We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
The collection service is excellent, would prefer a save function for addresses when ordering, not outside of at address book
29/09/10
I am very satisfied except that the Track & Trace is completely hopeless. I can't track my parcel at all. This is the only gripe.
29/09/10
No comment left by this customer.
29/09/10
Very Poor never turned up twice to collect parcels for next day del, phoned Courier man said would look into i promised get back never did
29/09/10
The servise was very poor...courier not arrive for a first 2 days. No phone no to contact ... very frustrate
29/09/10
Great service.Just as described
29/09/10
we booked for pick up thursday but courier arrived to pick up monday!! lucky some one was in and waited while we packed up item!!
29/09/10
cheerful,competetive service-swift delivery.many thanks.
29/09/10
No comment left by this customer.
29/09/10
MY REQUEST WAS NOT LISTEN TO BY YOUR STAFF VERY UNHELPFUL POOR AT BEST
29/09/10
No comment left by this customer.
29/09/10
Missed collection but good customer service response which re-booked collection so happy ending! Customer very happy!
29/09/10
No comment left by this customer.
29/09/10
No comment left by this customer.
29/09/10
Customer Service via ticket system reliable and polite. Its a pity order was not fulfilled by CityLink. thanks
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
very good excellent service.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
No comment left by this customer.
28/09/10
You lost my packlage! And without resolving that you send me a feedback form?? Seriously? That's not great is it?
28/09/10
it would be brilliant if you could arrange same day pick up after 10:30am
28/09/10
No comment left by this customer.
28/09/10
Stop sending me these 'How did I do's!' you are always EXCELLENT and THE BEST!! Don't worry I will tell you if you aren't :-)
28/09/10
Thank you for being such a loyal customer! We've now limited the number of feedback request's you'll receive in a short period of time.
No comment left by this customer.
28/09/10
Excellent price and service using City Link
28/09/10
service is always excellent
28/09/10
parcels are not always collected on day of booking, no one turns up shockingly bad!
28/09/10
Very easy to use would definately use again in future. Hassle free Posting.
28/09/10
no complaints. pick up and delivery smooth.
28/09/10
very quick and efficient thank you
28/09/10
No comment left by this customer.
28/09/10
yes things worked out, but could be a lot better if you had that old fashioned thing that you put to your ear called a phone.
28/09/10
Service recevied is most excellent :) I have two accounts for personal and business use and have had 0 issues.
28/09/10
Service recevied is most excellent :) I have two accounts for personal and business use and have had 0 issues.
28/09/10
Service recevied is most excellent :) I have two accounts for personal and business use and have had 0 issues.
28/09/10
I have used parcel monkey about a doen times without any problems
28/09/10
Excellent in every respect!
28/09/10
No comment left by this customer.
28/09/10
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