We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Delivered fast.
03/02/24 by Mr W Mallett-Osborne
Impressed how easy it was to send my parcel by Parcel Monkey. Thanks!
03/02/24 by Arnold
My friend posted my airpods to me from the US to UK using a parcelmonkey label. It got lost and was marked as delivered in North Carolina. I can see on find my iphone that the airpods are in a random location in the middle of nowhere and have been there for months. I tried emailing parcelmonkey to help me and they continued to gaslight me and go around in circles, claiming there was nothing they could do. I had no compensation. Never use this service.
03/02/24 by Bella
Very pleased with the service, many thanks.
03/02/24 by Richard Goodings
The parcel is still waiting to be delivered despite it being 8 days.
03/02/24 by Nicola Richardson
The parcel seems to have disappeared in Nanning. The parcel has not progressed since 8th of January, its now the 3rd of February.
03/02/24 by I McLaurin
Charged me £76 for a parcel that originally cost £10 when it wasnt overweight. Theyve provided no evidence and just charged straight to my card. Avoid at all costs
03/02/24 by Tom
Thank you very much for your amazing service.
03/02/24 by Customer
Just completely superb delivers on time and very efficient
03/02/24 by P and S Hobbies and Models
Great experience using Parxel Monkey. Easy to look up and find the best and cheapest way of returning a large item. Done in minutes then I chose to drop the parcel at the post office. Simple!!
02/02/24 by Michael Hine
Parcel never delivered. Also hit me with additional charges. DO NOT USE!!!
02/02/24 by Customer
Excellent service
02/02/24 by Customer
I have sent a parcel to Poland , I have chosen an option 3 - 4 working days for parcel to be delivered , is 14th day now and parcel is still not delivered.
01/02/24 by Damian
The website is good but the Yodel wasn’t. They claimed attempted delivery but no one home and left a calling card. It was not true. There were people at home and not cards. However they did deliver on the following day
01/02/24 by customer
Totally unreliable, I sent a parcel the 6th of December 2023. It was supposed to be delivered as guarantee 1 week after. I contacted them multiple time and I was advised to contact the carrier. Ups which I did uncountable time. Results the parcel was lost. Then towards the end of December they found the parcel and they said they could deliver the following week to the address I gave for delivery. The address I gave was an address I gave for the sole purpose of delivering the parcel in the time I was there on holiday. So I asked for the parcel to be returned to my original address at obviously no cost and refund me with the money I spent for the delivery and the insurance I add when I booked the service. Today is the first of February and after the parcel was obviously refused by the delivery address a week ago they are charging 180 euro of taxes. Absolutely avoid at all cost
01/02/24 by Lorena Furlanetto
Good prices. Easy to use
01/02/24 by Customer
UPS have lost my parcel, it was booked through Parcel Monkey UK.. UPS are the most unreliable postal service - this is the second time they have lost my parcel.
01/02/24 by Kully Bains
Registered the parcel under the wrong classification causing untold headaches and extra charges.
01/02/24 by Grant Bagwell
Excellent service.
01/02/24 by Kathryn Wood
Very good indeed, will use again for sure
01/02/24 by Phil Who
Delivered on time and safety
01/02/24 by Mr James Anderson
Smooth, fast and cheap
01/02/24 by Customer
Great service. No problems
01/02/24 by Alan Webb
Picked up on date
Delivered by midday next day
01/02/24 by JM
Very good service, nice staff and on time
01/02/24 by Customer
Driver on 25.01.24 did not use door bell, even though I was sitting 4 m away from door so Parcel not collected until Friday and eventually delivered on Wednesday 31st! Disgusting effort and totally lying collection driver who failed to use door bell! Will never use EVRI again.
01/02/24 by Bob Lee
Easy to book, easy to understand. The only minor point I would add dont try and go back, you might have to start over.
I have used Parcelmonkey before and find that I return when I need to send a parcel in the UK and abroad. The process seems to be the same.
01/02/24 by Peggy
really good experience, I would advise to use DPD as the courier though as they have a good reputation.
