We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
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16/12/23 by Hendrika Vanas
I used the parcel monkey collection service for 2 parcels last week. One was collected on the day promised but one week later Evri still hasn’t delivered it. I’ve had emails from them telling me it was delivered then one saying they couldn’t deliver it as no- one was home and yet another telling me there’s been a problem with the delivery and they’ll be in contact tomorrow to give an alternative delivery date. My second parcel was due to be collected on Friday. I received an email from Evri telling me it had been collected (it was still sitting in myhallway) followed by one sayingg there was a delay to collection and I should re-book if I still needed the collection. So disappointing
16/12/23 by Karen Fenwick
good service
16/12/23 by Mr knipe
Brilliant as always with DPD
16/12/23 by Sue
Charged me extra on size. Even after I had rounded up to the nearest 1cm. Would not use again
16/12/23 by customer
I would give 5* stars but always can do better.
All was great! defiantly the price is fabulous. and took 5 working days for the parcel to reach Europe destination. And loved it that I could track all the way.
16/12/23 by Liva Liepina
Excellent service. Expensive but you get what you pay for. Both the South African parcel & the USA parcel arrived within 6 days with very little hassle
16/12/23 by Michaela
Very efficient and conveniently accessible.
16/12/23 by Tinotenda Samuriwo
First class service very quick and efficient definitely use these people again
16/12/23 by Judith Peacock
Easy to use and arrived within the time frame anticipated . Very impressed.
15/12/23 by Stella Butler
This service is amazing. They do a price search based on your criteria and list 5 companies from low to high with estimated delivery times. I chose UPS and it was delivered from a convenient UK drop off point to Colorado in 4 days. Will definitely use this service again - 10 out 10.
15/12/23 by Jan Zehr
Straightforward to set up and drop off the parcel at the local shop. Delivery was super fast.
15/12/23 by Jeanette
Easy process and speedy delivery from Parcelforce
15/12/23 by Sara Carless
Its excellent. Once you put in the dimensions of your parcel, you are confronted with a selection of major couriers to choose from. Very simple to use, very efficient service.
15/12/23 by Pete Nash
The only thing that let the down was lack communication with the person receiving the package…was not informed that it was delivered to the pickup point.
I had to contact parcel force to see where about it was … only then was the recipient informed it was ready to be collected.
15/12/23 by Geoff Hunt
I have always used Parcel Monkey and the service has been great however, this time my parcel has gone AWOL and they have done nothing but fob me off. They have handed my parcel to Royal mail? Was booked with Parcel Force 48 express. They wont give me a working tracking number they can not locate my parcel?? This was for an Ebay customer ( who is pretty cheesed off with me and giving me a headache) the parcel is large and kaboom its totally disappeared. Zero help and actually refusing to find a resolution or even admit the parcel has gone missing. Very upset by the complete lack of customer service They have washed their hands and moved on. Thanks Parcel Monkey I wont be using you again.
15/12/23 by Forest moon
The parcel still did not arrive, its over a week now. Not happy and also poor communication
15/12/23 by customer
So far they have taken almost three weeks not to deliver a parcel, this means I have missed the returns window, so have spent money on a courier service, when I may as well have thrown the package in the bin and cut my losses.
15/12/23 by Robert B
You delivered on time and in Excellent condition
15/12/23 by Customer
The fastest service so far. Only quibble was there werent many instructions on what to do with the customs forms. Previous carriers have said to put a copy in the parcel and 2 copies on it. Would definitely use Parcel Monkey again
15/12/23 by Marilyndg
Very easy to use, efficient labelling and good value
15/12/23 by Rees
Very good, thank you
15/12/23 by Yusuf Cosman
My bag was returned to the sender not delivered to the receiver
15/12/23 by Customer
Great service
15/12/23 by Customer
Arrived before estimated date!
15/12/23 by Customer
Sent a parcel to China it was there in 5 days
15/12/23 by Steve Houckham
I love parcel monkey as a delivery comparison site, so easy to use and never had any problems unlike other sites
15/12/23 by Alison Taylor
i have posted my parcel to my son on 071223 with the promise it would be delivered between 3 to 5 days...perfect for xmas and a birthday...oh no on 141223 i am advised there is a problem with it, only after i have contacted yourselves to see what the delay was. Absolute disgraceful
15/12/23 by Sarah and Andrew hyde
New Zealand in 4 days? Brilliant!
15/12/23 by Tony Horrocks
First time using parcel monkey.
Great experience, easy to use. Great courier. Great find.
15/12/23 by Jackie
The parcel arrived on time but even though the item was completely wrapped in bubble wrap, the item inside was damaged.
15/12/23 by Sohel
Collected and delivered as agreed. Tracking updated during transit.
15/12/23 by Tracy Johnston
perfect super quick very happy
15/12/23 by LION TILES
13 bays latter + the parcel has not been delivered you received on the 9 th dec i will be thinking that i won,t be using you again
15/12/23 by Ron Jones
I was very impressed by the service given.
15/12/23 by Ann
Very good service and easy to use the website. Will definitely use again.
15/12/23 by Welsh girl
Helpful and very affordable.
14/12/23 by Footasylum Customer
Parcel collected sat 9th Dec, should have been Tues 12th. As of today 14th Dec parcel still not delivered.
14/12/23 by James Sennett
Item not delivered and Parcel Monkey is escaping from responsability. ???????????????????????????????????????????????????????? Worst is when u st asked me for my ID. That is disgusting. Dont tell u will not share to 3rd party my persenal inf, because there is no way to believe u. U have my order number and get your job done for what I paid for. Disgusting.????????????????????????????????
14/12/23 by Mr. Max
We use brand new boxes here and now multiple time this company have smashed them up then charged £70 for it. This has now happened multiple times and the evidence is exnored. They are a con dont not use and avoid
14/12/23 by simon allen
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