We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
My parcel was picked up on a Friday & arrived in Texas on the Monday, fabulous service could ask for better thank u
08/02/24 by Kay Lewis
If there is minus star, I will give it - 1 star. The parcel was supposed to arrive by the 7th Wednesday, which was what I paid for. Today is the 8th, the parcel was still in Hub, not exported yet. I could have paid a lot less if it arrives next week. I am glad that it wasnt urgent documents, yet it is a special gift to my granddaughter for a special occasion. It will be too late if it doesnt arrive by Saturday.
08/02/24 by Rand Wanda
Parcel delivered on time with no problems.
08/02/24 by TED LINDSELL
Parcel collected on day promised and delivered to US in two working days!
08/02/24 by Shamim Stroud
Great company found it easy to find a courier at a good price, collected from my door as it was a heavy item
08/02/24 by Elizabeth
You have a user friendly system for international parcel delivery. The Customs requirements can be rather daunting, just for sending gifts, but you made it much easier. The tracking is precise and easy to access.
And I found your price was less than competitors.
08/02/24 by Samuel Moscisker
Ordering, paying and dropping off my parcel was fairly straightforward but then the issue starts. Parcelforce dont seem to collect it for 2 days, even though on the tracking information they suggest the parcel was not available. No update on tracking since 03/02, no idea when my parcel is likely to arrive. ParcelForce seem to be a very poor option these days
08/02/24 by Mark
The 24 royal mail delivery option did not show up as a choice although it has since??
08/02/24 by VJSports UK Ltd
Good price and service
08/02/24 by John Holland
Such an easy and speedy service. Items always arrive in perfect condition.
08/02/24 by Paula Footman
Cheap and simple
07/02/24 by Ronald
Quick and easy to use
07/02/24 by mark pell
Excellent service
07/02/24 by osato
So easy to use. Gives a list of all providers and cost. Labels easy to print. I will definitely use again
07/02/24 by Sharon
Everything worked fine
07/02/24 by Bill Lawford
My parcel seem to have been opened along the way, My parcel weighed 13 Kilos on Sending but when it reached the destination, it only weighed 8.6 Kgs. I had been opened and the best items removed and then resealed and delivered. The problem with Parcel Monkey is that they always side with the transporter regardless and always reject any genuine arguments and facts.
07/02/24 by Mr Raouf Hamila
They didnt deliver the parcel on the Friday even though it was in Leeds by 3.23pm. They sent the person receiving it a message to say they wasnt there. But the receiving person has CCTV on the gate and nobody tried to deliver it. So they had to wait until Monday afternoon at 2.33pm for the parcel. Parcel collected 01/02/2024 delivered 05/02/2024
07/02/24 by Bridget
Fast, efficient and good price
07/02/24 by Mrs Amanda Ferreira
Collection was before midday. Delivery was very quick.
07/02/24 by Andrew
Great Service and good communication.
07/02/24 by Gavin
I only ever use Parcel Monkey now - good prices, lots of choice/options and they pick it up from your doorstep. Such a good service.
07/02/24 by Annabel Campbell
Fast and convenient. Great price and excellent service.
07/02/24 by Daniel Bancila
Simple to organise, delivered on time, really responsive help to questions
07/02/24 by Customer
Cheaper and convenient
07/02/24 by W Chan
Yep excellent service
06/02/24 by Zafar Hussain
Its good that they can handle the customs forms for Central European countries.
06/02/24 by Martin
Fast efficient service
06/02/24 by Tim Atkin
All good no problem
06/02/24 by robert codman
Collected and delivered on time. Gave clear instructions and tracking.
06/02/24 by David Comte
Easy to use and to see best prices.
06/02/24 by Anthony
Great service from beginning to end
06/02/24 by Customer
I received the service I paid for, all good ????
06/02/24 by Sarah
Communication & timely collection
06/02/24 by Linda Howard
The easiest way to post a parcel - choices of how and where with costs clearly quoted
06/02/24 by Kim Teare
I use this service to send luggage to a UK address rather than pay to take it on a plane as it costs half or less to do this than take it on a plane and you potentially pay more for your luggage than you do to fly yourself.
06/02/24 by David Rae
Generally good but some information not passed to the shipping company like my telephone number which would have helped with the collection process
06/02/24 by Customer
The online system was easy to navigate and the options offered were very competitively priced.
Hassle free, would definitely use them again.
06/02/24 by Karen
It is unique how Parcel Monkey was able to smash our parcel. It was packed so heavily that we have tested it survived with no scratch while dropping it from the third floor. You are UNIQUE ! Just the only question: how to find and manage to drop parcel from 5th or 10th floor to destroy it ? This is the only question. Parcel was traveling very far - from London to Paris. Great job guys !
06/02/24 by Customer
Find the cheapest prices. Smooth and easy process.
06/02/24 by Abdullah Alghannam
My parcel was due to be collected twice and still hasnt been collected. I havent been contacted either to explain why.
06/02/24 by Customer
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