We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Good service, came on time
18/01/24 by Elena Hutton
I’ve used this service a few times now and I’ve never had an issues also I found them to be cheaper than the others
18/01/24 by Jayesh Patel
All good easier to use than parcels 2 go
18/01/24 by Ray C
I paid for a 48 service which was due to be picked up from me Tuesday 16th I am still waiting ???? I re booked it again and am now waiting for pickup today Hopefully it will be picked up !!
18/01/24 by customer
Easy to use website….rapid response emails.
Chosen carrier collected as arranged…..tracking was very useful, delivery instructions followed as requested.
Parcel was undamaged.
I always wrap well and print two large labels to make it easier for the courier system especially the driver.
18/01/24 by Terry Ditcham
I would warn you to use this service as my experience with them has been painful. Firstly, they did not another courier on time and had to re-schedule twice in order to get it collected (wasting two working days of mine!!) and after being collected, it has been 1month and I have not received my parcel. On chasing them with my enquiry, they confirmed it had been lost on the way and suggested me to file a claim form. Again, they would not process it because I do not have receipts of the items thar were in my parcel (because they want proof of the value of the items!!). I think they are ridiculous as not every time you would keep receipts of things bought a month ago or in a different city/country! Well, if you want to use ParcelMoneky services, make sure YOU KEEP THOSE RECEIPTS’ Regards
18/01/24 by Pooja
Our Response: Good Afternoon,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Another lost sale & unhappy customer, all thanks to ParcelMonkey & the couriers they use. ParcelMonkey will NOT go out of their way to support you during any claim or loss of parcel. They do email the couriers, but 2 weeks will go by without a response, they wont use common sense & call the courier to express any kind of urgency. So 2 weeks go by without your customer getting any kind of response, you keep chasing, they say theyre doing all they can, which is utter B.S. You then ultimately lose the 4th sale of the year (its Jan 18th) because of a 3rd partys shear incompetence to do their job properly. Quick enough to take your money, no so quick to help you out!!!! DO NOT USE. I BEG YOU, STAY CLEAR.
18/01/24 by Adam Gill
Parcel Monkey are basically thieves !!! I have placed 3 orders recently . First order disappeared & their customer service was completely unhelpful & made unreasonable requests , and constantly asked for the same documentation . Second order was missold . Evri do not deliver to Israel , but they sold me the label . I then had to constantly chase for an update , and wait days for the funds to be refunded . I received negative feedback due to the delay in dispatching the item . Finally & most importantly , they stole GBP32.59 from me without my consent . They are scamming me by stating a 2kg item actually weighed 8.5kg . It is a lightweight jacket !!!
18/01/24 by Mr MICHAEL LEONARDS
I paid for my parcels to be collected and you did not collect them
18/01/24 by customer
I had brought a big parcel for a friend’s daughter in England- it would have been outrageously expensive to send from Germany (since Brexit!). It was great to be able to work out all the available options regarding delivery times and at what price.
18/01/24 by Frau C
The company I chose still havent picked up my parcel after a week
18/01/24 by Nicola Robinson
Parcel delivered on time and undamaged.
17/01/24 by Kim BOOTH
Got what size/weight wanted at price expected ..
17/01/24 by GMS LOCAL.COM
I had never sent a large parcel (this was a compact tumble dryer) by courier before. The Parcel Monkey site was very clear and allowed me to find the best tracker option, which in this case was UPS. There was advice on packing etc and the item was picked up and delivered the next day. I will use this service again. Thank you.
17/01/24 by Mr Ryder
Great Service
17/01/24 by Gill
ParcelMonkey made a menial task of sending a bulky item for repair. So glad to have a nearby location to send it from. Made my life easier. Much appreciated
17/01/24 by M London
Good comparative survey of costs. Helpful in order to avoid Post Office rates
17/01/24 by Richard Bannerman
Great and informed from start to beginning.
