We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Simple. Good value
13/01/24 by Customer
Great service from start to finish.
Would definitely be using again.
13/01/24 by N/A
Very good service. Nice and easy to post.
13/01/24 by preneet bart
Will never use again. Booked a parcel delivery, never got the postal instructions. Went on to my account, it said contact us as there is a problem, no indication as to what was wrong. Checked all info on my delivery, it was all correct. Went to contact CS dept but no phone number. Had to use web form only to be told they dont work weekends?! I was supposed to drop this on Saturday, my day off! You identified the problem, you should contact me!!! not tell me to contact you then have no way of doing so. Atrocious customer service. I have demanded my money back and will never use Parcel Monkey again, they had ONE job to do and couldnt even do that correctly, or put it right in a reasonable timescale as they are too cheap to provide a phone number, let alone man it on a weekend.
13/01/24 by Barry Tedder
The Best. I always enjoy using Parcel Monkey
13/01/24 by Jimmy Smyth
Parcel arrived damaged, clearly was dropped and was man handled during the process, will never use Parcel monkey again
13/01/24 by Chris Murrell
Really slick easy process to find a good deal for a big heavy package
12/01/24 by Macca
Needed to send a parcel to Germany, tried Royal Mail and price was over £50.
Postal worker advised me to try Parcel Monkey.
Got an online quote for £22 fully insured via Royal Mail…Same service less than half price.
Took parcel to post office and it was delivered in a few days.
12/01/24 by Stephen Makepeace
Safely delivered
12/01/24 by Adrian
Goods delivered on time as promised.
12/01/24 by Shane Corcoran
I selected the option that didnt require a printer, paid £88 for the courier service and was sent a label to print out. I want a refund, but their website conveniently doesnt have any contact details.
12/01/24 by Bobby Harrison
My parcel was collected on time and delivered when promised.
12/01/24 by Dave Humphrey
I paid for a service for 3 day delivery. Its now two weeks later and the parcel is still not even left customs. Why did I pay for a higher price if the delivery is still not even delivered. I find this appauling. Advertisement of delivery expectations should be more realistic or I should be refund some money back to the lower price of delivery due to the fact my parcel is still not got the destination. & Customer service with the actual courier takes 2 days to give a response. and Ive had two emails over the space of 2 weeks.
12/01/24 by Jason
Easy to find best deal locally to meet my needs. Parcel took a few days to be collected but it was New Year so cant complain.
12/01/24 by Grahame Sherwin
Quick and efficient service
12/01/24 by Sharon Withers
Service was prompt and they collected and delivered my package well within the time frame.
The site is easy to navigate with clear, helpful tips.
I highly recommend them.
12/01/24 by V Lee
Amazing ....
Very quick .....parcel got to USA faster than getting to London
12/01/24 by Customer
So much better than DPD, they charge twice as much, turn up at the sender without a label then send the label to me. And refuse to return payment.
But thank you parcel monkey, it was a breeze to complete your online forms.
The package was collected from the seller and the courier had a label. It was collected on time and delivered equally by a courteous driver.
WELL DONE.
12/01/24 by Ginge Armour
Very reliable
12/01/24 by Angela Stackhouse
easy to use and very quick delivery service
12/01/24 by Amanda Butterfield
The delivery time was a complete joke
11/01/24 by Customer
First time user, very happy
11/01/24 by Davina Stanhope
First time of using Parcel Monkey and very impressed. For whatever reason it was cheaper to use Parcel Monkey to send my parcel by Parcelforce 48, dropping it off at the Post Office myself, than it would have been to pay at the Post Office. Will use again if I need to send any large / heavy parcels.
11/01/24 by Customer
Quick delivery of parcel to Australia, competitive price cheaper than booking direct and tracking accurate. Use this service regularly!!
11/01/24 by Cat Lavey
Ive never used this kind of parcel delivery service before and so I was a bit apprehensive. However, everything went smoothly and without a hitch. So Im a happy customer and will definitely use again.
11/01/24 by Mrs T L Connor
Great website, great service
11/01/24 by David G Nivern
WOW, where to start, these guys are nasty and vindictive! Ive used them for years but wont any longer. I needed to send something to Europe next day for someone who is ill, i went on their website and got a quote, it said "delivery in 1 day", "via air express", thought all good, paid £53 and went ahead and booked, and throughout the booking process there was noting to indicate otherwise and it being really expensive also assured me it was 1 day delivery. Item was collected by Courier and on their website it stated delivery within 5 days, got me thinking... Turns out what they sold me was false advertising, they sell something called Courier International Air Worldwide, which is 1-6 days, but they fail to mention the other 5 days and call Air Worldwide Air Express lol, and they are doing the same with other methods too, like Parcel Force Euro Economy at 2-3 Days (its in the name economy and takes weeks) ha! I raised this with them and they turned around and said you sent a prohibited item (food) so our service is no longer open to you and get lost (prohibited items list and we will, therefore, be unable to offer you our services at this time), aka we wont answer your question on why we mis sold you. Yeah, i made a error in what i sent but i did not expect them to shut me down like that, a slap to the face to say the least and got off with my £53 pound. But worth pointing out that when filling out the customs declaration on their website, there are no red flags or anything stopping you from progressing if the item is prohibited according to them - so they facilitate sending prohibited items? They literally create the customs invoice for you (and i have always sent food, and when ive had issues previously and asked questions about the customs invoice no one has ever pointed out i cant send food) So yeah, nasty, vindictive and not very nice at all, actually really gobsmacked the way they have treated me. So onto getting some legal advise and speaking to the bank to try and get my £53 back.
11/01/24 by Habib-Ur
All process was good and parcel arrived as scheduled BUT I then got a £9.69 surcharge on an original charge of of £41.57, over 20%. I am extremely conscientious about weights and measurements when sending parcels albeit with kitchen scales and a home tape measure. I recognise this was a soft parcel so there was some element of judgement which I allowed for. Plus over 20% a lot. Sharp practice, I hope not?
11/01/24 by Graham
Easy to use, good to be able to compare different carriers
11/01/24 by Robert Keast
parcel still not been delivered ( by Evri) but to Parcel Monkey’s credit they answered a query really quickly
11/01/24 by James
Parcel sent on 2 day delivery 5th Jan, still not delivered at midday on 11th January This is shocking
11/01/24 by Paddy lavin
Simple and easy
11/01/24 by DUNCAN
The collection was made as arranged, and it was a most pleasant experience.
11/01/24 by Vernq
Easy to navigate and service was first class
11/01/24 by Garry Howland
Absolutely incredible service
11/01/24 by Customer Keith
The parcel was collected on time and was for a Canada delivery address. The online tracker stated it had been left at a collection depot but only gave a location number not address. It took 2 days and a range of phone calls with Parcel force, parcel monkey and Canada post to find out the address of the location to allow the parcel to be collected.
11/01/24 by Jayne Needham
Efficient service
10/01/24 by Mr Berman
All very smooth :)
10/01/24 by Customer
Very easy website. Everything went smoothly and great price found. Very pleased, will use everytime now.
10/01/24 by R Thompson
Easy to use and a good selection of options for sending parcels
10/01/24 by David D
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