We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
The customer service is excellent. Fastest delivery ever. I will soon patronise you again
Yesterday by customer
If I could give zero stars I would. Simple enough and straight forward online. Stayed in all day - courier did not come. Messaged parcelmonkey and had to arrange another day (no apology just expect u to waste more of your time). Stayed in all that day - courier again did not arrive. I only arranged collection as it’s too heavy for me to carry. Now waiting for a refund - I will sort it myself after a week of messing around
Yesterday by Customer
It wasnt till after i placed an order with these they they told me that they are not actually a courier company but a reseller for ups. this lack of full disclosure on thier site was a yellow flag. the parcel was scheduled to be picked up from another location and delivered to me. i checked the tracking and it did state the parcel was picked up. however at the end of the day, i got a call from the person waiting for the parxcel to be picked up from thier property that no one had picked it up. i contacted parcel monkey who told me that the only contact they had with up was email. however it appears that ups rushed out and picked up the parcel that nigh and rushed it to me but in doing so neglected manual handling rules as well as due care an attention, as when the parcel got to me it was smashed beyond repair. yes i saw the item just before and as the seller packed it so it was no error on the sellers part. i lodged a claim against parcel monkeys insurance. they kept stalling with rubber stamp responses such as "bear with us". however after a week, they did accept liability and said they would pay for the cost ot the item, however made nooffer to refund postage cost but then camethe 3 week waiting game with more stalling and excuses such as "trouble with my paypal" the same paypal i used to pay for the delivery. i eventually got my money be sending a paypal money request which parcel monkey honoured, which it why i am giving them two stars instead of one.
Yesterday by Frank Baron
Very good service thanks.
Yesterday by SELIM AHMED
quite efficient service
Yesterday by banda
Never fails .. I’ve not had a problem from a customer in 3 or 4 yrs since starting posting .. thanks
Yesterday by Sean Beech
I’ve never used Parcel Monkey before. Will definitely use again to send all my parcels. Very easy and simple process. User friendly site. Great to compare all the various rates and see in one step how to select the best one. 10/10.
17/05/24 by Steve Pattenden
Easy site to use
17/05/24 by Customer
The parcel was so badly damaged on arrival it has destroyed the contents. It looks like it was crushed and smashed
17/05/24 by Frances McErlane
So easy to use
17/05/24 by Joan Nichols
I was charged extra £25 before the parcel was delivered. I found that absolutely ridiculous.
17/05/24 by Mr Oladotun Akinduro
First time using parcel monkey. Found it easy to use and a first class service. Will definitely use again
17/05/24 by Mrs Lucas
Easy to book, fast to deliver, no troubles. Im gonna use this site again!
17/05/24 by Yessica
Package arrived really badly damaged unfortunately. It looked like it was ripped open
17/05/24 by Rita
Excellent service
16/05/24 by jake childs
Amazingly quick and easy app. Saved me a fortune on the comparison
16/05/24 by Tracey Salton
Delivery on time.
16/05/24 by mrs b rubenstein
Of course, heres a positive review for Parcel Monkey UK:
"I recently used Parcel Monkey UK for the first time, and I must say Im thoroughly impressed with their service. From the moment I booked my shipment to the delivery of my parcel, everything went smoothly and efficiently. The booking process was quick and easy, and I appreciated the competitive rates they offered. What really stood out to me was the excellent customer support I received when I had a question about my shipment. The team was responsive, knowledgeable, and went above and beyond to assist me. My parcel arrived at its destination on time and in perfect condition. Overall, I couldnt be happier with my experience with Parcel Monkey UK, and I highly recommend them to anyone in need of reliable and affordable shipping services."
16/05/24 by SAFA AKDAG
This company seems to be okay if everything goes well. But it soon as it goes wrong (ie Labels arrived late, pickup was late, delivery was late and delivered to a wrong address in the wrong town so is now completely lost and with no true acknowledgement or apology for any of it) you will discover that this company has got no transparency, there are no names attached to the company, they’ve got no email addresses no telephone numbers and no complaints procedure in place. You can only contact them through the portal and if you try to contact them because they messed up, they will either ignore you or only respond with standard pre determined AI type messages. So take the gamble If you want to but please read the one star reviews first, you will see that you will not get any level of customer care and you wont get your money back. I so wish I’d paid that extra few quid and gone directly to the actual courier rather than placing my trust in a bunch of arrogant kids in a make-shift intermediary. Truly, it’s not worth the time, stress and hassle, pay the extra.
