We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 234,657 reviews.
All good so 10 points
Today by Anthony Pilkington
Good service generally. Delivery could have been speedier in my opinion for the Staffordshire delivery though.
Today by Martin
Everything work on time and budget
Today by Felix Pereira
I found the process frustrating to use with numerous re entry of data entered due to loss of the data as I progressed through the process. I received no confirmation of delivery of the selected services but was required to download the services app to obtain this information.
Yesterday by Andy
Excellent service 5* would definitely recommend. They kept me updated and arrived on time. Very polite & friendly.
Thank You
Yesterday by Sue Longdon
Reasonably priced, website and printing easy to follow!
Yesterday by Customer
One parcel arrived on time , the other took two days but I had paid for 24 hour service
Yesterday by FH/GH
My parcel is missing and I can’t get anywhere to find it with you
Yesterday by Liza Harding-Buck
All went to plan without any hitches
Yesterday by customer
Always use Parcel Monkey, great value, no fuss, easy to book and track and plenty of options to choose from.
Yesterday by Screen Pages
A total rip off and fraudulent company they keep your bank details on file and charge your card for extra money like £52.00 and do a unauthorised bogus transaction saying you had put the wrong dimensions in when ordering your delivery label when you clearly took them off the side of the box after paying £16,66 on the website, beware of the fraudulent charges too your account aright scam hoping you dont know-test the extra unauthorised charges !
Yesterday by Paninaro
Excellent parcel to Canada in a few days and no customs charge.
11/02/25 by Customer
Good service
11/02/25 by Jeremy
Easy to use, sent package from UK to Hong Kong. I was able to download all customs forms etc. and website was user friendly
11/02/25 by J Koro
The package was returned we need a refund, you charged an additional cost and the parcel was still returned. PM12762368 final charge
11/02/25 by Paul Lintott
I had booked for next day day collection which didnt happen. i was disappointed with the booked courier DHL as my parcel was to go to a shipping agent to be sent abroad and I missed the airfreight day and also the driver moaned about the parcels being heavy, a 15kg and a 18kgs boxes
11/02/25 by Amina
Efficient ordering. Parcel picked up on time for next day delivery by DHL but delayed for a day without explanation and did not in time for an evening meeting.
10/02/25 by Roger
Has the package been delivered? parcel Monkey have not confirmed safe delivery
10/02/25 by customer
So easy and straightforward.my first time using it.
10/02/25 by Customer
While I thought initially it went very smooth, they just added additional charge for no reason saying my package was not in a corrugated box. While their website clearly asks "box or rigid packaging" only, they just charge additional saying UPS charged them when they never give such disclaimers in the website. Customer Service also goes silence when you say you can show photos showing its a proper righid baggage and your website shows rigid packaging and not specifically corrugated box. There are 100s of other services where you can ship boxes or baggages for same price with better customer service. I would say stay away and use more authentic services like lugless or direct UPS.
10/02/25 by Arun Mohan
Excellent service my parcel arrived on time
10/02/25 by Jayesh Patel
Excellent service. Delivered to Canada in 2 days
10/02/25 by Emma
This service failed to another courier on 2 consecutive days before I was forced to cancel the booking and now I am waiting a full refund. Despite my requests for information via my dashboard and online chat the agents were clueless given that they dont appear to have access to any information from the couriers they represent, in this case DPD. This was a very disappointing experience after waiting in for 2 days given that the best they could tell me is that the collection would occur between 9am and 5:30pm. But, of course, the collection never happened on either day. I do not recommend this company.
10/02/25 by Graham Brown-Martin
Fantastic no fuss service, very fast.
10/02/25 by Customer
Took instant Paypal payment for a delivery, then cancelled the order automatically 3 seconds later. The booking system is trash, it takes payment before it checks to see if it can actually offer the service. Now I have to wait 5 business days to get the money back for a service they didnt have in the first place. A parcel booking website that cant deliver what it offers is worse than useless. Massive waste of time.
10/02/25 by Graeme Wilson
P I was expecting a faster deliver
10/02/25 by PETER
speedy service
10/02/25 by NIGEL HYETT
Arrangements were easy but courier turned up day earlier than arranged. Fortunately consignee was available and parcel was delivered safely but does shake confidence for future arrangements.
10/02/25 by George Corner
great service and very useful site to use . thanks
10/02/25 by chris bellamy
My parcel was damaged by the courier and the seller won’t give me a refund now. Very disappointed with this and I am now chasing the delivery company for the refund
10/02/25 by Richard Kingdom
Easy transaction, could do with better tracking info though
10/02/25 by Tracey
I used ParcelMonkey to send a parcel of event resources from England to Gibraltar that were too heavy for me to carry on my flight. I chose the Parcelforce option which stated it would take 4 working days. By the time I got to Gibraltar myself the parcel still had not arrived, 12 days (8 working days) after posting. I contacted Parcelforce direct who advised it was in country and my local contacts managed to use their connections in the local post office to get the parcel rushed through and released, at 8.30am on the morning of our event, much later than ideally needed. I am disappointed that there was no indication on the ParcelMonkey website that the delivery could have taken so much longer than the advertised timescale. My colleagues in Gib advised me that those sort of delays are standard and so I feel it should have been made much clearer on the website.
10/02/25 by Customer
I made an order for collection for the 20th January 2025, I paid the extra £1 for the order to be refunded of the parcel was late (original date for delivery was Wednesday 22nd January 2025) Monday came and went with no collection, they "rebooked it" for Wednesday 22nd which already meant the parcel was late, I was told I need to wait for successful delivery before claiming the refund, the order was finally delivered on Monday 27th January making this delivery 3 days late, but now parcel monkey will not honor the refund even after producing all the evidence of the original booking, because they have "rebooked" the collection it essentially cancels out your original booking, which Im my eyes is false advertising, as you would never get a refund as it can be rebooked, I say avoid this company and just take it yourself to be sent they are not reliable at all
10/02/25 by Steven Lees
Sent a parcel to India. Not the easiest place I must say. Very easy process with various options. I chose Parcel Force. Parcel delivered in 5 days with no issues. Highly recommend them
10/02/25 by Jayesh Patel
Still expensive to post anything thats long, even if its light. But what you gonna do?
09/02/25 by James Pitcher
The experience was incredible. The price I got to post to Norway, using Parcel Force, with the measurements and weight of the parcel was the cheapest and most sensible offer I found. So I was waiting in hope it would be delivered and it was. Everything went smoothly. I will be using the service again.
09/02/25 by Customer
Great website easy to use, Parcel Force delivered 4kg package to Switzerland in 5 days for less than £25. Great value.
09/02/25 by Elizabeth
Great reliable service as always
09/02/25 by Gary Walker
Strait forward and easy to use, kept to time schedule, will use agai.
09/02/25 by first time customer
Parcels just left out side door . My brother in Edinburgh,Parcels just left out side door breached the insurance psid as at risk one neighbour had to pull it in and I selected on the app, app kept crashing easted a whole morning registering and loading details very stressfull what I wanted to avpid. wanted all 4 Parcels collected, and misdirected till after I paid to having y9 drop off at a shop. I have mobility issues so it failed me teflecti g the price frlt a lot sgdn voulda gonre yo other company who duscoubt if multi drop n collect as used after last xmas. Didappointed tjough parcels eventually all delivered.
09/02/25 by THOMAS MARTIN
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
