We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
No one picked parcel up :-(
23/12/23 by Cherry Newbold
Very easy service to use and quick delivery.
23/12/23 by Customer
Early collection good delivery.
23/12/23 by MRS MARGARET MITCHELL
Very prompt delivery
23/12/23 by susan morgan
UK to Australia 5 days it took o my five days to get a package from here to there...
I had to contact the customer service via chat bod and was really pleased to receive comms withing a minute... No issues I just messed up the payment side .....
Paid printed posted
23/12/23 by sarah lou
The fact I could track my parcel’s journey was reassuring
23/12/23 by Customer Elaine
I recently used parcel Monkey and I must say they were brilliant. The service was incredibly easy to use, the website was user-friendly and intuitive. The promptness of their deliveries was impressive, as my package was delivered
on time as promised. Overall, I had a great experience with Monkey Parcels and would highly recommend their services.
23/12/23 by Salim Vassi & Chandra
nothing, poor communications. a prompt contact communication and dont hide behind the computer if have nothing to hide or not doing anything wrong.
23/12/23 by Osei Boateng
Easy to use site and gave the cheapest prices would definitely use them again
23/12/23 by Kathryn Walters
Good service no hassel
23/12/23 by Sam Petre
All handled well.
23/12/23 by Customer
Always one issue. Never lowest price (was charged £2.60 more than post office over the counter fares for THE SAME PARCEL !! Once booked they send automated email with “maximum 1 hour confirmation” - 2.5h mater they sent confirmation - not a timely manner service either and expensive !!
22/12/23 by Daniel Muresan
Great service.
22/12/23 by AG
Efficient service
22/12/23 by Mr Berman
Very efficient easy website plain and simple to use
22/12/23 by Alexandra and Bernard Manson
Excellent service, seamless and efficient.
22/12/23 by Jaqueline loftus
Good service reliable n easy to use good prices
22/12/23 by Muhammad
easy to negotiate their site, good price and fast overseas delivery
22/12/23 by Rubert
Very easy to make the right choice of Courier and to arrange delivery and/or collection via website.
22/12/23 by Davidf
Collected and posted as expected at a best price than going directly through Parcel Force.
22/12/23 by Andrew B
First time spending parcel through you, very quick and efficient service, got there before Christmas as well
22/12/23 by julie nicklin
fast and friendly
22/12/23 by IC
Easy to book a parcel etc. However seems instructions left for delivery didn’t go to Parcelforce and lucky the parcel arrived on second attempt 4 days later than the 48hours it was meant to. It would have helped if the delivery had phoned or read instructions on first attempt. Maybe check if there’s a communication breakdown between the site and other companies.
22/12/23 by Customer
Excellent service....very speedy and efficient and parcel arrived on time in good condition. Thank you parcel monkey. Always great.
22/12/23 by Susan Bucknell
Added Extra money on after delivery taken money from my account with out asking keeping your bank details
22/12/23 by Customer
Parcel delivered quickly
22/12/23 by Louise McE
This parcel not received yet! Last tracked exported from UK on 13/12/23! And can’t trace anything very disappointed
22/12/23 by Customer
Very quick and efficient
22/12/23 by ann swift
Brilliant service and fast delivery and worth the money.
22/12/23 by Sarah King
The parcel didnt arrive in time. Said 2-3 days ... and 12 days later still nothing. Its pointless now as the recipient are travelling abroad today :(
22/12/23 by Parand
Terrible, charged me £10 to send the item and then a week later took £72 from my account for the parcel being over the dimensions paid for. I should have been told at the time of booking. I will never use this service again
22/12/23 by Rosebud
My parcel hasn’t arrived. I paid for delivery 2-3 days and it’s now a week later and no parcel
22/12/23 by Aniela korabinska
Quick , good value and efficient.
Excellent service
22/12/23 by Fiona Birch
My delivery was delayed am not happy at all
21/12/23 by bettie
Got to where it was meant for go . But on arrival the box was ripped apart.All presents scattered all over.Do not know if any presents missing till they get opened Christmas
21/12/23 by Teresa Herrington
Absolutely brilliant, so easy to use
21/12/23 by Valerie Brogan
My parcel was for my daughter in a town in the Canadian Rockies. I dropped it off at the local collection point and a week after collection it was on my daughters doorstep. I could track it and also see the stages of its journey. I am impressed with the service of Parcel Monkey and UPS and will use them again.
21/12/23 by M Brough
Easy to use, quick delivery excellent service
21/12/23 by Lynda
Great, reliable and value for money service - used to send Christmas gifts to America for the last few years now and never let us down
21/12/23 by Steve Cosgrave
UPS atrocious service - unclear instructions on site re customs forms, number of copies to print and declaring as gift for international postage. Should not be recommend as service, most un-user friendly company ever. Plus slow delivery at premium price.
21/12/23 by Customer
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