We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Easy to use, reliable and options to get a cheaper price ????????
28/04/24 by Mark Wooler
Its so easy to use and very reasonable. I just wish I didnt have to pay fees in the other country Im sending yo especially as theyre just gifts.
27/04/24 by Helen Brough
Easy process good price
27/04/24 by Mr Terry Atkins
Website is easy to use, fast delivery and very reliable. Just what we want for a delivery to our daughter in Australia. Definitely use again
27/04/24 by Neil
Easy to use website
27/04/24 by Lynn Lees
Overall I had a good experience for the competitive price, and the parcel arrived quickly to my customer ,
So I am very happy
27/04/24 by Emma Smith (Lonsdale)
It all went very well so thank you.
27/04/24 by Dawn Walsh
Super quick collection and didnt have to wait around the whole day. The carrier was very polite and helpful.
26/04/24 by Customer
package was 3 weeks late
26/04/24 by Sonia Westburnham
App very easy to use, provides a large selection of postal services.
Choose collection day , with delivery very prompt.
26/04/24 by david lilley
Okay. the parcel was of an unusual size, quite restricted with who would take it. The service was quite expensive.
An over abundance of info received from the carrier DHL. The impression was a home delivery wasnt an option so I chose a collection from a convenient pick up point. Again the DHL site was very confusing when it came to the actual delivery. In point of fact I could of have it delivered to my home, but this appeared not to be an option. Overall I would use the service again where no other option is available.
26/04/24 by michael
Useless! Can’t speak to a person on the phone. Turns out they don’t deliver to a PO Box either (should be mentioned!) so it’s come back and you have to pay again to get it back?!
26/04/24 by Lucilia Holder
Great app, easy and cost effective way of finding the best postage/shipping option
26/04/24 by Customer
Easy to book and not had a problem, always use them
26/04/24 by Customer
Excellent service. Arranged collection and they picked it up within 24 hours. It was then delivered safely in the next 24 hours. Really easy to arrange the service. Will definitely use again
26/04/24 by customer
First of all I was charged twice without my consent. I was returning the parcel I bought in its original packaging which indicated its weight on the box and those are the same details I entered when I was asked about its weight. I paid for the service and after few days I get charged 3 times of the original price.They used my credit card without my consent and after reading other peoples reviews I knew its a scam. They deceive people by giving wrong information when purchasing their service and after they scam you. So wrong
25/04/24 by pros mubiru prossymubiru
Very easy to use and found the best price thank you.
25/04/24 by M.M.Y
Parcel never collected. They rebooked 4 times and still didnt collect! A week and a half later Ive just cancelled and ordered with another provider. Very poor!
25/04/24 by Michelle Daniel
Parcel despatched on 19th April, 25th of April and the parcel has still not been delivered. This is an Amazon return, I cannot get my refund until the parcel is acknowledged by Amazon. The tracking says the parcel is in Nottingham DPD depot! It’s been there for days.
25/04/24 by Spikey
Prompt delyfriendly and courteous driver
25/04/24 by Gaynor Hollington
The UPS driver didn’t turn up to pick the parcel. I was at home waiting between 9am and 5pm. What a waste of time. I phoned UPS office to find out why the parcel wasn’t collected and was told they have no drivers available to retrieve a parcel within 3 miles radius. And I was advised to rebook it for another day and wait the whole day again for the UPS driver to turn up or to drop off the parcel myself to the UPS office which is 15 minutes away from my home address. Parcel Monkey or UPS do not offer discounts for the inconvenience. The service is poor and careless. I was not notified by the Parcel Monkey or the UPS and was at home for 8 hours pointlessly waiting for a collection.
25/04/24 by Isabell
We booked the service on 18/4/2024. Tracking record said Parcelforce attempted to collect the parcel on 19/4 at 13:22 but not successful because sender was gone on Friday afternoon. Nothing happened ever since. Now (25/4 = one week after the booking) the parcel is still at the sender. The booked service has not been completed. No one followed up.
25/04/24 by Parco Betriebsmann
It all worked just as it should, clearing instructions and no surprises.
25/04/24 by Anna
Excellent, quick experience. Cannot recommend highly enough
25/04/24 by Mo
Avoid! Use another courier or ParcelHero. Parcel sent via Parcel Monkey, and Ive been slapped with a charge of £76.60, to refund they want proof of a tape measure against the box and the box on some scales (bit late because its already been shipped). Box is no different to others Ive sent and weight of contents is the same but this doesnt matter. Disgusting customer service and completely ripped off by this company with no authorisation to remove additional funds from my account.
25/04/24 by Kirsty Gregg
Competitive rates and very convenient with courier picking up.
24/04/24 by Ashley Simons
Super customer service, many thanks
24/04/24 by L C
I have never been told whether my parcel was delivered
24/04/24 by Peter Mackie
Parcel Monkey is cheaper than Royal mail and other companies. And whichever other couriers they use are always promt with time arranged to pick up my parcel. Also its easy to track my parcel.
24/04/24 by Tricia G
Good service, reasonable prices
24/04/24 by P Brown
Always such good value
24/04/24 by Lucylou
Always reliable. Only ever had one hiccup with a delivery, and have sent 30-40 parcels over the years. Always my go-to shipping site. Latest delivery was UK to Australia, good price, arrived in good time. Will be continuing to use Parcelmonkey for the foreseeable. Great site.
24/04/24 by David Jackson
It was very easy to organise, the parcel arrived on time, and I am happy with the price.
24/04/24 by Anne
Great support! Couriers pick up parcel usually on the day requested.
24/04/24 by Customer
Absolutely disgusting. Sent a 2.7kg small box on 30kg service. Delivered perfect then got an email for extra £76.60 which they took without my authority. Parcelforce claim no charges on their end. Parcelmonkey will not reply but will reply to other parcels PM12156019. PayPal chargeback in progress
24/04/24 by Russell McNeill
I recently sent a painting to Switzerland.
Parcel Monkeys documentation and prints out are very good so the process was much easier than I anticipated.
Good service and brilliant tracking.
24/04/24 by Ivor Sexton
After struggling to book this delivery with UPS, and Parcel to Go I found your service which was easy and efficient
24/04/24 by Ms Polak
Very easy to use.
24/04/24 by mrs emma hill
I booked a parcel for delivery abroad.it was collected on the 6th of March, I tried tracking the item at the end of the month and it hadnt updated since the collection day. I then contacted Parcel Monkey which then told me that EVRI had lost the parcel and couldnt locate it. They said I would have to make a claim which I did. They asked for proof of the cost of the item and also a written declaration from the recipient saying that the parcel was not delivered to them. I wasnt happy about this at first but still provided all of it. They later approved my claim and said I would be getting refunded the cost of the item and the shipping fee which I paid to them. They refunded me the cost of the item but claimed that when they tried refunding the shipping cost, the card wouldnt allow them which is weird as its the same card I used to pay for it all and the same card they used to refund the item cost. They asked for my bank details which I sent, I later got a message saying that the refund for the shipping fee was successfully completed but it never arrived on my account up to a day like today. I emailed them to let them know this twice but no one has bothered to reply to my messages.. NEVER USING PARCEL MONKEY AGAIN!
24/04/24 by Vena Adamek
Quick, easy and good value Quotes.
23/04/24 by C Lewis.
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