We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
easy to use and i was well informed on where the parcel was. i liked the dashboard and also better price than going direct
21/02/24 by Nicky
Regularly billed extra charges and not notified that there coming or why, when asked they ll not provide the proof for why
21/02/24 by Tony Hough
Arrived within the time stated tracking system good
21/02/24 by Dovaston
I have sent mutiple items over period of time and had no issues so far.
21/02/24 by Customer
Easy to use,
20/02/24 by Mr Martin Foye
Communication was very good, and the item was delivered on the due date. I only gave 4 stars rather than 5 because I was notified twice that the delivery had changed. That meant having to stay home for several hours, which was very annoying.
20/02/24 by Gillian Manning
Perfect service as usual
Dropped parcel off, picked up and delivered within 24 hours
Highly recommend
20/02/24 by Sue Wiseman
Easy to work out cost of delivery and complete custom documents
20/02/24 by Robert McLaughlin
Punctual to receive parcel and prompt delivery
20/02/24 by Colin Stanton
Excellent, parcel was delivered on time, in good order, very pleased with your service will use again.
20/02/24 by Narina
U collected my parcell gave me a PM number which didnt show up delivery ,when i contacted online chat was told parcel delivered 7th ? Then later had an email to say parcel was delivered19th yet the company still cant confirm that you have delivered the parcel
20/02/24 by Mrs. Joan Elizabeth Spencer
Always a good service
20/02/24 by Customer
Very efficient and easy to use
20/02/24 by duncan benge
Great Service Delivery. Will definitely use again.
Thanks for making my life easier!
20/02/24 by Customer
Just a good service
20/02/24 by Michael
Just so easy to do. Very good service
20/02/24 by Michael
Very complete service and my parcel arrived at the address in the USA in 2 days - amazing.
20/02/24 by David Thompson
I sent 12Kg parcel, declared as 15Kg to avoid disputes.
ParcelMonkey contracted UPS to deliver. UPS subsequently deemed parcel weight was 40Kg, so ParcelMonkey applied UPS excess weight charge £43.29 to my credit card. ParcelMonkey have not yet responded to request to dispute this charge.
Additionally, customs delays held up delivery by 4 working days.
In retrospect I would:
1. Use a specified carrier rather than ParcelMonkey who sub-contract the delivery
2. Collect seems an easy solution, but take parcel to carrier drop-off point and ensure parcel dimensions and weight validated there
3.Include ORIGINAL purchase invoice (to avoid customs delays)
4. Allow for customs delays and charges
20/02/24 by Alan So
Excellent Service. Easy to follow instructions and parcel delivered in three days to Ireland. Happy customer
20/02/24 by Alistair Milner
Cheapest and delivery on time
20/02/24 by Chris
Hastle free service
20/02/24 by MC Rustics
It was an international shipment which took a couple of days more than stated, although I believe this was more a fault of UPS not picking up from the parcel point for over a day. The Parcel Monkey labels etc were easily accessible compared to other compare websites I have used. I would use again.
20/02/24 by Anita McGovern
Always a good service from the monkey. Great selection and great prices, cheaper than going direcr!
20/02/24 by Customer
great fast delivery from pick up to item delivered from uk to usa in 4
20/02/24 by emma ahmed
Happy customer
20/02/24 by Caz
I’ve used Parcel Monkey to compare best prices between the service providers and PM helped me to identify the best option.
20/02/24 by Paul
Delivery was on time.
19/02/24 by Tinotenda Samuriwo
Efficient service
19/02/24 by Mr Berman
Parcel arrived within expected date
quick efficient
highly recommended
19/02/24 by isabel roberts
Our company has used this courier service on a few occasions now - having had poor results from competitors - and the ease, cost, reliability and quality of service we have received from ParcelMonkey have been exceptional. Will continue to use for any future needs.
19/02/24 by Customer
Fantastic easy to use service and cheaper than taking item and paying at the Post Office counter even though you are using Parcelforce????
19/02/24 by Mr D Evans
Whole process was easy and efficient. Our customer was a very happy chappie as his parcel arrived on time.
19/02/24 by Customer
Very good service. Parcel collected and delivered next day.
19/02/24 by PATRICIA QUINN
No problems, was really easy to book parcel collection, and was sent link to print labels very quickly, parcel collected next morning by courier. Very satisfied with the service
19/02/24 by Zan
I just like using it.. cheap and varieties of choices
19/02/24 by Customer
The service was advertised as delivering to Spain in 3 - 5 days. The package was sent on 12th February, it is now 19th February and the package still hasnt been delivered. The Parcel Force tracking link provided shows that the parcel has been prepared for export but that it is still in the UK. After several calls to various helplines I was informed about the Spanish tracking service Correos which shows that the parcel was classified at a Spanish Logistics Centre at 10.32 on 16th February but still isnt out for delivery. I am VERY dissatisfied with this service.
19/02/24 by Laura Duncalf
It was quick and efficient, precisely what I needed.
19/02/24 by Customer
Easy to arrange, cost was as expected, reasonable took longer than expected to arrive, never got final notification that it had arrived, except from buyer.
19/02/24 by Ms Margaret Green
As usual parcelmonkey excellent some couriers they use less so
19/02/24 by Tony Edwards
A straight forward process to get quotes and very easy to then book.
19/02/24 by Richard Thorpe
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