We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
I sent a similar parcel last week and made school boy errors, the first being the selection of courier I needed to print label in-store, & selected wrong one . Both same price but didnt read Home or Print in store.
The second, I had the code sent to my phone via email as usual, but at the shop couldnt get the code lined up to printer camera. Frustrated I asked for assistance, a young lady took my phone & held it down to an angle of about 4 oclock & it pinged and printed 1st time.
Easy when you know how. Last weeks delivery no problem .
06/02/24 by Douglasj Bough
Parcel not delivered.
06/02/24 by Dear Mr Clegg
You did not make it clear that we needed to print our own label (until after you had taken our money). This was a pain as our printer is out of ink. I plan on using evri from now on as I know our local parcel shop will print the label
06/02/24 by Customer
Parcel to be shipped to Australia collected by Parcelforce from us in the U.K. on 26th January and was delivered on 5th February which is very good service
06/02/24 by CutlerySearch
Easy to use, good range of options, parcel was delivered on time and cheaper than the alternative I have used previously.
06/02/24 by ROC Angels
The contents of the package arrived broken even though it was carefully packed
05/02/24 by Pete Smith
1 start, Because, i m Disabled Person I cant walk out. But I Been Out for print out then coming back my health condition very worse, my legs very very heavy Painfull, my back full pain Migraine Hevy Headache my health conditions still pain. Next time please tell you delivery person will bring print out for the parcel.
05/02/24 by Ms R RANGANATHAN
Parcel pickup on schedule
05/02/24 by Dylen
trouble free
05/02/24 by ROBERT LLOYD
Smooth and quick
05/02/24 by Customer
Efficient and online easy to use
05/02/24 by Malt Mill Motors Ltd
Very straight forward to arrange delivery. Parcel arrived at destination on time. Good experience.
05/02/24 by MRS E BROADHEAD
I arranged for 2 packages to be collected by Parcelforce from Yorkshire and delivered to West Sussex they were all collected and delivered on time.
05/02/24 by Colin
Once I found it, it was straightforward and easy to use. Delivery was prompt.
05/02/24 by Sue Martin
Package delivered to China without issues
05/02/24 by Customer
Rubbish the package was lost and I lost all the items in the package
05/02/24 by Customer
All good and very easy to use
05/02/24 by Barrie Fowler
Really easy to use website, choices for prices and services available. Quick, easy with QR code - great ????????
05/02/24 by Lilac
Excellent service, on time for collecting and delivering the next day. Very pleased and good value.
05/02/24 by Screen Pages
parcel still not delivered - agents not helpful. client has been charged taxes despite it going to southern ireland and saying it was exempt.
05/02/24 by unimpressed Customer
Good location, well organised and quick delivery.
05/02/24 by Margo
So easy to arrange and really good price
05/02/24 by Sharon Golby
Always go to Parcel monkey for most reliable service and value for money.. organise collections from your home to your customer ..
Not yet failed to collect and deliver as promised ????
05/02/24 by Harvey
Excellent service
04/02/24 by STEPHEN HEATH
It was good and quick service
04/02/24 by MISS J LAWINSKA
Made everything easy and stress free. All paperwork supplied
04/02/24 by C&G
Great service and communication. Parcel collected and delivered on time.
04/02/24 by Angela Palmer
Would use again better price than going direct to carrier
04/02/24 by Martin
Took the time consuming and hard work out of comparing numerous companies.
04/02/24 by Amanda Dicken
A parcel to Sweden was charged import fee incorrectly and UPS custom team has been unresponsive
04/02/24 by Monika Teras
I used parcel monkey.
Feel its easy to use, services good.
No complaints so far.
04/02/24 by Aslam Iqbal
Excellent service
04/02/24 by IRADA ASADOVA
The parcel was returned a week after being accepted at the drop-off point. No communication or reasonable explanation given. What a waste of money
04/02/24 by Mr Hansen
Good prompt service. Thankyou
04/02/24 by George
You said 3 days to the destination/ delivery, it’s 10 days and no notification of delivery. ****. ****. ****. .
04/02/24 by Mariusz
The carrier USP collected the parcel prptly. The driver was very professional and checked our documentation.
It was sent to the USA using their cheapest tariff.
Your site stated that it would take 1-2 days.
We felt this was unlikely with the best will in the world.
The parcel was off to South Carolina, 48 hours to the hour from pick up it was delivered to our happy customer.
Congratulations !
03/02/24 by Havard & Havard
Simple, swift and safe.
03/02/24 by Kshitij Jaipuriyar
Great service thank you very much.
03/02/24 by Gemma
Parcel got there. Isnt that a good enough reason?
03/02/24 by Mr Lance Porter
No collection of my parcel and no reply from parcel monkey
03/02/24 by Nicky Goodman
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