We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,600 reviews.
Good price and good service
16/01/24 by Customer
Easy to send the parcel
16/01/24 by Customer
Service was OK but I sent something out of the country and ended up with a huge customs bill as the duty wasnt included, apparently hidden in their T&Cs.
16/01/24 by Jonni Renzi
Easy to use and navigate, would definitely use again.
16/01/24 by Rachel
The website was easy to use. I found a carrier for my parcel easily and the price was reasonable. Parcel was delivered within the timescale and in the same condition as when it left.
16/01/24 by Sharon Gorrie
Very simple to use.
Everything went smoothly and Id definitely use again.
16/01/24 by Mrs Sarah Tuttiett
Very Straight forward and easy to use Website. I will recommend to friends
16/01/24 by Kazeem
First class as always, many thanks.
16/01/24 by Eric
Well impressed, easy to use and surprisingly reasonably priced
15/01/24 by Customer
Such an easy service and website to use xx
15/01/24 by Customer
First class
15/01/24 by Janice
This is the first time I have sent anything by courier and it went so smoothly.
15/01/24 by Agnes Dickinson
No problems and I recognise it was a delivery to a very remote place. Well done.
15/01/24 by Marie Pirie
Quick delivery
15/01/24 by Andros Michael
I sent two parcels: one in a hard plastic cat carrier and the other in a cardboard box, taped according to the advice provided on the Parcel Monkey website. The cardboard box arrived ripped on one side, and one of the PS4 games—the most popular one—is missing. Additionally, some of the DVD boxes are partially broken.
15/01/24 by Melissa J
Simple straightforward forward process. Came when they said they would, easy to track delivery
15/01/24 by Aisling Potter
On time collection and delivery for a reasonable rate.
15/01/24 by Elle
Used another company first that did not turn up twice so used this app and easy as anything and no concerns
15/01/24 by Catherine
3 WEEKS ON STILL 3 UNRESOLVED ISSUES; EITHER NO TRACKING, NO UPDATES OR JUST UNDELIVERED. THEY PASS ALL THE BLAME ONTO THE COURIERS, WHICH I UNDERSTAND, BUT PARCELMONKEY ARE THE ONES WHOM OF WHICH TAKE OUR MONEY. THEY DO NOT BOTHER CHASING THE COURIERS, WE HAVE TO CHASE THEM. BUNCH OF CROOKS, JOKERS, INCOMPATENT CLOWNS.
15/01/24 by Adam Gill
Very professional company, I use them all the time.They always get the best prices, and never loose a parcel.
15/01/24 by Miklos Toth
Always extra charges for over size parcels, we have challenged numerous times and even sent through proof of sizes i.e photos of parcels before collection and they never refund extra charges.
15/01/24 by Lindsay Ritchie
Easy to send parcels and find the best price. I sent one abroad and it could maybe do with more assistance on generating the customs forms ie, explaining what the HS code is
15/01/24 by Customer
Great, sent a parcel to arrive by a specific time, collected, transported, delivered exactly when, where and how I expected and needed.
15/01/24 by Steevan Whittam
Nothing wrong with the service , but this request for feedback will not delete from my in box. Stop harassing me.
15/01/24 by customer
Excellent service & not complicated to do.
15/01/24 by Elaine Hicks
Helpful to see the variety of prices and services available and tracking info was useful.
14/01/24 by Alison Lawton
It hasnt arrived yet but thats probably not your fault
14/01/24 by CG
seamless process, will use again
14/01/24 by stuart croak
My parcel was never picked up (Tuesday) by Parcel Force. I stayed in all day waiting and was told when I phoned (Parcel Force) the next morning (Wednesday), that my parcel was rejected at the door. No one came to my door. It was then rebooked for the next day (Thursday) but was only told that, after being told someone from the depot would call me within 2 hours but didnt, when I called to follow up 3 hours later. Thursday came and again no one turned up. Ended up having to take my parcel to the post office myself. Bit difficult when it was a very large box and over 11kg!
14/01/24 by Customer
Good Price Saving.Easy to set up.Parcelforce screwed up but call to PM rectified the problem.
14/01/24 by John Hutchings
Another parcel lost, claimed to be "Out for Delivery 12h00-14h00 on December 30th 2023, not seen since. Neither has a service from the euphemistically named Customer Service which is a Bot that collect information, makes promises but like Evri cant deliver. AVOID THIS COMPANY AND THE SERVICES THAT USE EVRI
14/01/24 by JOHN
Easy to operate. Good choice of carriers.
13/01/24 by Julia Richards
My parcel was picked up as planned on Monday morning, and was due to be delivered to me on Thursday. I have stayed at home for 3 days, it is now Saturday evening, and no sign of t
13/01/24 by Maggie
Collected on time and delivered on time. Only problem was lack of information that you had delivered the parcel.
13/01/24 by Gunny
UPS guaranteed next day delivery if parcel was dropped by 1pm on Saturday. Parcel was dropped at 12:40 but it was not delivered until Tuesday
13/01/24 by Customer
Excellent xxx
13/01/24 by Customer
As good as always
13/01/24 by Customer
excellent easy and on time brilliant
13/01/24 by Bev clifford
Simple. Good value
13/01/24 by Customer
Great service from start to finish.
Would definitely be using again.
13/01/24 by N/A
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