We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
The price of sending the parcel
19/02/24 by Prakash Parmar
Very easy to use,, would prefer vat included in price not added on after ! Ather than that all good thank you
19/02/24 by Andy p
Easy and fast to book! A+
19/02/24 by Timothy Waldron
Delivered as promised
19/02/24 by Customer
Fast and easy
18/02/24 by Customer
Booked a parcel with you (of course) and no one turned up to get it so went via Royal Mail like I should have done in the first place. Farcical dog sxxx service
18/02/24 by Simon Boulter
Pick up very good but parcel has still not been received. Starting to become worried.
18/02/24 by MRS M HORN
The whole process was seamless and great that I have the option to choose who I send with
Super quick delivery
Very happy
18/02/24 by Paula
Makes life very easy
18/02/24 by pat richards
excellent fast service
18/02/24 by nscot
V straightforward & efficient
18/02/24 by Viv Gardner
Poor customer service Waited all day to pick up a parcel no one turn up then said that the driver have been and nobody is at home Informed that it will be due for pick up the next day again no one turned up wasted 2 days
18/02/24 by Arvey
Paid £25 to ship BMX was fine with price 2 weeks later they take an extra £78 out my account without asking so not use this company( been waiting 4 days for a reply for customer service about the refunding of my money) JOKE COMPANY DO NOT ISE
17/02/24 by Cameron Graham
Excellent pickup service and great value.
17/02/24 by David
I paid for 24 hr delivery. The parcel was picked up before 1 p.m. on the Monday 5th and Delivered on the 8th , Thursday. I had expected it to take longer as we are on an island in Scotland , thinking an extra day would be required. In tracking it , there were virtually no updates until out for delivery. Very disappointing. However the parcel did arrive in very good condition .
17/02/24 by Isobel Grieve
Easy to book, pay, print labels and drop off
Dropped off on Saturday, one week on - it’s still in UK!
Booked and paid for International Priority 3-8 days.
UK to Australia.
17/02/24 by Pauline Smith
Super duper!
17/02/24 by Nikki May
Smooth easy process! No hiccups picked up and arrived as directed.
17/02/24 by Kristina Redman
Good website. Easy to use. Good efficient service with reasonable prices
17/02/24 by Gareth
All good great service ????
17/02/24 by Jane Russell
Easy drop-off (but shop did not know which day it would be collected). Easy customs forms for completion (codes not needed).
17/02/24 by Chris Jolley
Fast delivery. No damage to box. Reasonable price. Convenient pick up.
17/02/24 by Janene John
Simple and quick!
16/02/24 by Customer
Very efficient!
16/02/24 by Ces
Easy to do with all customs documents generated automatically.
16/02/24 by Customer
Very good all round will use again!
16/02/24 by christopher wainwright
V good. Service
16/02/24 by David Allen
it was easy to access and helpful in finding the codes you needs for the tariffs abroad
16/02/24 by JW
Always helpful even when things are difficult with customs and delivery.
16/02/24 by Oliver Rogers - Rogers Space Heaters
We booked global prority. Parcel picked up on 8th Feb but as of today 16th not delivered. Please advise
16/02/24 by Graham M Morley
Great price, quick delivery.
16/02/24 by Leanne Spikesman
Parcel arrived in pieces. Very poor service. Wont be using UPS again. Very disappointed.
15/02/24 by Alison Campbell
I have still not got confirmation that the product has been delivered a week later (national delivery)
15/02/24 by Customer
Second time using Parcel Monkey. Very easy process and straightforward. Good choice in terms of budget as well. My choice was FedEx based on the time it would take. It ended up taking a little but longer but within the range I had set for myself.
15/02/24 by Shamiha
I’m writing this because in the past 2 months I’ve been battling to get a resolution for a parcel I sent on the 6th of December 2024. As I’m writing this I still have not received a refund and compensation for the huge inconvenience this has caused me. Just to sum up, I sent a parcel to Italy using PARCELMONKEY (the delivery company I picked was UPS). As per guarantee the parcel should have been delivered in a max of 5 to 7 days. Which would have fall into the date I would have travelled to Italy for business and holiday. The parcel contained sample of supplements (12 to be precise) and a pair of Timberland leather shoes. The estimated value was around £700 which was listed in the Invoice I printed and attached to the parcel. From the 12th of December I spent countless hours with your customer service and UPS to trace the parcel. The parcel was nowhere to be found and they started an investigation so I repurchase all the content while I was in Italy and kept chasing for a refund and compensation for the service I did not get. On the 4th of January I received a message saying that they found a parcel but they were not sure if was mine. So I’ve been asked to provide pictures of the parcel the invoice and the address. Which I did and I’ve replied saying that I was not longer at that location and the content had no use to me anymore as I repurchased everything. I also wrote in multiple occasion that I would accept a return to my address in uk at not extra costs and no other location as I was there for business and vacation. UPS attempted to deliver the parcel in Italy and of course it was refused because I was not there anymore. I asked multiple time to get a clear understanding of what to do, who to get in contact with to resolve the issue and not clear answer was given. I asked to be contacted or receive contact information regarding this matter, but all my messages did not give me any clear answer. The last message I received is saying literally “is it fine with you if we abandon the parcel?” In addition I sent a letter to the headoffice and still waiting for an answer I really dont understand this
15/02/24 by Lorena Furlanetto
Easy to compare and book
15/02/24 by Customer
Easy to use and no complications.
15/02/24 by John Reid
Very good service - Courier was very efficient and great communication
Would definitely recommend
15/02/24 by JB
Tracking stated that Every had collected my parcel when it hadnt. When I tried to resolve the issue the chatbot wasnt working and I couldnt get hold of anyone on the phone. So I used Royal Mail and have had to pay twice for postage. Rubbish.
15/02/24 by Georgia Butler
Easy to book. Fast delivery. Great service.
15/02/24 by jane
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