17/01/24 by Karen Sharp
My Parcel is LOST!!! and the support ticket is not replying now
17/01/24 by Tang Ho Wing
Very good to deal through.
17/01/24 by richard bryan
AVOID COURIER SERVICES ! Booked urgent courier service, received an email that the driver will come at 3:10pm to collect which was too late for me as by the time he was going to deliver my parcel the office would have been closed. I requested a cancellation of this service as not suitable. Sent an email 2 hours prior the collection as there is no direct number to do so. I was charged and weeks later exchanging emails seeking my refund. The money taken from my account are 40GBP. I AM TOLD TODAY THAT THERE IS A CANCELLATION FEE of £25.41 +VAT. This is WRONG to charge cancellation fee of nearly 80% the price and furthermore it is not my fault the company has no direct email to cancel a service. I did sent email 2 hours prior collection as the service was no longer needed. WORST DELIVERY COMPANY EVER AND AWFUL WEBSITE TO BOOK from . Bad customer support too!
17/01/24 by Customer
2nd time Ive used a "guaranteed" service of a week and weeks later item is still not received in country.
17/01/24 by Kat Comer
Useful utility, straightforward to organise and send a parcel abroad and helpful with completing all the necessary forms in the correct fashion. Good comparison on the prices. I was sending a parcel of gifts to our Chinese in-laws, recommend using the ParcelForce option for that.
17/01/24 by Nickatwalcote
Paid for 2 day delivery and it took 5 days. No doubt some small print somewhere I should of read ????
17/01/24 by David Richard Jeffreys Phillips
All done on-line no hassle. Carrier picked up parcel as scheduled
17/01/24 by Mrs Blythe
My parcel was never collected on both occasions. Ive asked for a refund and heard nothing and received nothing will be looking into this further will never use or recommend this service
16/01/24 by Cathy
You never disappoint always completing a job as agreed. A very special company.
16/01/24 by Cleve McCollinCustomer
Very good service
16/01/24 by Dhammika wijemanne
Sent a parcel end of November and it didn’t get delivered. I raised a claim and still hasn’t been adhered despite weeks passing. I’ve lost nearly £300 and being ignored
16/01/24 by Rachael Julia
The guy collecting was brilliant and patient. I had to put the difference away. He was friendly and so helpful. Woukd recommend
16/01/24 by Darryl Southgate
picked up and delivered as advertised, excellent service
16/01/24 by Customer
Parcel still has not been collected by Evri. Me as the sender and my customer, as the receiver have had no joy in contacting them and are only able to talk to automated systems. Shocking service.
16/01/24 by Steve
completely trustworthy and excellent service
16/01/24 by CAR
Great service
16/01/24 by Philip Acourt
Easy service to use and very reliable
16/01/24 by Customer John Munn
Easy to print off documentation and fast delivery.
Tracking was better than last time, but that was the third party.
16/01/24 by Mr Gordon Turnbull
i sent a parcel to usa 47.00 Courier costs a canvas picture, 120cm by 80cm by 5 cm 2.9kg so i booked 3kg to be safe, took all pictures of parcel and weights, it was delivered then i got charged 109.00 extra for incorrect measurements, i provided all information including photos that i had taken and the invoice, showing the parcel was what i said it was, i am now told because ups claim it was 124 cm by 84cm by 6cm this has cost me 109.00, the canvas picture we sent was actually smaller than the measurements we provided this is disgraceful and people need to be aware of this, we send parcels daily with another company and never had anything like this, its not acceptable.. no one emailed saying there is a problem or contacted me it was delivered then i was charged, is this legal
16/01/24 by Terry Graham
Good price and good service
16/01/24 by Customer
Easy to send the parcel
16/01/24 by Customer
Service was OK but I sent something out of the country and ended up with a huge customs bill as the duty wasnt included, apparently hidden in their T&Cs.
16/01/24 by Jonni Renzi
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