We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,567 reviews.
Fantastic price and quick delivery
15/04/17 by Trevor
Avoid this company. Arrogant company. Do not trust this company. Parcel was gone. They took money for parcel insurance...but to avoid paying for the missing or damaged parcel. I lost above £300. Parcel Monkey deleted negative comments at facebook.
15/04/17 by Milda P.
Good Service, Collected when said. Delivered early. Could not fault the service.
15/04/17 by S J Davis
Great service, fast delivery.
15/04/17 by Customer
Fab all round, thankyou
15/04/17 by Jane
Good easy to use and cost effective. Delivered ahead of time. Will use for my business. Simple and convenient drop off point.
14/04/17 by Customer
Overall a good service, the only problem comes when/if you need to make a claim. Otherwise an efficient and easy to use service.
14/04/17 by Matthew Ruprecht
Ordered for monday pick up and it arrived on Friday. securely and well packed. very satisfied!!!!
14/04/17 by Laura
Used them a couple of times now and never had a problem. Their cover insurance rates are much cheaper than other sites and I like how I can choose the value of the amount to be protected instead of paying the full price all the time. Its a good increment too up to the full value. A protection for a £200 item will only cost a bit more than £2 while on Parcel2Go, it would cost me £9.
14/04/17 by HJ
This is a great service.
Always on time and never let me down in 89 deliveries
14/04/17 by Charlie Wheadon
This service is very good I use thie to book parcels yhat go out with dpd and I have never had 1 problem in 80 deliverys
PERFECT
14/04/17 by c wheadon
I have used Parcel Monkey several times previously and have found them to be extremely good. The prices and service are excellent and I highly recommend them
14/04/17 by Chris Foster
The best service ever! The price was ridiculously low and the service provided was second to none.
Just used them again and had to re-schedule the pick-up and absolutely no problem. The customer service agent, Amber, was brilliant
14/04/17 by Robert Schade
A first class service.The company was both friendly and helpful and proved prompt and efficient.I would have no hesitation in recommending them to anyone in need of a carrier.
14/04/17 by T. Morrison.
All good excellent service
14/04/17 by C moore
Parcel was collected on the 7th April using a 24hour service with Parcel force and it still has not been delivered.
14/04/17 by Customer
Very easy and efficient - wish theyd give both a pick up time for the parcel so you dont have to wait in all day and also a contact number for the pick up company in case there are issues...
14/04/17 by Customer
I thought i had found a bargain, but the suggested services turned out not to be available, so i ended up making the twenty miles tell into town to a parcel office. Probably better not to tempt the customer with deals that dont exist, since it only says their time going through the process of booking more than once. In my case the times.
14/04/17 by Customer Me Broccoli
Very efficient and quick delivery
14/04/17 by Bruce Coppard
Good service will use again
14/04/17 by Harry
Cant tell you how unhelpful these guys where! Its been a week since my Pacel should have been picked up yet I dont have a answer to why its not been picked up nor when its going to ! The fact you cant talk to anyone direct makes it even worse Awful
14/04/17 by Mark Watters
Very recommended, Excellent Service
They opened one of my box for security check and that was repacked with security check packing tape , nothing was missing. Else this service was Excellent deserves five star????
13/04/17 by Mudassar Shafi Khan
simple,fast and good value
13/04/17 by Customer
Dropped off a parcel on Thursday evening at 5.45 having paid for a next day service and parcel was only delivered on Monday afternoon - would have been faster and cheaper to stick with Royal Mail!
13/04/17 by Nita
Awesome every time
13/04/17 by ExquisiteAfricanArt.com
Good service & good price
13/04/17 by Customer
booked my collection and no collection, no contact phone number and when i sent them messages i dont get a response, if you can see this message monkey parcel get in touch so i know when your collecting my pkg.
13/04/17 by Tony Lavery
My parcel was supposed to be delivered on Tuesday and was promised it would be today but still hasnt arrived. Not happy at all as this was an Easter parcel for my daughter who lives in france
13/04/17 by Jackie
Fast and convinent, great job!
13/04/17 by Customer
My only reservation would be not knowing approx when my parcel might be collected - other than that - excellent!
13/04/17 by KW
Missed collection, hard to get hold off to discuss or re-book collection. Sorry!
13/04/17 by Customer
Excellent
Fast, cheap, reliable
13/04/17 by LizG
The whole process from booking to delivery has been exceptional
13/04/17 by Marie
GREAT SERVICE VERY QUICK KEPT INFORMED ALL THE WAY AND GREAT PRICE
13/04/17 by Peter
best company I have ever used would recommend them to all. trustworthy and reliable also very reasonable prices
13/04/17 by Customer
I had the urgent need to send a parcel from Wales to Italy. From the website I could see that Parcel Monkey offered the possibility to book the date for the door to door pick up. Then I book for the day after. In the morning I receveid an email from the company with the estimated time for the withdrawal. But the time passed, and I waited in the house the Whole day for the guy to come. Nobody came. So I dropped several emails from the website. The answers were not prompt and at the end of the day I still had my parcel at home. I complained with the support team, and they told that at least I could have the complete refund. They dropped me the email with a receipt of the refund but I never received any refund and Im sure that is not a problem of my bank as I checked with my advisory bank the transaction.
13/04/17 by Tartaruga200
Another horrific experience with Parcel Monkey. Remember - Parcel Monkey are great as its all automated and rely on the carriers to do their jobs properly, which 9/10 they do, hence the many good reviews of Parcel Monkey. However, when PM need to get involved to sort a problem, thats when it all goes down hill. Here is an example..(shortened down for your digest) Parcel sent with DPD through PM. No issues. Aramex contacts me directly weeks later with an address query - DPD have outsourced to Aramex, and asked me to confirm address, which I do. They then ask my customer to get in contact, which he does, they then say they cant talk to the receiver only the sender. So I get in touch again with Aramex. They I hear nothing, so I expect the parcel is going to be delivered. However my customer then gets in touch and says he still hasnt received it - we are only to three weeks now for a four day delivery service. I contact Parcel Monkey and get a generic reply of we will look into it, - this is also after their tedious original robot replies of asking for proof of posting (funny that as its obviously in the system with the tracking showing its movements which is proof of posting - so you hav to argue with them to get past this first part) then nothing. I contact DPD directly who have informed me they have been continually trying to get hold of PM for the address query, and had no response. I put this to Parcel Monkey - no reply. I put it to them again, attaching the emails with DPD. No reply. I link they in another message to the original message to prompt them - no reply. I contact DPD again and am told as the parcel was in waiting for over 9 days for response from Parcel Monkey it has now been initiated as a return to THEM (not me) and will take 10-16 days. This will be around 6-8 weeks at this point from sending the parcel. I put this to Parcel Monkey, also including one of their senior operatives in the message - again, no reply. So basically, its going to have to go to a credit card Chargeback - which I recommend any who are being ignored by Parcel Monkey do - they are liable for your property and the postage costs. Barclaycard have told me this wont be an issue at all for them to retrieve the costs. Parcel Monkey seem to be on their radar based on the information I was given. Still to this day, no response from Parcel Monkey.
13/04/17 by Mike
Very good website, easy to arrange a collection
13/04/17 by Matt
Fast delivery ,very happy
13/04/17 by Customer
Very easy to use ! Excellent service would definitely recommend
13/04/17 by Gill Nayler
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