We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Unless you are shipping only clothes and shoes, do NOT ship with Parcel Monkey because everything else they call restricted item. Only my first parcel containing clothes and shoes made it. From second parcel containing health and beauty supplies they removed everything they call liquid. From third parcel containing chargers and other hardware, they are calling everything restricted. Remember that FedEx, UPS and USPS restrict only flammable liquids, not shampoos and lotions. So, if you want to make a monkey of yourself, ship thru Parcel Monkey.
07/01/24 by KC MO
My parcel was collected, exported to the USA and sent out for delivery on 5th - only to be taken back to the delivery depot as it had been sent to the wrong one. Or something. Its very frustrating, feels like nobody cares. The message on the tracker didnt even apologise for the mistake. Not impressed. Still have no idea when it will be delivered. Can you help?
06/01/24 by Catherine Bradley
Great deal for shipping options
06/01/24 by Rich Fortune
Quick and easy
06/01/24 by Yulia
Easy to use and good value
06/01/24 by John Nash
I returned a fridge to a company using the exact dimensions and weight displayed on the original packaging, the fridge was returned unopened.after delivery, parcel monkey sent me an email saying that the packaging and weight was greater than I had entered into the booking form, only I had used the original packaging, weight and dimensions, they ignored that and sucked an additional £52.25 from my bank account! Robbery? I’m in overdraft now but lesson learnt.
06/01/24 by Eric Marsh
On time and person collecting was very polite. Can you help me by sending me an e mail of the tracking order for the chairs. The seller is requesting this for a payment refund and I’m not sure where to look:find it. Many thanks. Andrew
06/01/24 by Andrew Coughlin
Great service
05/01/24 by Farnaz Asadloo,
Quick, easy efficient and cheaper than other providers ????
05/01/24 by Lilac
Easy to use website, great prices and prompt delivery at a busy time of the year.
05/01/24 by Anne Butler
Easy site to use
05/01/24 by Customer
Do not use this site! We booked two couriers via this site for sending two bags from Paris to London. It seemed straightforward and we paid and organised it. Then, all the drop-off sites listed on the site were either closed or no longer in operation, so we had to cancel the couriers having spent money on Ubers going from one drop-off point to another. It has been three weeks and I have had no refund and lots of obstructive messages from Parcel Monkey. No-one has got in touch to apologise or refund the £300 we spent on these couriers. They seem to take your money then conveniently disappear. Do not use!
05/01/24 by Catherine James
Terrible! Sent a parcel on the 8th of August, customer changed his mind on day of dispatch, which happens from time to time…..requested it be sent back to me instead, quite a straight forward request….however!…..after my request had been put in, had a reply email saying that it wouldn’t be a problem blah blah blah , and I would get updated ect……one month later i get in touch and parcel monkey message me back “ just to clarify you want the parcel returned “ !!! Yes please! A further 2 weeks later, I message again to be told it was being held at the post office and a request would be made to return!! After many more of being fobbed off, I get a message from parcel monkey , in December telling me that the parcel had been delivered to the recipient on the 31st of August !! And with no way of contacting the address I’m out of pocket and spent months chasing! And then, to be told there wouldn’t be anything done about it” sorry for the inconvenience “ !!! My advice would be to stay clear, obviously have a big communication problem, or really don’t care. Shame on them
05/01/24 by Huw Griffiths
Very smooth and easy process.
05/01/24 by Mrs OBBM
Delivery was fast and efficient
05/01/24 by Customer
They didnt come to collect the parcel!
04/01/24 by Customer
Straight forward from me delivering to post office once I printed off labels showed on app the the item traveled and delivery. So all good from start to finish.
Parcel monkey all the way
04/01/24 by D Eastaugh
item was not collected there was no info on how to get help only thing available was a tracking number
04/01/24 by j swanson
Everything is easy and smooth
04/01/24 by Yuet Chung Kwok
Used Parcelforce next day collection. Nobody turned up on the day to collect. Contacted Parcel Monkey who apologised but said ‘ Please be advised that we do not offer compensation for late collection as the service is not guaranteed unless collected and delivered. Apologies. ‘ Awaiting full refund as I cancelled full collection and went with another collection provider instead.
04/01/24 by Parveen Kaur
Exelant service could not fault it .
04/01/24 by H Hassan
So easy to use - really impressed with the service. Would recommend
04/01/24 by amade
What a terrible experience. I was simply trying to send Xmas presents to my family abroad - what could go wrong ? My dad whos almost 90 was asked to pay quite expensive VAT and import costs ... Obviously he did not. Now I dont even know where those parcels are ... Trying get help was not the best either - I was just told to tell my dad to contact the customs ... DPD customer service was not willing to answer my calls and the chat bot is useless
04/01/24 by Mr. T
Packages came on time.very good service
.
04/01/24 by Customer Raph
Driver unable to give a receipt to show how much I paid for postage. I need this for refund from Amazon
04/01/24 by Margaret Smyth
Excellent so far
03/01/24 by Kelly Cooper
Easy to book in. Clear options to choose a courier.
03/01/24 by richard carraher
Always so easy to use and good value
03/01/24 by Steve
Efficient service
03/01/24 by Mr Berman
Easy to use and efficient
03/01/24 by Mrs Bethan Jones
Easy to book collection and delivery and the service was efficient and good value for money.
03/01/24 by Christopher Palacio-White
Website clear and useful, process easy to follow.
03/01/24 by Peter French
Easy to use website. I tried to use parcel compare but not a pleasant experience previously.
Parcel arrived within 11 days which was better than expected.
03/01/24 by mike harber
Collected & delivered on time. Great service although the dpd driver wasnt the greatest at customer service!
03/01/24 by H Johnson
Awful experience, total rip off. Wouldn’t deliver my parcel even though I was just returning an item to Spain and then charges me a fortune to return them to me. Would not use again and dont trust!
03/01/24 by Louisa
Half the price of another company and parcel arrived overseas in record time. I would highly recommend.
03/01/24 by Alice
Just a little disappointed that we paid for 24 hour service but didn’t get that. I understand that Christmas is a busy time but gifts didn’t arrive until 27th
03/01/24 by D & G Leiper
Easy search. Posted successfully
03/01/24 by Mrs Catherine Soar
Process of booking collection of parcel through Parcel Monkey was convenient and easy, but chosen courier was poor. Used Parcel Force and recipient collection in UK was swift but process of getting it couriered to UAE took far longer than expected. Also received multiple scam sms’s regarding delivery of a parcel before it arrived in country. Then PC website said could not deliver due to error on address (which was not true and I couldn’t speak to someone to figure out what was going on), only to finally have it delivered by another local courier company. Would rather stick to well known courier companies in future.
03/01/24 by Sian
Very efficient
02/01/24 by Mrs M Porter
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