mrs Smith
Great service. Easy to book and a great price.
24/11/23 by Mr Roddy Robertson
Very communicative and quick to deliver
24/11/23 by Customer
Service timeliness not as advertised and sold. Paid for 3 day service. It is day 5 and parcel is still in transit.
24/11/23 by M. D.
Easy to use ????
24/11/23 by Louise
I put an Amazon label on the parcel. The driver said, rightly, that he couldnt take it. I got your label but was unable to use your Web site to rearrange a collection. After many tries, I gave up and sent it by Royal Mail. Please refund me and notify me when its done. Mr.Roger Bruce Holmes
23/11/23 by Customer Roger Bruce Holmes
Easy to use website. Input all info and pay for service and within a few minutes your postage labels are in your inbox. You can use deliver to Post Office or box/ depot / shop or have your items collected. Have used them for Cyprus and UK and had no problems. Have got a account with them and will use again.
23/11/23 by Richard
Would not advise using parcel monkey - we booked a UPS courier delivery slot and we are now entering the third day waiting if they will eventually pick our package up?! You are given no time slot but expected to sit in all day and wait if the courier will actually turn up (3 days in our case). Parcel monkey refuse to compensate for this appalling service but instead just keep rebooking slots for the following day that are yet to come to fruition! If I could give the service a 0/5 rating I would!
23/11/23 by Alice
I had sent the parcel since 16/11 And the last update on tracking that it’s accepted at Heathrow 20/22/23 It’s been 8 days ! No more tracking and so far still not received at destination My sister can’t track it either
23/11/23 by Mrs rabab Amer
Brilliant service
23/11/23 by Customer
I sent 2 parcels, paid them 28 odd pounds, then after delivery they charged me another 76 pounds and they have no idea why they are charging me that. They are still reviewing. I would stay away from them.
23/11/23 by Raj Sharma
Always superb service
23/11/23 by Ian Wotherspoon McConnell
Brilliant quick and easy service to send a parcel from the UK to the US.
23/11/23 by Mrs.Callaghan
Parcel still not delivered and no service - its stuck at a depot somewhere. Shockingly poor service.
23/11/23 by Ian Johnson
Parcel picked up and delivered safely
Site is easy to navigate and use
Links to other seller sites eg eBay for tracking
23/11/23 by ian livingston
Just a simple way to send a parcel
23/11/23 by Mr Hambrecht
I pay for 48 H delivery, but delivery took 96 hoers.
23/11/23 by Anna
I am very happy with your service and very reasonable price.
23/11/23 by Customer
Easy to arrange. Pick up on time as was delivery.
It would be helpful if instructions relating to a private individual arranging a collection from a UK company for delivery to private individual in mainland Europe were clearer.
23/11/23 by Heico Hanford
Clear website. Easy drop off. Successful delivery
23/11/23 by John
Booked a 24 hour delivery. Collected promptly and was able to track my parcel throughout the journey. Delivered within the timescale.
Will use again.
23/11/23 by Graham Ringshall
Suppose to be a next day delivery service. Took 5 days. This resulted in an unhappy customer and multiple calls which created an extra workload.
23/11/23 by Customer
Easy to use website, from searhcing, to addressing and label printing
23/11/23 by Customer
1st time user. Happy with service
23/11/23 by N Dube
Do not use this company! We used them to send an unopened mattress back. We used the weight and dimensions on the delivery label that came with the mattress. We were quoted £22 to send it back. I used PayPal. A week or so later I got a message saying they have taken £76 out of my account because the weight and height were out. I found out that the weight was 2kg over but the dimensions were correct. They have charged me the extra because there was a small flap of polythene not taped down! I have tried to resolve this with them but Im getting nowhere. It would have been cheaper to send it back in a taxi. Con artists
22/11/23 by Dave Waldron
Booked Friday collection, Saturday delivery at premium cost. First delivery attempted on Tuesday. Still dont have my item.
22/11/23 by Customer
The usual efficient, excellent experience. From the UK to the USA, door to door in 4 days. Thank you.
22/11/23 by Harry
Booked a fedex parcel to Dubai. First drop off point said it had failed digital paperwork. The Monkey told me to go to another drop off point. So after another 10 miles. Second drop off point could not accept as it was the more expensive and quicker (hahah) express fedex service! The Monkey told me to find another drop off or get a refund. After 2 hrs and 20 odd miles I asked for refund. What a waste of time, printing and money.
22/11/23 by Ian Bates
Fantastic service
22/11/23 by Mr Berman
Great service again. Thank you
22/11/23 by Laura
Great job thanks
22/11/23 by Michael Manders
Claimed the baby mattress we returned was 40kg when in fact it was 2.5kg (stated on the Amazon product page) and charged us an extra £31 on top of the previous £38. For reference, my king size adult mattress is 34kg so how could a baby’s cot mattress be 40kg?! Quite clearly a scam where they charge less than other companies then simply take double at the end and you can’t do anything about it. When queried, they would only refund if we had photographic proof of the dimensions and a picture of it on some scales with the weight. Obviously we couldn’t supply that because we’d already sent it. Absolute scam will not use again.
22/11/23 by Hannah Pagan
Excellent service and timing. Really easy to send it and to fill it out!!!
22/11/23 by Fernando Menendez Sampedro
it arrived 10-14 days
22/11/23 by DTAC
Excellent service
22/11/23 by Mr Frank Carthew
Great Service
22/11/23 by J P Brambles
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