We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Smooth and streamlined process, easy to use and reasonable pricing
24/01/24 by Yashar
Nice easy website. Lots of help and good service.
24/01/24 by Mr Martin Eaton
Straightforward to use, recommend using them in conjunction with Parcel Force for family parcels to China.
24/01/24 by Nickatwalcote
Easy to use website,good prices and quick delivery via parcel force.
24/01/24 by Andy Ashford
The booking experience was fine, as always, but the courier, Evri, were not so good, they failed to collect the parcel, twice, on Thursday and Friday, eventually, I dropped the parcel on Saturday at my local pick up point, they did eventually come for the item on Monday. Lesson learned, I will choose a different carrier next time.
24/01/24 by Mark
It was a very quick and reasonably priced service. Parcel arrived sooner than expected Thank you
24/01/24 by Susan Kaye
Easy to follow instructions online.
Delivered to the USA quickly with no issues with documentation or customs.
24/01/24 by Customer
Everything from collection to delivery happened as described and with no fuss.
24/01/24 by John Thompson
First class service, reasonably priced, quick & reliable delivery.
24/01/24 by CAROL
Very easy to use. excellent service as I forgot to put a zip code in the address and the customer advisor called me there and then and clarified it for me.
Will highly recommend and use again.
Many thanks,
P
24/01/24 by preneet bart
Parcel Monkey was the perfect way to get gifts to the other side of the world. UPS service at Parcel Monkey prices. Win win!
24/01/24 by JenC
We should not have used Parcelforce as our chosen shipper
24/01/24 by PaulCustomer
Chose Parcel force in my experience very
reliable and delivered on time
Thank you
24/01/24 by Richard
Great easy to use site. Rates are excellent and i particularly like the address book section where all your previous addresses are kept. really handy when youre sending parcels to repeat customers on a regular basis
24/01/24 by Peter Lau
Easy to book in with a creditable delivery service which was much cheaper than going direct / took longer by a few days than the estimate but quicker than going direct - but then the package was going to a war zone so not surprised really / will certainly use again - maybe tracking numbers can be issued
23/01/24 by Bill Jackson
Just keep it up !
23/01/24 by Customer
The service was not what I paid for. The excuses from customer service inconsistent and no refund available. I will definitely never use again.
23/01/24 by Julia Pattison
Pay the extra for UPS
23/01/24 by SONER DOGAN
Parcel Monkey provide an easy to use service which has always been trouble free for me.
23/01/24 by Julian Clark
Parcel arrived as requested great job
23/01/24 by Adam Cotton
excellent service
23/01/24 by graham
Everything seemed fine … delivered on one piece and on time !!!
23/01/24 by Martin Street
A very good and straightforward simple website to use to get a good comparison of the charges for sending your package as well as the service provided by each company. Parcel Monkey customer service is reachable and possible to speak to real people if necessary.
23/01/24 by Roger
A very good and straightforward simple website to use to get a good comparison of the charges for sending your package as well as the service provided by each company. Parcel Monkey customer service is reachable and possible to speak to real people if necessary.
23/01/24 by Roger
2 European parcels have been returned
23/01/24 by Gary
Parcel Monkey takes the pain out of delivering packages. Simple to use instructions on registering the parcel to be delivered. Offering many couriers with competitive prices and different services. Contains previous addresses including the senders for easy input for new consignments. A facility for printing off the required labels. All with ease. And to top it all off, a tree is planted on every delivery. Excellent service all round.
23/01/24 by Customer
Excellent service.
23/01/24 by Mark sealey
So an update after 5 days of being promised a credit refund would be in my account in 24 hours and still hasn’t been. Live chat saying wait for the relevant department. Disgusting service
23/01/24 by Rachael Julia
A+ service from this company
23/01/24 by Shane
I paid for a two day delivery and you took three days the person missed the parcel as I explained she was in hospital having Chemotherapy. I was extremely distressed.The parcel was to alleviate the pain it was bath oils it was also her Birthday. I am devastated.
23/01/24 by Customer Melody Carter
The website is easy to use and compared to other sites had a full list of delivery addresses for my selected postcode. This gave me more confidence in using them.
23/01/24 by Mark
Charged an extra £18:91 in taxes agter it arrived in Spain even though Id declared all contents before sending.
23/01/24 by A/C Lancashire
Chose the 48 hr option and arrived in 24.
Top service.
22/01/24 by Duncan Howlett
AVOID! In addition to making me waste printer ink, and printing out 10 pages of labels and customs invoices, PM has then failed to do the FedEx digital clearance paperwork, therefore the parcel failed, then I was advised to go to another drop-off point on the chance that they might accept the parcel without the digital paperwork?! (Explain that logic to me?!) Now I need to send the package urgently I have to wait 3 to 5 days for a refund and then rebook all over again. Further excuses were made in the form of "Fed Ex labels are correct but are new to Fed Ex so the stores may be a little confused."WHAT?! Monica and Megan are completely useless
22/01/24 by SHIBA MALIK
Straightforward to use, never had a problem.
22/01/24 by Susan
i had no issues with parcel monkey, site works perfectly. unfortunately dhs parcels were not so good, booked and paid for next day delivery but took 4 days, i guess i should be thankful they diddnt lose it.
22/01/24 by customer
Lots of choice.
22/01/24 by Yargy
Great service. Definitely the easy way to send parcels abroad.
22/01/24 by John
Great for sending oversized or overseas parcels.
I had to send a chair back and found a great service with next day collection.
22/01/24 by Elsie B
It was very easy & quick to complete my collection details online. A very simple layout which is very easy to understand.
Quick quote, book and pay all within just a few minutes.
The courier turned up the following day, a very happy driver and collected my package and a safe delivery the next day.
I would recommend Parcel Monkey UK anytime.
Thanks Tony in Rotherham.
22/01/24 by T. Davidson
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