We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,568 reviews.
Paid for a fast track next day service , waited in all day nobody showed I cancel the order due to the time sensitive nature of the item , courier came came day after to collect ! Been waiting 4 days so far to be approved refund ? Not a professional services
25/03/17 by Jamie Hawkins
Very easy to use and straight forward at the shop at drop off also. Never thought it would be that easy :-)
25/03/17 by Viola Raw Woolcott
on time professional and fully trackable
25/03/17 by Jackie Shorter
No one wants to do surveys where you have to type
25/03/17 by Customer
Well Done PM!
25/03/17 by Customer
The parcel left for Halifax Nova Scotia on the 20th March and entered Canada in Montreal on the 22nd March and would appear to be still there 4 days later.
25/03/17 by Customer Harry Walls
The only improvement would be a message of some description to let me know when pickup would be. Excellent service
25/03/17 by Customer
Did what the say they do
25/03/17 by Customer
Easy to deliver. Value for money.Sent a parcel to India on Saturday. Reached there on Thursday. Bit outside the 4 days as mentioned
25/03/17 by AHAMED MUSTHAFA ABDUL KHADER
☀️????????????extremely satisfied with the collection and delivering to required destination.
25/03/17 by Customer
Was told this was a good website for shipping comparisons. I checked the specs and weight of my parcel precisely before shipping, then dropped it off at the shop for DPD to ship it off. Thought that would be the end of it, only to get an email saying they had added on a 20% on top of what I had paid. For some "volumetric weight", which was not mentioned previously and only was notified when they charged me extra. Not very happy with the service, but at least my friend got the parcel fast.
24/03/17 by Curtis
Service provided is professional, accurate, easy to arrange. So far, all has been exactly as it should be. Well done.
24/03/17 by Gas Boilers And Parts
THIS COMPANY IS FRAUD. MY PARCEL WAS DAMAGED. I PAID EXTRA FOR INSURANCE OF MY PARCEL. I MADE A CLAIM AND THEN THEY ANSWERED ME THIS: Under the terms and conditions, you agreed the Company shall not be liable to compensate the Customer for any damage incurred to the packaging of the Customers Goods. THEY PUT INSURANCE MONEY IN THEY OWN POCKET. DO NOT USE THIS WEBSITE. THEY WILL BE NOT RESPONSIBLE FOR ANYTHING.
24/03/17 by Zeshaan Sheikh
Perfect service from UK to Portugal. Use for all my parcels.
24/03/17 by Jon
This is not a cheap service nor is it a cheap service
24/03/17 by Customers use Brownridge
Good price, easy to follow instructions and package delivered safely.
24/03/17 by Customer
No fuss ordering, delivered early to my mum in another European country
24/03/17 by Mr Ivan S
All went well.
24/03/17 by Steve Weatherill
As usual, really bad. It says that they attempted to deliver but they couldnt find anyone when 2 persons we were waiting only for the boxes all day... No phone call, no text, no email. AVOID as much as you can. Their customer service is bad and the response now it will be that they sell the service. But there is no service.
24/03/17 by Customer for last time
My item came and looked like it had been jumped on items inside were ruined Spoke with customer service who were no help at all Do not use this company Chimps at best sums it up
24/03/17 by Craig Allen
best price, collected and delivered on time.
24/03/17 by bob clark
i now always use dpd for my parcels as the service has been spot on every time - brilliant,thank you
chris leicester
24/03/17 by Chris
Havent got the time to wait in....other things to do.. all that wasted time expecting your parcel to be picked up by the courier company..?
Then choose Parcelforce drop off on Parcelmonkey.....not only saves on time & money..... but you drop off your parcel at your own convenience.....whats not to like.....so theres no negatives with Parcelmonkey.....just excellent value and service.....my choice every time! .....Francis.
24/03/17 by Francis MUNOZ
We used Parcel Monkey a couple times with no issues, then the next time we booked in a collection (within the collect today if booked in 4 hours) no courier came to collect, I was then advised it had been rescheduled for the next day. Again, no collection was made. Parcel Monkey take no accountability in the poor couriers they choose and dont attempt to compensate in any way when youve paid for a next day service and it doesnt get collected twice when confirmed. The live chat team have a shockingly low response time during operating hours. After explaining my situation, they said a delivery attempt was made but our business was closed, when our gates were fully open between 08:00-18:00 I doubt they will even make the courier aware of this, thus the bad service will continue to exist. Luckily I found an alternative courier to use who can have all of our business to Europe instead.
24/03/17 by Daniel
easy to use on line booking - excellent updates of parcel - fast delivery. highly recommended.
24/03/17 by B.MILLS
excellent service
24/03/17 by Raja Aditham
Used for the fourth time , no problems, just smooth service.
24/03/17 by C L. Hull
I have used parcel monkey for the last six years sending parcels to Australia .I have never had a problem .Briliant service Thankyou .
24/03/17 by Customer Eileen Murray
Tried monkey after being unable to book successfully with another company. Efficient service, happy customer on the other end, will stick with money going forward.
23/03/17 by Sarah
easy to book parcel then just take to local postoffice great price
23/03/17 by tony reeves
Friday collection in the UK for a Tuesday delivery in France. Cheap and on time.
23/03/17 by Customer
No probs with this service. Parcel delivered quickly. Good value.
23/03/17 by Mr Cooke
Collection on time and delivery to France in four days over a weekend.
23/03/17 by Customer Ann-marie Redmonds
Will definitely use again
23/03/17 by michelle
Parcel was left outside no tracking information provided....Live chat is poor get different answers each time .....Need to improve the service provided
23/03/17 by Home Hale
No problems at all - delivered swiftly and great comms prior to delivery.
23/03/17 by nigel
You did BRILLIANT very friendly, very helpful, I highly recommend you.
I have no complaint in sight.
Thank you so much :)
23/03/17 by Philomena Carolan ( Miss )
After booking my parcel to be collected on a Thursday afternoon it was collected the following morning just after 8am and delivered to Spain within 4 days with a weekend in between!
The collection driver was informative and very polite and the parcel was delivered on time and in good order.
Would definitely use again and recommend them.
23/03/17 by Customer
Thank you - the parcels were collected on the date stated and arrived in Uganda very promptly.
23/03/17 by Mrs June Casey
Excellent Service, really easy to use. Would definitely recommend their service!
23/03/17 by Karen R
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
