We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Picked up the parcel earlier than stated so was delivered earlier. With great care and attention to my fragile expensive item.
25/12/23 by emma young
Easy to deal with and cheapest quote. Parcel collected on time and delivered with no issues.
25/12/23 by Andrew Griffin
Fast delivery. Easy to navigate. Competitive pricing
25/12/23 by Aldridge Alexandra
Parcel still not found Really disappointed Parcel monkey blame Parcelforce and parcelforce parcel monkey…. I just want my parcel back
25/12/23 by James Lynch
A parcel destined for the US, mailed thro Parcel Monkey 12 December has been in the Netherlands since 20th December. Onward service was Evri which I have not had issues with previously. The parcel was intended to be chocolates for the Christmas holidays or whenever they arrive!
25/12/23 by Alison Civil
The process was very straightforward and the parcel delivered very promptly
25/12/23 by Robin McKinlay
Quick and easy to order. Lots of options. Parcel drr et liveries on schedule.
25/12/23 by W Dale
My parcel which was a Christmas present to my nephew abroad was unexpectedly returned to me after just a few days. Apparently DPD says no value was inputted on the invoice but the customs invoice generated by my order clearly stated I had inputted £10 there. Parcel Monkey was not helpful in investigating how this error happened and it took me to prompt several times to get a refund, but with still no answer to how this parcel could fail to send. So my parcel will not reach my nephew on time for Christmas and I will be reluctant to use Parcel Monkey again for international parcels.
25/12/23 by Kwong Lee
The item has not arrived. The tracking stoppen on the 22nd December in NL.
24/12/23 by Marieke
Good price, reliable service. Always come back
24/12/23 by m. wilson
Exactly as promised! First-class information. Very easy to go through all the steps, thanks!
24/12/23 by Mike Bement
Arrived promptly
24/12/23 by Sharon
If I could have rated 0 stars I would have! I booked in a delivery but unfortunately it arrived damaged. I had to pay the customer full compensation as a result. Totally unacceptable! As a seller this deters me from using this service in future. Merry Christmas
24/12/23 by Customer Aviemore Antiques
Great app and easy to use. DPD gave great advice too.
24/12/23 by d parfett
Fast and Cost effective choices for quick, standard and secure deliveries! Only gripe was that some of the drop off points they showed available were not current or up to date?
Overall happy with the service and communications, will definitely use again!
24/12/23 by Joyce
this is first time I have used Parcel Monkey and I am very pleased. The parcel i was sending was too big for my usual carrier, so went to Parcel Monkey, they came up with a carrier who did an excellent service, coleccted from my house and delivered to reciepient in the time scale given. Will definatly be using them for all my future parcel sending.
24/12/23 by DOUG Harbord
It was easy to find information and even easier to drop o
24/12/23 by Judith Zachar-Cross
The whole experience was easy, quick and very efficient and best of all my parcel arrived without delays…..or getting lost!!
24/12/23 by Beverly Baker
Easier than the UPS website for sending abroad and still able to post UPS. BRILLIANT. Will use again.
UPS delivered to Arizona in 2 days!! Astonishing. So pleased with them too
24/12/23 by Customer
If I could choose zero stars I would. Parcel posted to Germany on 12th Dec stuck in Basildon since 16th Dec. Contact us replies are quick but Parcel Monkey have no clue where or when the parcel can be delivered! Christmas ruined for recipient!
24/12/23 by Sharon hill
Pick up on time and delivered safely on time and at the price fantastic service.
24/12/23 by customer
My parcel was collected as notified by a polite lady and delivered to the destination in good condition in the correct time frame . Tracking information was excellent.
24/12/23 by Mike Gardiner
Everything worked well, for an international parcel, with a competetive price too. But only 4 stars because the label and proforma invoice process and printing wasnt perfect. It dropped a line from the address and the initial instructions on contents listing was misleading.
