We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,602 reviews.
0 support, 2 weeks can not arrange parcels collection ........
02/12/23 by Kaloyan Voychev
Easy to use online
02/12/23 by Jean Jones
Parcel monkey is an easy to use price comparison site for sending parcels. With a variety of ways to send them always use this site
02/12/23 by Jules
easy to book. collected when stated. Great service!
02/12/23 by jacquie
Always works out well
02/12/23 by Stuart Godden
Dropped parcel off late Sunday afternoon, recipient messaged to say ut arrived Tuesday.
The cost of sending my parcel was much cheaper than Royal Mail and an awful lot quicker.
Will definitely use this service in future
02/12/23 by Mrs Patricia Leonard
The help with codes for sending to the EU were very useful. Whilst the process can’t be described as easy Parcelmonkey made it ‘doable’. The parcel took 5 days as expected. I didn’t try to track it so can’t comment on that.
02/12/23 by Hilary
Easy drop off; fast delivery to a remote destination; you can’t ask for more.
02/12/23 by Geoff Thompson
Purchased FedEx next day delivery on Friday so it should have been delivered by 6:00pm Monday not delivered until Wednesday at 4:49 two days late. Very embarrassing as customer was not happy with my service.
02/12/23 by Keith
Parcel was late no update was given had to contact myself to find out, very little apology was given and was made out to be my fault that I hadn’t ticked a box to guarantee the delivery. Awful customer service
02/12/23 by Chris Calvert
Good service, easy to use.
01/12/23 by Jon Stow
Great website, lots of choice and very easy to use. I never go anywhere else and Parcel Monkey is always my first choice for my business.
Handi Hygiene
01/12/23 by Customer
Prompt service
01/12/23 by William Holland
Charged extra, they state parcel weighed twice that stated. Rip off, do not use
01/12/23 by Tracy
Easy to book, easy to pay.
01/12/23 by Mr Bishop
I arranged for a parcel to be sent to the USA. Parcel Force collected the parcel and 3 days later the parcel was returned to me with a letter stating that it could not be exported. I contacted parcel monkey for a refund because my item was not sent and they are refusing to refund the postage. They also took more money from my account 10 days later stating that the weight of the parcel was more than I had stated. I have proof that the parcel was returned to me. Parcel Force tracking shows a photograph of the parcel on my doorstep when it was returned and parcel monkey are totally not interested. I paid for a service which I did not get. I am now going to contact the Trading Standards and I will pursue this through the small claims court. This is totally unprofessional and they should not be allowed to get away with it.
01/12/23 by Gary
Parcel was collected and delivered very quickly
01/12/23 by Michael Dennington
The parcel was delivered to Germany more quickly than I expected. Thank you.
01/12/23 by Jenny N.
Courteous delivery person.
01/12/23 by Gordon Bowden
Hassle free. Collection and delivery on time.
01/12/23 by Paul Wilson
Great experiance. Booked my brothers christmas gifts to him in Australia, done via fed ex and arrived day sooner than expected within 3 days in totaly! Amazing!
01/12/23 by Natalie Thompson
Easy to do and collections and delivery times a expected
01/12/23 by Victor Leggott
Excellent service and good value for money.
01/12/23 by Tony Venning
It was very easy to get prices to compare and have a choice of service levels . I chose UPS as the delivery time was quicker suggesting less inter depot handling therefore less chance of the parcel being lost.
01/12/23 by Ren Barlow
I sent a small parcel to Cyprus on 15 nov still not arrived at the destination address.
01/12/23 by Catherine Kappai
Simple and clear service at a touch.
01/12/23 by Sam
The website is easy to use. Good value for money. Parcel collected from your home and you can track it all the way to its destination. Fast efficient service.
01/12/23 by Angela Andrews
Top banana , as always .
Dropped at uk post office Monday noon . Delivered to Canada Friday the same week . Brilliant
01/12/23 by Elaine
Parcel arrived intact to South Island of Japan in good time
01/12/23 by Karen S
Paid for shipping, but never received a label. Customer service unresponsive for 3 days. Reference: PMS7ZAXO Please provide an update or issue a refund.
01/12/23 by Adrian
I couldn’t believe my parcel was delivered within a couple of days. When I read it wd be 1-2 days I wasn’t sure it was correct but my friend in Los Angeles couldn’t believe it either when it arrived in the 2 days. Wonderful service. Comparative site that never lets you down. I’m always happy with the service.
01/12/23 by Mrs Judy Nix
Great price, tracking service was brilliant, left UK Thursday arrived USA Tuesday. The US post office then let delivery down, no calling card left so unaware of where parcel went. Parcel colllected by receivers so all good in the end.
Parcel force quoted double the price we paid, so would definately use Parcel Monkey again
01/12/23 by Elaine Rutterford
Easy process. Good prices on the boxes. And all delivered quickly
30/11/23 by Customer
Pick up on time and delivered on time ????
30/11/23 by John P
Great very easy to book, did paperwork order sent 22nd nov and arrived in Australia on 29th nov.
Tried parcelforce first £111. Parcel monkey £51.00
and it went parcelforce
Great job
30/11/23 by Simon Rider
Excellent service always????????????????????????????????????????????????????????????????????????????????
30/11/23 by Thomas
Picked up dropped off next day through DPD on on a Saturday all good
30/11/23 by Andrew Lenton
The process of booking and sending the parcel was straightforward. But once the parcel arrived in the destination country and was then held up at a local depot, the response was very poor. The delivery ultimately failed to arrive. It may have been a problem with the postal service in the country it was posted too but they only ever really gave me information I could see myself online, but could do little about. Will not be using again.
30/11/23 by John Popely
Collected and delivered on time.
30/11/23 by Carol Cooper
good price, no issues yet
30/11/23 by Michelle Manley
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