We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Not collected my parcel despite it being a location thats open 24/7 and not replied to my enquiry on it either
30/12/23 by Eddie
Straightforward and apparently reliable. Easy to deliver to shop, from where I received a receipt of posting. Thereafter the items were delivered punctually.
30/12/23 by Martin
When I checked on the website, the original quote was around £56.00, and it said I could drop off to my local collection point, and the delivery date would be 21st or 22nd of December. When I booked the delivery, the price was just over £67.00. When I went to drop off the parcel it was not accepted, so I had to travel across to the other side of Birmingham to go to the main FedEx depot, walking miles because I dont drive. When the parcel was logged, the delivery date was not 21st but 25th December
30/12/23 by Customer Jayne B
Not being a regular shipper it was helpful to have a guiding hand, including the reminder to carefully check for unsuitable items
30/12/23 by customer Matthew
Fast and chip and helpful
30/12/23 by Eva
Everything
30/12/23 by Joyce
Price and options, just what i needed
30/12/23 by christopher
Fantastic Service, as always !!!!!
I have used Parcel Monkey for well over 10 years and have never had an issue.
Highly recommended.
30/12/23 by Bryn10_2 EBay Seller
Easy and simple, and found the cheapest delivery for me
30/12/23 by Guest
I am totally disappointed for being looted by the Indian Customs for the parcel which was sent by you. The same value of the commodity was asked by the post from me. Kindly clear my parcel problem, my parcel number is Ek131839781G13
30/12/23 by Rowena Gomez
Arrived safely
30/12/23 by Robert Varns
Good & quick
30/12/23 by Robert Varns
Ordered a parcel to be sent to Sweden. Only for the parcel to be lost for 10 days and not scanned then when I messaged ups for an update they said they were trying to locate it and within 15 mins the parcel was at a external company’s pick up office and my relative had to go get it her self!!! I bought guaranteed delivery within 3-5 days and she picked it up her self 14 days later! Awful and misleading
30/12/23 by ZG
5 star nice service
30/12/23 by technically business
Easy to navigate website and great prices, and easy to drop off my parcels
29/12/23 by Michelle Denney
Delivery driver was very helpful and friendly. Collection was made as arranged on agreed day.
29/12/23 by Autumn Glory
Quick and easy. Will definitely use again.
29/12/23 by Customer
Easy to use. Delivery happened on time.
29/12/23 by Graham Bartlett
It took 10 days rather than 4-5 days and recipient had to pay €33 to receive parcel despite customs declaration. PM needs to research customs from UK to EU.
29/12/23 by Ruth murphy
next day delivery arrived a week later no presents for family at Christmas, a terrible service
29/12/23 by James Mcmillan
Parcel delivered on time by my chosen courier. Price was great
29/12/23 by Miss B Jouavel
Parcel dropped off at drop off point and duly picked up and delivered next day
29/12/23 by Customer
Convenient and efficient at competitive prices
29/12/23 by HELEN
PLEASE AVOID THIS COMPANY They are scammer.I paid for a parcel to be deliver to spain before festive period they estimated 4 days and now passed 2 weeks and they dont have any idea where the parcel is.Trying to speak with them but theyr customer service its useless and keep telling me they dont have any update where can parcel be.
29/12/23 by Vasile Crainic
I love this website - its user friendly and presents all your available options and prices in one place. I have used it several times, especially for sending Christmas presents and have never been disappointed. Regardless of which service you choose your parcels progress can be tracked on your dashboard. Really cant fault it.
29/12/23 by Susan
When I ordered the booking for my parcel to be shipped, it had said “arrived before Christmas!” Is has never arrived at Christmas or even now 4 days later, still nothing. On the tracking page it says delivery attempted on the 23.12. 22:20pm but the ring doorbell proves there has been no delivery attempt then or at all since then. Very disappointed!
29/12/23 by Customer
Parcel was due to be collected on 22nd Dec to Deliver on 23rd. Was not collected. Contacted Live chat and basically told if the dont turn up before 6pm then you will have to rearrange. No compensation is available. Rearranged collection for 28 Dec so lets see if it arrives today! Why let orders be processed if the company has no intention of collected and delivering!!!!
29/12/23 by Customer Sue
Parcel still not delivered now taken over a month
29/12/23 by Gill Nicholls
Customers tried to cancel their orders because they didn’t think they would get them before Christmas but were amazed to receive them at 14.30 on
22/12/23 and we were rather smug.
P&S Enterprises Limited
29/12/23 by Customer
The parcel got there at the arranged time, however they had to pay to receive it. When I booked the delivery I chose to option to be paying any charges by the sender. Disappointed
29/12/23 by customer
Parcel collected and delivered on time.
29/12/23 by GJ
The item was sent on the 22nd and it still hasnt been successfully delivered. We paid extra money to have an insurance which, in theory, would cover the whole cost of the delivery if the parcel wouldnt be shipped in time (allegedly, 2-3 working days). At this point were curious to see if Parcel Monkey will stick to their pledge, or if the company will claim some magical Xmas disruption which is unfortunately not covered by the insurance. So far the service has not been punctual as usual, nor we received any communication or explanations, so we can only give a negative review hoping that this will trigger better practices.
28/12/23 by Ludovico Ausiello
Disappointed!
28/12/23 by Rob H
Very easy website to manage and use and allows you to see a wide range of options at a glance.
28/12/23 by Matt Myerson
Easy drop off at local.post office and able to track item on its way. Only prib I had it wasnt the correct weight but ijust went by previous sticker on item.
28/12/23 by lynn hughes
Good value, speedy & efficient delivery
28/12/23 by Harry
No Live Chat, no contact phone number, their customer service is dependent on a flakey website. AVOID!! Quicker and safer to go direct to couriers.
28/12/23 by John Swinburn
I followed the instructions exactly as stated but when I took the parcel to the agent she told me I had to have 3 copies of the customs documents and not just the one. I had to take the parcel away and print more documents off.
28/12/23 by Jackie Ullyart
Very easy to use and cost effective
28/12/23 by John Nash
Supposed to be next day delivery but it took 7 days.
28/12/23 by Keely
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