We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Cool as - pick up and con’s all great 48 hr service delivered in 24
21/12/23 by Customer
Not picked up on the date Courier stated we were unavailable 2 of us in the flat all day secure entry with buzzer that would wake the dead no buzzer no attempt to collect the parcel Called customer service explained it was going to Australia for my 5 yr old nephews Xmas Despite the fact it was their fault and I paid for priority service ( over £100) I had to wait from Thursday to Monday for it to be collected! Probably wont get it for Xmas Never again
21/12/23 by Mrs Pauline L Hamilton
Easy to see the options and pick the one that suited our parcel and destination the best.
21/12/23 by Wendy Fawcett-Hirst
Picked when said and delivered when said fantastic company
21/12/23 by KAREN
I had almost given up hope of getting a parcel to Spain before Christmas. Went on to Parcel Monkey and took the parcel to the recommended collection point - too late for that days collection. Despair! Left the parcel anyway for next day collection. Was amazed and delighted when recipient let me know the parcel arrived in Spain the day after - excellent service. Very happy customer.
21/12/23 by BETTY CUFFLIN
I have always found Parcel Monkey easy to use and very efficient. Its a truly excellent service.
Thank you
21/12/23 by Barry
IT WAS FAIRLY EASY FOR ME TO SEND A PROBLOMATIC PARCEL THANK YOU
21/12/23 by customer Raymond Gomz
Utter bunch of uncaring useless fraudsters with hidden charges and zero customer sympathy. DO NOT USE. Remember the phrase if a deal seams too good to be true? I so wish Id seen the negative Trust Pilot reviews before using them, I would have avoided!!! DO NOT USE!!!
21/12/23 by Cez Barraclough
happy customer
21/12/23 by Stefano
Do not EVER USE cheeky thieving monkeys just went into account and took money without authorisation! You need to look at invoice cabbages
21/12/23 by John Painter
dont know if parcel delivered
21/12/23 by Kevin Sidaway
Dirty rip-offs I paid the £15 to get it delivered. I even put the size slightly bigger and the weight slightly higher than the item was then they charge me £76.60 out of the blue no notification that the item was wrong or anything which wasn’t there nothing but scum do not use them.
21/12/23 by David Wright
Excellent service. Picked up on time.
Delivered very quickly
Tracking superb!
21/12/23 by Janette Jeremiah
appling extra charges without back up information from parcel force to justify charge.
21/12/23 by Customer
was picked up late and took 4 days to get there and was very expensive
21/12/23 by Customer
Price
Proved timely delivery
Good clear instructions
Used PM before so had a positive experience
Good customer services
21/12/23 by Gordon Roberts
DO NOT USE THEM! ALONG WITH another courier, THEY DONT GIVE A DAMN ABOUT CUSTOMER SERVICE!! We have so many issues with these lot at the moment, its unbelievable!! 1. theyre trying to charge us for under-declaring an item, which we know is 100% untrue - its basically a scam in hope senders dont have proof of measurements! 2. 1 item sent 2 weeks ago to Norway, still hasnt left the UK. 3. An item needs collecting in France from a parcel shop - no indication as to which shop, or where. I emailed them 4 days ago, im yet to get a response. my customer is moments away from claiming his money back & us losing a very important sale.
21/12/23 by Adam Gill
Sending a parcel to Switzerland was easy, senders just need to know that three copies of the customs document are required with the parcel.
21/12/23 by PaulButler
Brilliant. Took parcel to local drop off at 11:45 on Thursday and it was delivered at 1:20 on Friday. Great service at a very reasonable price
21/12/23 by Sue Clarke
Parcel lost by the courier in Germany and despite paying extra for insurance, weeks later we are still chasing our loss. Responses from Parcel Monkey are slow and we are getting no where with it. In future ill pay the extra for a reputable company who value their customers.
21/12/23 by Frentech Components
Use Parcel Monkey for the first time to send a parcel to Hong Kong. Was very pleased - fraction of the cost of other sites. Parcel arrived safely just three days after leaving Uk.
21/12/23 by Sharon P
Easy web site to use.
Good price, great number of options.
Will use again
21/12/23 by Soames
Booked a parcel for collection and collection date was changed 3 times until they canceled. Just use couriers directly.
21/12/23 by Tendai
Parcel was received in Aussie well before Christmas.
21/12/23 by Lorna
Super speed and took care of parcel as was fragile.
21/12/23 by Steve Davis
Very low price, easy to navigate, fast delivery
21/12/23 by Derek Spicer
Easy to navigate site, clear instructions for posting and packaging
21/12/23 by Julie Cuthbertson
I usually buy from parcel monkey however this time I have been very disappointed using UPS via parcel monkey. Still awaiting for the parcel to recieve by the recipient. Never ever again.
20/12/23 by Customer
Easy site to get comparisons, clear instructions, good service, very pleased
20/12/23 by Marc Willingham
Quick and easy app to negotiate, gives you a choice of company and price instantly, fantastic service.
20/12/23 by Leighton Williams
Sent a parcel to my son in Australia, Sydney, really easy to orientate the site, fill in the The parcel invoice and make decisions on which courier I used.
Really reasonable, much better and straightforward than using the post office. Delivery was really quick and my son got his parcel all in one piece for Christmas. Definitely use again.
20/12/23 by Michelle Seymour
Excellent, easy to use, no fuss, fast pick up and delivery
Recommended
20/12/23 by Tracey morris
Very easy to use customs form ,far less complicated than other companies.
Efficient and quick delivery to Japan.
20/12/23 by Susan Lawless
Easy website to book, plenty of options to choose on delivery. choice of payment methods. Collected parcels when they should and delivered very quickly. A +++++
20/12/23 by MRS T K RIDDLES
Easy prompt
20/12/23 by Renea Ratcliffe
very punctual
20/12/23 by eric trompos
It was very easy to follow the instructions.
The collection and delivery were done as promised. I am satisfied by the service provided.
20/12/23 by Mrudula Patel
Sent packages to the states when they’re amazingly very cost-effective guys do not use any other carriers Sent packages to the states when they’re amazingly very cost-effective guys do not use any other carriers if you split if you’re planning to send something that’s insured of a cost that’s over 1000 pounds I was extremely happy with parcel monkey and I’m definitely using them again
20/12/23 by Fruzsi Bence
If I could leave 10 stars I would. A massive thank you to Monica who was brilliant. She was so so helpful. It was touch and go that the parcel was delivered at all , thanks to being given the incorrect postcode. My daughter is working in Banff Canada and we miss her so much. The parcel contained Christmas and Birthday gifts plus lots of her favourite food items as food is so expensive in Banff. It was also so much cheaper to use Parcel Monkey. £60 instead of over £125 if I had booked directly with UPS. Plus all of Parcel Monkeys support - priceless !
20/12/23 by Penny Ballard
Simple and easy to follow instructions.
20/12/23 by Customer
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