24/12/23 by customer
Perfect way to find website to sent parcels back, so can also track you parcel & delivery to the person, company. Best price & all courier Services listed to choose best for yourself. Hassle free & easy to use.
24/12/23 by Lynn
Very fast collection and delivery
24/12/23 by Customer
Excellent as always
24/12/23 by Susan
From the time you take your parcel o the post office instant Location from parcel monkey right through until it’s delivered you know the date the time first class service
24/12/23 by Mrs Redfearn
So much quicker and easier than directly through UPS site. I send parcels to my daughter in the USA and this is by far the easiest way. She also returned a parcel to us through your site and was very impressed. We will always use Parcel Monkey in the future.
24/12/23 by Very Happy Customer
Parcel monkey allows you to compare the providers aswell as different levels of service.
Very good website
24/12/23 by Paul Norman
I stumbled across this price comparison website on the internet and thought I’d try it as I needed to post a large parcel from the U.K. to Taiwan. After inputting the measurements and weight of it, enticing prices appeared which sucked me in to using it. I chose the FedEx option which then took me to that website. It transpired the parcel would cost almost twice the original estimated cost. As I needed to post it, I stupidly continued with the booking process. I duly dropped off the parcel a dedicated local shop wihuch accepted FedEx parcels, and its journey began to Taiwan. About a week later I received a notification from FedEx the parcel was ready to collect from a depot, about an hour and half drive from the actual delivery address, so I immediately contacted FedEx by phone to notify them the parcel must be delivered to the address I asked for in the first place, and indeed paid for. However, to my utter surprise and annoyance they told me they were unable to discuss the matter with me because I used a third party company being Parcel Monkey, and I was to contact them. I contacted Parcel Monkey as I knew if action wasn’t taken quickly, the parcel would be returned to the U.K. An online ‘chat’ began with Parcel Monkey, but they refused blankly to call me, citing any queries must be made online only, despite the damned company being based in the same county ( Hampshire) as me. I would NEVER use this company again and would always go direct in future. Avoid like the plague.
24/12/23 by Philip
Wish Id known about this service before. Absolutely brilliant. Easy site to navigate. Selected UPS service. Parcel collected Monday and delivered to New York Wednesday. Real value for money.
23/12/23 by J.Grant
The worst company with the worst service! My parcel was collected by Parcel Force on the 11th of December and now 23rd of December still no a sign of it there’s has no been updated since the 12th and the staff don’t seem to know where is it! What an absolute joke of a company! I definitely do not recommend I just hope it will arrive because if not I will definitely report it stolen!
23/12/23 by Malgorzata Kubik
Excellent in every way
23/12/23 by JANE
Very good experience. Used Parcel monkey several times and found it to be a very good, reliable service.
23/12/23 by Anonymous
What was I thinking using a company called Parcel Monkey? The clue is in the name - DONT USE THEM! Their courier dropped my parcel, threw it away, then charged me extra, and somehow its all my fault - hidden in the small print. Bunch of monkeys alright!
23/12/23 by Cez Barraclough
Good price - easy drop off with UPS and fast delivery.
23/12/23 by Alison Corbett
Excellent service. Parcel delivered the next day in excellent condition.
23/12/23 by Josephine
Parcel to Canada, took just 7 days in the height of the December Christmas rush. That is impressive. Thanks Monkey ????
23/12/23 by Natalie Murphy
Collection slot of 2 hours, not ALL DAY = GREAT!
Helpful staff that kept me informed. Tracking good too!
Merry Christmas to you all.
23/12/23 by Ann Milner
The ***** delivering in his BMW obviously cannot read clear printed instruction. Because he cannot read the gate instructions he THREW THE PARCEL OVER THE 6ft GATE. This damaged the poly-bag, the box and allowed RAIN to get into the packing. The company is very aptly named ‘Parcel Monkey’ because they obviously PAY PEANUTS and thus get MONKEYS I wouldn’t ever recommended EVRi or ‘Parcel Monkey’
23/12/23 by M. Kelly
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
