We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
I went to my local post office to have it weighed and measured on their form, so that it cannot be disputed when I used you rservice, but I have now been charged a considerable amount as you have claimed the dimensions are more. Please review this decision.
26/02/24 by Sami Begolli
Not Parcel Monkeys fault by Evri were incredibly slow in delivering my parcel - should have been a 2-day service but ended up taking a week.
26/02/24 by Glenn
Arranging and paying for the parcel pickup was very easy and collection took place on time. Will use your company again in the future, very happy to recommend you to all.
26/02/24 by Andrew Owen
Using Parcel Monkey has been by far one of the worst customer service experiences Ive ever had. I used them to send a high value electric item (£1,000) to a shop for servicing. The company used to deliver was DPD. The item was delivered to a completely different address than the one I specified and the photographic proof of delivery clearly showed a residential address. I was made to jump through multiple hoops to get to an unsatisfactory resolution. They initially argued with me that the item was successfully delivered and so I asked for geotag information associated with the delivery photo. I also sent them back a Google Maps street view of the delivery destination that looked nothing like the proof of delivery photo. I then had to get the recipient (the electrical store) to sign a non receipt disclosure form whilst Parcel Monkey investigated. I paid for insurance on the item for up to £500 to cover myself for damage in transit etc. I went back and forth with Parcel Monkey for over a month. They are very slow at replying and keeping you up to date with information. DPD refused to talk to me even though they were the courier that lost the item. After 6 weeks of back and forth they offered me £500 compensation which is what I covered the item for with insurance. I felt this was extremely unfair as it was established that the courier completely disregarded my delivery instructions and delivered to a wrong address and when they went back to where they delivered it, they were unable to recover. Even if I didnt have insurance, this is a clear case of error from the courier. Im now £500 out of pocket and DPD do not help at all. Its worth noting that the only means of contact via Parcel Monkey is the account login section. If looking to send high value items I would completely avoid Parcel Monkey. Dont just take my word for it, have a look at their 1-star Trust Pilot reviews. I would go directly with a delivery company so that they have to deal with any issues and have better means of contact. I never normally take the time to leave reviews but this whole ordeal was so bad that I would get comfort in knowing that this may potentially save someone else from falling victim to a similar experience that Ive had with Parcel Monkey
26/02/24 by Aaron
Always use Parcel Monkey they are by far the best in my experience.
26/02/24 by clare masters
1. The parcel arrived later than planned. 2. The recipient was forced to pay an extra 15 euros to be handed what was supposed to be a gift... Hugely embarrassing. In total 30 euros to send a small parcel from the UK to France.
26/02/24 by Valerie Lecourt
Fast, easy to organise and a good range of prices
26/02/24 by Customer
They always support you
26/02/24 by Mr Churcher
Very easy to use
26/02/24 by Keith Robinson
Recently booked through Parcel Monkey and had issue with delivery. Item sent was not accepted and returned. But as Parcel Monkey dont put the buyers return address on the label - it ends up back with them and not you. And as a result want to charge £7.50 admin and new postal charge. Think twice before booking and change the return address on your label or you will get stiffed
26/02/24 by paul roebuck
Booked and paid for my next day UPS pick up very easily. Service was efficient and simple to use
26/02/24 by Liz Hare
I leave a small note on my outside porch door asking for parcel delivery to be placed iside the porch. Evri delivery did leave my parcel inside the porch but then LEFT the door wide open for all to see and let in the rain etc .
26/02/24 by maurice eley
Reasonable priced and on time
26/02/24 by Customer
For two days in a row the courier couldnt collect the parcel. After the first failure I have contacted customer service, they ve told me it was going to be collected on the next working day. After the 2 failure Ive requested to switch to a drop off option, Ive requested to be contacted by phone, but nobody got in touch. On the 3rd day Ive checked the tracking and found out that the parcel was finally collected. I have to say that the courier service is very poor and communication from customer service also poor. Such delays have caused distress to me and the person how had to send me the parcel. Now we are on the 5th working day since i have paid for the collection service and according to the tracking, the parcel has not made any progress. So far i am very disappointed.
26/02/24 by Daniel
The parcel was collected a day late. A few days afterwards, my Paypal account was debited with a charge of £3.00 over and above the agreed fee. I discovered this was a regular payment that had been set up by Parcel Monkey. I suspect this was done during the buying process, but I was not aware of it and had no wish to enter into such an agreement. This has been cancelled and Paypal has contacted Parcel Monkey for a refund of the £3.00 already taken.
26/02/24 by Mr Eaton
Easy to fill in details on the forms
26/02/24 by Customer
I was a bit suprised not to be given a reciept at the drop off point, but the parcel arrived safely
26/02/24 by Gary Cummins
Good comparison site and easy to use once you chose your provider
25/02/24 by Sal Hennessy
Easy to use and the parcel was picked up and delivered on time.
25/02/24 by ProRed
No one to accept the package first time and it was redelivered an hour later, very pleased with the service, the person who collect the package from me was very pleasant and helpful.
25/02/24 by James
Excellent as usual , especially when using DPD next day.The best delivery service.
25/02/24 by Customer
Lost my parcel, paid for a three day delivery, two weeks later and their only response is “Well contact you once we have an update” Emily at PM emily_at_rs3lke.on.crisp.email is rude and arrogant and apparently, as a customer, my concerns for my parcel and my items is really an irritation for her/them. Steer way clear, monkey see monkey do!
25/02/24 by Stuart Lewis
Dear ParcelMonkey Team,
A quick shoutout to express our gratitude for your stellar service. Your efficiency and reliability have made our shipping experiences smooth and cost-effective. Kudos for the great work!
Best,
Andrew Griffiths, Director/Technician
Principal Optical
25/02/24 by Andrew
Easy to organise. Fair selection of dates for pick up. Parcel picked up with no problems. Good price. Hopefully parcel arrived safely and in time. No news from buyer.
25/02/24 by Parity
Very easy and efficient
Parcel was cheaper and arrived more quickly
25/02/24 by Jane Eaton
Straightforward to book, relatively low cost compared to other services.
25/02/24 by Customer
Great service. Item picked up pm and delivered am next day via Parcelforce. Easy to use and arrange parcel collection/delivery. Great tracking.
25/02/24 by Mr Clarke
Good service fast delivery
25/02/24 by Customer
Easy to use website. Prompt connection and delivery did exactly what I needed
25/02/24 by customer
Did exactly what we asked, thank you
25/02/24 by Customer
Fast delivery from Cardiff to Scotland
24/02/24 by Rhiannon
Great and easy to use
24/02/24 by MS BULLARD
Well pleased once again, excellent service
24/02/24 by Customer
Brilliant service, I tried parcels2go first via a recommendation and my parcel did not go anywhere.
Parcel Monkey, however gave me the perfect experience of sending a parcel at great price with no hassle or dramas. Simple, quick, effective. Parcel monkey will be my default package delivery service. Thank you
24/02/24 by L Lucas
Made shipping a parcel from the UK to Poand easy
24/02/24 by Andrew Stubbs
Still waiting.
23/02/24 by Daniele
good service and does not rip you off like some!
23/02/24 by Ann Blake
Easy process except for printing a label, unable to print in the drop off shop so had to faff about to a library to print, the option to print at drop off store would merit the extra star!!
23/02/24 by Laurence Herbert
I should have used Evri on Evris website. Parcel Monkey charged me nearly double for Evri
23/02/24 by roel g
Disappointed, firstly the driver couldn’t use the gate bell. Also i already paid for the parcel to delivered but my family had to pay for another £23 for the driver to get the parcel.
23/02/24 by customer
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