31/01/24 by Customer
Ok when first started but now I am noticing the prices are more expensive than I like
31/01/24 by robert codman
From the time of collection until delivery, I found myself constantly having to chase them. I had to stay at home the entire day, and, frustratingly, the driver didnt show up by the end of the day. To compound the issue, the driver marked in the tracker that he came, insisting there was no one to answer him. The overall experience was extremely stressful. Ive given a rating of 1 star only for the drivers who actually showed up the next day for pickup and delivery. Whats even more troublesome is that if the driver doesnt come on the scheduled day, they provide new labels for you to print and attach to your package. Adding to the chaos, when you inquire with ParcelMonkey about the status of the driver, they claim not to know anything about it. On reaching out to Parcelforce for assistance, they dont entertain you, as they dont handle bookings through a third party. Furthermore, their commitment to a 24-hour or 48-hour service is far from reality. Its never the efficient service they promise. The entire situation is a complete chaos, leaving me with no intention of booking with them again and a firm decision not to recommend their services.
31/01/24 by Customer
A few more weeks have drifted by and still no response from Parcel Monkey. I dropped the parcels on the 17th December. My client has still not received them. Every time I ask Parcel Monkey about the issue they say they are looking into it. They clearly never do. I have lost hundreds of pounds worth of stock and also lost a good customer. Thank you Parcel Monkey - I have reported you to Trading Standards. How are you going to rectify the issue?
31/01/24 by Charlie Knockton
Parcel monkey really easy to use. Had no problems at all. Set up next day collection brilliantly.
31/01/24 by nick Fyall
Promptness, easy to use
31/01/24 by Jacqueline Varnnard
I have sent a parcel using them and insured it too but the parcel after leaving UK is gone missing. It is over a month and no information is being provided. Contacted Parcelmonkey and their standard one line parrot reply is Please be advised that we are still waiting for the couriers update, well notify you as soon as we hear back from them.. This is same reply being sent for weeks , every time I enquire. This sounds like a fraud operation to me and their partners are probably stealing parcels! I have not yet been able to make insurance claim even after paying insurance. Avoid these frauds!
31/01/24 by MN
Genuinely disgraceful company. Sent goods abroad on a 3 day delivery, 2 weeks later its not left the UK. Chased 3 times with Parcel Monkey with no update. Spoke to Parcelforce directly who advised it was on a 28-46 day eco delivery. Parcel Monkey advised that they do not offer this service - Ive booked through them and thats what service its on. Customer service is atrocious, at times bordering on disrespectful. Avoid this company at all costs.
31/01/24 by Jamie Nicholls
I am writing to express my extreme dissatisfaction with the service I have received from Parcel Monkey. I recently arranged for an item to be sent through your service, and unfortunately, the experience has been nothing short of disastrous. From the outset, there were issues with the collection address, leading to a delayed and overall unpleasant start. The situation has worsened as my item was unexpectedly returned after six days without a valid reason, allegedly due to Parcel Monkeys inconsistencies. It has now been 14 days since the initial transaction, and I have yet to receive a refund. This level of service is unacceptable, and the lack of communication or resolution is deeply frustrating. I have tried to reach out for assistance, but my attempts have been met with silence. I want to make it clear that I have notified the fraud department and the police regarding this matter. I am left with no choice but to share my negative experience on various platforms to warn others against using Parcel Monkey. I urge you to prioritize this issue, provide a prompt resolution, and process the refund without further delay. Failing to do so will force me to escalate the matter further and seek legal recourse. I expect your immediate attention to this matter.
31/01/24 by Dele Benham and Reeves Residen
Great, royal mail service for fraction of price of royal mail rip offs
31/01/24 by Ian Williams
Good price for this package and delivered on time, but booking site needs simplification - nearly gave up 3 times but persevered
30/01/24 by Paul Sherwin
I posted after the Chrstmas holidays, a parcel of chocolates due to be delivered 20 Dec as a seasonal gift, was now missing. It was heading for the USA & somehow was tracked in the Netherlands before heading to the US. Still no sign of package. I have asked Parcel Monkey several times for a delivery update & also asked how to escalate issue. They are now asking for receipts for the chocolates & confirmation from my daughter, who should have received the chocolates, that she did not receive them. I would like Parcel Monkey to explain why I need to provide this information when they have tracking systems in place. Also, why should I take out insurance if I am now being asked to prove the value of the goods? I didnt think to keep receipts for boxes of chocolates. So far, the service I have received from Parcel Monkey has been appalling. I am extremely disappointed especially this being the first,& the last,time I will use their service. I have frequently sent parcels to the US for many years & never experienced such awful service. And they have all been delivered,on time !
30/01/24 by Alison Civil
Brilliant service and delivery on tome . Great company continue to use parcel monkey 3 year running my buisness . Hassle free . Great company
30/01/24 by HELEN JONES
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