We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Parcel was lost and I had to chase it every other day as no one got in touch with me. So far compensation is not fore coming
02/01/24 by Lina and John Jordaan (retired)
Easy to use service, quick to set up and speedy delivery with good updates.
02/01/24 by Hayley Buckley
After completing the whole process in attempting to send a parcel to Turkey, all information was accepted and I received an email of confirmation. However, after several enquiries regarding an address label, none of which were answered even tho they had all been read, later in the day they sent a message telling me the service was not available. There was no explanation and no attempt to tell me how to correct any errors, and I have still to receive a refund!!
02/01/24 by Ken
Staff at the first drop-off point had no idea how to process the shipment, so after 20 minutes of trying we abandoned it and decided to try elsewhere after Christmas. If youre using third-party partners, you MUST ensure that they know how to help! Staff at the second drop-off location were able to help.
02/01/24 by Kevin Baker
Very easy to use and good value
02/01/24 by RobO
Good booking platform for Parcel Force door to door service from UK to New Zealand. I would use them again
02/01/24 by Suzanne
Used to use this service when I lived in USA.and it was brilliant. Now living in the UK and it’s just as brilliant.Instructions are easy to understand, helpful tips. Absolutely 100% recommend Parcel Monkey.
02/01/24 by Ivan
Great service as always
02/01/24 by BEVERLEY WILLIAMS
Didnt turn up twice with no contact or explanation!! Customer service are useless and is like speaking to a computer.
02/01/24 by Michelle
quite straight forward gave you the best deals and easy to send would use again!
02/01/24 by Mrs Patricia Hope
Surprisingly good.
02/01/24 by Simon Jacobs
Realistic, punctual and efficient
02/01/24 by Steve
Very easy to book a collection, competitive prices, clear instructions. My package was collected and delivered on time and I received communications throughout. First time using and very impressed. Will use again in future.
02/01/24 by NoraNoo
Pick up was made on time and the parcel reached its destination in just couple of days despite festive season. In addition the price is fairly reasonable.
01/01/24 by Firdaus Rawat
Easy process to book, cheaper than going direct
01/01/24 by Mr Mike Jolley
Fantastic and so quick
01/01/24 by Carmel
Company who I was returning item to are claiming item was damaged so will not get my refund. Not sure who’s at fault but it was returned in the same condition I had received it in as it wasn’t taken out of the box.
01/01/24 by Natalie
I picked FedEx as delivery company and picked drop off point. Water tech on place with ready parcel I had been informed they not work with FedEx anymore since couple months! 2nd drop off point area lead me to private house! Then I find out there is no any drop off points in 30 miles range in my area! Totally I have to call by myself to FedEx and rearrange parcel collection such delays my parcel for 48h! Totally disappointed! Suggest you to get more closer co-op with curries companies and have more up to date informations!
01/01/24 by Piotr
My parcel has not been delivered as yet, I went to Dubai specially to another courier but couldn’t get hold of it, I found out that it has been miss-declare, I have been complaining about the same from past week but no response was given, I have never experienced such unprofessional attitude before.
01/01/24 by Customer
I booked my parcel drop off through the service. It was a very smooth process and got delivered when expected
01/01/24 by Michelle Day
Great service
31/12/23 by Linda Gill
My parcel wasnt collected on the specified day. Nor was it collected the following day. I went onto the Parcel Monkey website to arrange another collection and only after that, on the third day did it finally get collected. At no point did I receive a text or an email to notify me that there was a problem. It seems to be up to the customer to check and re-book.
31/12/23 by Stuart
I found the international paperwork easy, the price comparisons very helpful. Selected UPS and they did an excellent job compared to Parcelforce who failed.
31/12/23 by Nicola
Good value for money, DHL delivered the item next day, surprisingly
31/12/23 by Customer
Comparing prices and booking the courier was very easy and my parcel arrived the next day as promised. Would definitely recommend.
31/12/23 by Julia
Parcel Monkey is great - it quickly presents you with various options, and explains the differences so that you can make up your mind. Then the rest of the procedure is a piece of cake. Ive used it many times and will continue to do so.
31/12/23 by MilouPancha
I don’t think the process is particularly straightforward, however this is not due to ‘Parcel Monkey’ but more to do with legislation on sending parcels abroad. However, this a very reliable service and the parcels we send this company seem to arrive in very good time.
31/12/23 by Elaine Wood
Easy to use and compare prices. Never had an issue.
31/12/23 by Michelle
Very good service.
Would use again.
31/12/23 by Stephen Bye
Brilliant and easy method of sending your parcels, choose the courier print the label and off it goes, can’t praise the service enough.????????
31/12/23 by Customer
Everything went smoothly, arrived on time.
31/12/23 by Godwin
Good service
31/12/23 by customer
Easy to use. Efficiently delivered.
31/12/23 by Paul
It was easy to use and competitively priced. I especially liked knowing which service to pick if you wanted it to print your label.
31/12/23 by Mrs T
Delivered on time thank you.
31/12/23 by James
Good easy service to use. Parcel arrived as scheduled
31/12/23 by Susanne Crawley
Contacting people when things go wrong. Parcel has gone to wrong address and it still hasnt been resolved. 19.12.2023.
31/12/23 by spencer.finnerty
Cheap and easy
31/12/23 by Customer
Collection, delivery, tracking function all flawless…. Not much more to add, except a very reasonable price.
31/12/23 by Graham
2weeks now and my parcel was not delivered.
31/12/23 by CIPRIAN AIOANEI
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