16/05/24 by j smith
We needed to send a parcel to the USA and found that Parcel Monkey gave us the best choice and price for service we wanted. Fairly easy to navigate the website.
All in all, good experience.
16/05/24 by Neil Buckingham
Paid for a drop off item to be sent through fedex. Gave all details including weight of 10kg. Also chose the option for barcode scan as I dont have a printer. Received email advising the shop to scan the barcode and they would print off the label. I used the drop locations suggested near me. The first one wouldnt take the package because it weighed over 5kg. The 2nd drop off location suggested couldnt use barcodes or print off postage labels. After spending an hour driving around different drop off locations that wouldnt take my package I gave up and requested a refund. I now have to wait 3-5 working days for my money back.
16/05/24 by Customer
Excellent service as always
16/05/24 by Cluvis
U cant believe this couier company is responsible for the ness they gave caused for in delivered the parcel to Austria plus they are not investigating the case created plus nor giving me responses as to why and where was the held from 30-6? Not just now they are not refunded me nor compensation are giving plus liability and I dont trust this service at all thy are only after money thats all and same with fraud parcelforce
16/05/24 by jiten doshi
I sent a return parcel through UPS via parcel monkey, It was a very large heavy parcel worth £950 and it got damaged in transit. UPS updated to say they damaged the goods but partially delivered the item (1 very very small part) but this meant I could not get a refund for the item I was returning. I took out insurance with my parcel and put a claim in straight way, it has been 6 weeks since i made the claim and I keep getting fobbed off and ignored by Parcel Monkey. Worse company I have ever dealt with.
16/05/24 by Bernadette Kelly
Good value, efficient service.
15/05/24 by anthony chadburn
Easy to use online.
Parcel collected and delivered successfully.
15/05/24 by Anita Dixon
Very good service for my delivery to Spain. I wil certainly use this company again.
15/05/24 by Customer
I have used you several times with no issues, on this delivery of 3 packages you managed to deliver 1 of the 3 on time with the other 2 a day later this did cause issues with my customer and meant i had to send another package express. to be fair i think it was the post office that caused the hold up
15/05/24 by FARM TECH SUPPLIES
Excellent easy ordering & speedy delivery.
15/05/24 by Michelle
Did what they said they would do
15/05/24 by Ian Baker
Efficient service
15/05/24 by Mr Berman
Straight forward and easy to use.
15/05/24 by Allan Mcglynn
Parcel still not arrived. It was sent on the 27th of last month with an estimated delivery of three to five days. It is now the 14 th of the following month. Tracking currently states it is with a carrier in destination country
14/05/24 by Di Dillon
Beware. This company will try to STEAL from you. I posted a parcel from a UPS shop via a booking made and paid for there and then through Parcel Monkey online. The package was weighed and measured by UPS. PM then unilaterally and without warning or permission took additional funds more than a week later from my card. Initially they said this was because the package size or weight was under-declared. It was not. They then changed their minds and said it was a "Saturday Processing Fee" (whatever that might be). The package was indeed booked online, paid for and sent from the UPS store on a Saturday. If the Saturday price was different that ought to have been reflected in the price quoted, agreed to and paid. Instead, Parcel Monkey decided to raid my payment card without permission debiting further funds, although they dont seem quite sure what exactly this was for. This is called theft. Despite demanding a refund, I am sent ludicrous messages on their online chat telling me they are looking in to it and thanking me for my patience. Avoid these clowns. They are thieves.
14/05/24 by Dan M
Most of the shops didn’t accept the parcel to be collected. I have to drive three places
14/05/24 by Praja Nakka
Fast service, efficient web interface, fair prices
14/05/24 by Robert (Highbury N5)
Positive: Easy to compare prices/services for my needs (shipping from UK to USA).
Negative: Invoice not itemized (shipping vs. delivery guarantee)
Positive: delivery guarantee honored quickly when requested
14/05/24 by Leslie Turner
Quick delivery package arrived as posted undamaged
14/05/24 by LESLIE ANN konigs
Excellent, easy to book, close drop off, great tracking, photo of delivery 5* service
13/05/24 by Sophia
I booked a pick up for the 7th in the uk my parcel was delivered on the 11 to the USA.
Exceptional service.
The one thing that could be improved is a time slot of pick up am or pm perhaps.
13/05/24 by Mr Wainwright
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more