We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Brilliant!!!!
30/01/24 by stuart stephenson
Did your job.
30/01/24 by Ivor Roth
It was simple and quick, just what you need when arranging to send a parcel. Everything was dealt with for me all I had to do was take the parcel to the shop, print and attach the label....job done.
30/01/24 by Lithgow Wilson
Prompt response, efficient service, good results.
30/01/24 by Customer
Simple, quick and affordable
30/01/24 by Mr Giorgio Balatoni
Parcel monkey was very easy to use with a wide choice of carriers and prices provided. Parcel Monkey also provided a tracking link which has been easily accessible.
30/01/24 by JULIA
Good company, parcels arrived quickly. Easy to use website.
30/01/24 by H Harder
It was the courier Evri, they left the parcel outside and it got damaged costing me money
30/01/24 by Customer
Although the delivery of an 2nd hand Air Fryer booked through Parcel Monkey via Royal mail was delivered on time, the parcel was chucked over the recipients garden gate, straight on to the concrete below. The air fryer did not work after this. Why the delivery guy did this I do not know. I had taken out Extended Liability via the Parcel Monkey booking form for Royal Mail, so thought I would claim. No such luck! They asked question after question, and wanted pictures and videos. The recipient was an elderly person, and although managed pictures of the crushed box and packaging, didnt know how to make a video. Also the damage to the air fryer was internal and it no longer heated up. How can you make a video of that? Also they assumed in the questioning that I had sold the item to the recipient, which I didnt as it was a gift for an eldery relative. This meant that the air fyer was useless and I was out of pocket for the postage. Parcel Monkey did not even offer to give me my postage back. At no time did Parcel Monkey offer to ask the delivery guy why he threw it over the garden gate.
30/01/24 by Joanne Barnett
Really easy to use. Ideal for eBay selling.
29/01/24 by Algenon
Easier to login and pickup VAT INVOICE
29/01/24 by DM
Fast and efficient service Thank you
29/01/24 by T. Davidson
PLEASE BE WARNED Ive had a frustrating experience with PARCEL MONKEY and DPD The shipping was insured and supposed to take 2-3 days but its nearly a month now and they claim my parcel was re-labelled and its on the way back to me now which I do not believe is true. In between there was a tones of messages between Parcel Monkey that are not achieving anything. Last week DPD claimed multiple delivery attempts for my parcel, which I confirmed through security recordings to be untrue. Despite all these issues, I still have not received my parcel, and the insured amount of money remains unpaid. PLEASE PLEASE STAY WAY!
29/01/24 by Customer
• convenient drop off hubs
• good value for money
• delivery 2-3 days as promised
• despite reading some dodgy reviews I would recommend.
29/01/24 by Yvonne
Very easy to use, print at home and drop off in the designated place. Useful for me because my local post office doesn’t offer all (ParcelForce) services, but with ParcelMonkey I was able to order a 24hr service and drop it off locally rather than having to go to the major post office which is a pain to get parked near.
29/01/24 by Pablo
efficient, speedy delivery
29/01/24 by Linda Kitchen
Poor service, Inaccurate information on shipment timings (was told 3-4 days, after 2 weeks still not delivered), Customs requirements / documentation (you full the forms they give you and then told there are more documents the recipient need to provide), follow ups. Things do not work and then you pretty much need to fend yourself to sort it out. Never again!
29/01/24 by JZ Cambs
Arranged a pick up date and the courier came every day for 4/5 days before that date.
29/01/24 by Barbara Cowley
I submitted a strong challenge to an additional charge applied to a books return parcel sent using Parcel Monkey. The carrier was UPS and the receipt with the additional charge reported an actual weight of 35.5kg against my submitted declared weight of 4.70kg. The difference was so absurdly extreme as to be almost funny if it were not for the seriousness of the claim made through their service. I have detailed evidence of the parcel contents and can evidence the accuracy of the weight and have provided a copy of the books returned to Parcel Monkey. I received an automated reply that they were investigating this but nothing has been done since. A charge has been made against my credit card. I have let Parcel Monkey know that my next step will need to be through my Credit Card company indicating that I consider this additional charge a form of fraud or theft if not remedied by them. Mistakes can happen. A measure of a good service provider is to deal with them speedily and communicate back effectively. Neither has happened here.
29/01/24 by David Hughes
excellent service
29/01/24 by mr abu Abdullah
Sent out a 24 hour delivery parcel on Thursday afternoon via Royal Mail. Missed next day delivery so accepted a Saturday delivery. Its now Monday and having tracked the parcel, it is still listed as at the hub. Very disappointed, considering I sent a similar parcel a week ago using Royal Mail and was delivered well within 24 hours. Hope the extra £1 payment works for a full refund and the parcel is delivered by end of today.
29/01/24 by Kieven
Waste of time did not collect parcel on time now 5 days late. customer service is a joke AI bot. This was my first and last time using Parcel Monkey. they only got 1 star as you cannot give zero
29/01/24 by Peter Norcott
No problems with Parcel Monkey. Very prompt service.
Will always use them.
29/01/24 by Customer
I’ve bought next day delivery. My parcel arrived following day . All I’ve heard from customer service was “ we’re sorry “
29/01/24 by Pawel
had a great experience
28/01/24 by Customer
My parcel to Canada was promptly collected on a Friday and my daughter received it the following Monday!
Absolutely excellent service! Communication was brilliant and price very reasonable. Will definitely be using you again, and recommending you to everyone! Thank you so much.
28/01/24 by helen chance
Devilry was on time and intact. Thank you.
28/01/24 by Ms Sumayyah Mootoo
A great facility that worked really well for me
28/01/24 by Terry
Great service. Very happy with service.
28/01/24 by Tracey Campbell
Terrific from start to finish
28/01/24 by Karen Sharp
Value for money, quick delivery from parcel force. Thank you.
28/01/24 by nihal
Parcel not delivered. Address should have read 1/45 as the house number but when I entered address it wouldn’t allow me to enter the /. So I kinda understand why it was not delivered. However I have had no reply to my email send to parcel monkey explaining the issue.
28/01/24 by Jane Surridge
Parcel Monkey, Simple and very efficient from start to finish, UK to Orlando 4 days. No dramas. Hassle free ticks all the boxes.
28/01/24 by Jason Pascoe
The parcel we sent was measured and weighed exactly, but after the collection and delivery I was informed of a charge of £76 extra as Parcel Monkey claimed the weights and dimensions were wrong, which they absolutely were not… the dimensions and weight was printed on the box! Money collected from my account, daylight robbery
28/01/24 by Customer
No problems..ģ
27/01/24 by Mac
Be aware of scam! after sending 1 kilo small size parcel to China got email with Disputed Charges claiming that my parcel was 24 kilo! Credit card was charged with additional 72£ They refuse to provide any original request from courier, so I suppose its purely their own "invention" to earn money while customer use service where size and dimensions are not indicated by courier.
27/01/24 by IVAN
Really good
27/01/24 by Mr. David Sole
Efficient service
27/01/24 by Mr Berman
Came very quickly as we were told no issues
27/01/24 by Steve Ruri
I’m a regular Pm user. It’s a simple way to find the best price to ship parcels without having to leave the house.
27/01/24 by Simon M
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