We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
I DO NOT RECOMMEND FOR DELIVERY TO ANOTHER COUNTRY Started off great. Gave me a price online for delivery to get a package from UK door to door in Spain. All information provided at required and paid the full amount. Now I found that the price will double (no way to complain) and after 10 days still not arrived.
27/01/24 by John Alan
I sent a parcel to Denmark on The 27 Dec 2023 and has not arrived yet!!!!
27/01/24 by Claus Poulsen
Thanks for a good service
27/01/24 by Jane Hamerton
Booked with parcel monkey everything went well all was sorted in 3days great service will certainly use again
27/01/24 by Mrs Brenda Hopper
No problem fast delivery
26/01/24 by William Gunning
Excellent all over!
26/01/24 by Laura Birt
I’ve not had it delivered yet. I’m still awaiting it to be collected and delivered.
26/01/24 by Customer
excellent service.
26/01/24 by Customer
ParcelMonkey have been useless from beginning to end. I sent a parcel to Finland 20 days before Christmas with presents for my Mother and the family. It did not arrive on time because PM flagged it as imported goods and UPS started demanding an import licence from my Mother. There was no-one to sort it out, and when the holidays were over and my Mother was able to reach someone again, she was told the parcel was being returned to me. It is now the end of January, and the parcel as finally arrived in Southhampton. Ive been given the choice of picking it up myself (I live in London), or paying almost £20 for it to be returned to me. Ive asked for a refund of the orginal postage, but this cannot be requested until the parcel has been returned to me. It feels scammy. I get responses but they are all of the computer says no variety. My complaint does not get escalated. So once Ive paid for the return of the parcel, I will have paid PM near £50 to NOT deliver my parcel. I will then have to split the original parcel in 3 and mail it separately to nieces and Mum who all live in different places. That will cost a further £50. And of course, there is all the frustration and wasted time that this has taken. It is my advice to NEVER go near Parcelmonkey. They give monkeys a bad name.
26/01/24 by Tanja Raaste
Great service parcel picked up on time and delivered to the location within 48 hours, will definitely use you again.
26/01/24 by Shelley
As always, collected and delivered in time.
26/01/24 by Julie-Anne Cooke
Best rate and service for international parcel.
I have been using it for few years,
No problems at all,
Highly recommended.
26/01/24 by Maen
Very easy to use, worked exactly as described
26/01/24 by Richard Brewster
First class service from start to finish
26/01/24 by Steve Gaskell
On time pick up. On time delivery. Very cost effective and flexible with packing. No complaints and a big thank you.
26/01/24 by Jason Jacob
Quick and Easy and delivered my parcel from home to destination in 24 hours will be using again in the future.
26/01/24 by Jo
Great service from start to finish. Package collected at the time given, delivered the next day and a competitive price.
26/01/24 by LIZa1959
Needed to send some items to Australia took my parcel to post office to see how much and how long it would take and well let’s just say parcel monkey was over 50% cheaper and 2 weeks faster than the post office and it was even sent using parcel force. Items arrived early can not fault one bit and will be using them again
25/01/24 by Matt Wragg
Didnt even collect the parcel and the tracking says they attempted to
25/01/24 by Customer
Parcel arrived in less than a week and.l received regular tracking information.
25/01/24 by Fizz 47
Good service, picked up on Time.
25/01/24 by Customer
They committed fraud against me. Hiding behind additional charges from ups, they took 500€ from me for 4 packages all going within the eu that costed all together less than 60€. Ups would never charge 200€ to ship a bag from Paris to Paris. Someone in their company is committing fraud. Do not use this website, your credit card info are at risk. A nightmare and nobody is helping me nor is able to provide proof behind these « charges from ups ».
25/01/24 by Marie
easy to use, very fast delivery.
25/01/24 by cbconrad
On time pleasant courier
25/01/24 by Ms Rosemary Scott
This was the second parcel booked via this method within a couple of weeks. The website was easy to use and offered plenty of extra insurance cover at sensible prices. Easy to print labels. Very satisfied and would use again.
25/01/24 by Elizabeth I.Dawson
Had a really poor experience with Evri so delighted that Parcel Monkey could offer an alternative
25/01/24 by Foley
No one gets back to you. Very disappointing with Parcel Monkey. I understand that DPD couldnt delivery at the time, however the parcel has been sent back to Parcel Monkey and our address is also on the package. No correspondence, no package, no refund. Silent monkey more like!!
25/01/24 by Richard
I booked a drop off. Saw my name was on the first line of the label. Went to cancel. Thought I was getting £9 back which I was going to question but thats how much they were charging to cancel it. On the cancel slip my name wasnt even shown on the first line. I had done it right they just stuck my name on the person it was being delivered to label. What a con. They made money doing nothing. another courier I have just checked was a £1 less. And they charge nothing to cancel.
25/01/24 by MI
The stuff was delivered on time
24/01/24 by Perpetua
As usual excellent service
24/01/24 by d
My order hasnt been collected on the scheduled day. We chatted with CS and they helped to reschedule it. However, I need to reprint my new order air waybill. Dpd is collected on-time the next day and arrives at the destination in two working days. But you couldnt track the status correctly in their system.
24/01/24 by Customer
Everything perfect.
24/01/24 by Sylwia Wiechowska
Easy to use / deliver on time its magnif
24/01/24 by Arif
I used parcel monkey website to get a parcel to Hong Kong. The process was as straightforward as it gets. However, the main reason for using a courier was to get tracking on the parcel. This was not working on the parcel monkey website. The reference numbers didnt work on courier site either. Luckily, I got confirmation (from recipient) that the parcel has now arrived.
24/01/24 by Wim
Collected on time very efficient
24/01/24 by Anthony Phillips
I experienced poor customer service with ParcelMonkey.co.uk as my claim was not taken seriously, and the process took an unreasonably long time. This has left me dissatisfied with their service. Ive bought a service from via (DPD) my package was returned all damaged and some of the item were lost and now Parcelmonkey dont care about my claim....
24/01/24 by Jose ズレムᄊム尺丂ノムズ Da Costa
Packet reached on time to the satisfaction of the receipiet
24/01/24 by VM
They picked up when i asked them to and the large item was delivered to the USA within 4 days. very impressed.
24/01/24 by anna bailey
Quick and easy.
24/01/24 by Customer
Good, quite easy, used first time no problems
24/01/24 by Dvillain
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