We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
Delivered to australia in 6 working days
20/12/23 by TPA
Easy website to use, good tracking
20/12/23 by william nicholl
Excellent service
20/12/23 by Leon
Great experience with no problems whatsoever. Would definitely use this company again.
20/12/23 by Mrs Edmond
No problems and easy to do
20/12/23 by Trevor Hayward
As always a great company to use, easy to navigate website, kept informed every step of the way and excellent value for your money.
20/12/23 by Sue Smith
Very fast delivery didn’t expect that for Christmas period excellent
20/12/23 by Shanaz begum
Easy to choose and book a delivery. Item collected and delivered when stated.
20/12/23 by Patricia W
Great tracking system. I.knew where the parcel was daily. Good price.
20/12/23 by Mrs B Ashton
Fast delivery, good price. I will recommend to friends
20/12/23 by Vivkaa Dimitrova
Easy to book. Clear pricing and choice of options to suit your n Ed’s. Great prices.
20/12/23 by Ian Fenwick
Easy to use and all in all great experience.
19/12/23 by Customer
Excellent company to deal with easy website. The Courier came on time and delivered next day. Very impressed
19/12/23 by Sarah Perkins
Very easy to use and a great one stop shop for parcel delivery.
19/12/23 by Steven Beaven
Great service , collected and dropped of my parcel on time and with clear delivery photos, will definitely use again
19/12/23 by Michelle Pearson
Trouble free booking on line, drop off at local post office delivered within 4 days
Great service
19/12/23 by customer
The parcel was destroyed by parcel force a joke didn’t even turn up 1st day have photos before and after delivery disgusting
19/12/23 by John Macdonagh
It was amazing my parcel was so easy to sort much cheaper than the post office and got to America really quick.
Fantastic service thank you.
19/12/23 by Sue Young
Straight forward process. Package arrived on plan.
19/12/23 by ALuheshi
Arrived on time
19/12/23 by Julie Hoult
Plenty of options at various service levels and costs to enable a sensible decision +++++
19/12/23 by Rod Smith
Great service, no problems..
19/12/23 by Richard
A convenient way to pay for Royal Mail parcel post online. I dont use the cheaper couriers as they are far less reliable.
19/12/23 by Juliet Souch
I am still waiting after 3 weeks they asked me for invoices to pictures I provided everything and now still it’s been a long time and they haven’t responded. I paid extra for insurance. Their service I used and my package has gone stolen from Inside (parcel ripped open), the recipient refused to collect from the depot even signed a declaration saying this as parcel monkey needed it, . They are liable to pay the insurance now and should submit a claim to parcel force, which I have also contacted said parcel monkey hasn’t done that either yet. I’ve reported to police and will take further action until I get my claim money that I am owed.
19/12/23 by Talha
My parcel still hasn’t been delivered since 5th December. It’s very difficult to communicate with customer service!
19/12/23 by Lilia Mazurkevich
Easy system
19/12/23 by Mr Mcgrattan
Why is money deducted from my account but no one comes to pick up my goods to send to me! so disappointed
19/12/23 by Long van nguyen
I sent out a package and also had it returned, the service was prompt in both directions and the fragile contents (car headlights) were carried undamaged.
I always use ParcelMonkey for my shipping requirements.
19/12/23 by Mark
Very easy to organise, local drop off point and delivery to Switzerland in very good time at a very reasonable price.
19/12/23 by Stephen Joyce
I wasnt able to post my parcel because the address didnt have a number, which is unbelievable because there must 1000s of addresses which dont have a number???
19/12/23 by Jez
UPS collected our large 20kg box of presents in the morning and it was delivered the next day. 335 miles, very impressed, we were notified when it had arrived. Definitely use this service again and very reasonable price.
19/12/23 by Viv Membride
We have given a low figure as we found the web page difficult to navigate around when sending more than one item within a box, and not being told of import taxes that would be expected if over a certain value.
19/12/23 by andrew taylor
Really easy to use this service, how else would you know what all the different carriers offer or charge?
19/12/23 by Margaret Smith
Good as usual
19/12/23 by Joanne Parrett
Easy and straight forward! Definitely recommend and prefer EVRI as the courier partner
19/12/23 by Marlene
The speed and ease of the transaction
19/12/23 by Derek Smith
Speedy and efficient service for parcel delivery to Germany. Kept informed throughout process.
19/12/23 by Kath
Excellent service
19/12/23 by Garry Mason
Excellent service
19/12/23 by Alan Stadler
I finally found where to drop my parcel, the drop off points on your website were either not there any more or didnt recognise the bar code. After a wild goose chase all was well at a local shop not on your list.
19/12/23 by Mrs Barbara Philpott
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