We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
very quick. no hassle. all good
30/09/10
Excellent next day service from £5.85. Will be using parcel monkey again.
30/09/10
GREAT SERVICE, EVERY CUSTOMER HAS BEEN HAPPY, KEEP UP THE GREAT SERVICE
30/09/10
My full postcode was not passed onto the courier so my parcel was not picked up on the agreed day.
30/09/10
I gave the parcel to a City Link driver making a delivery to our house the day before the pick up date. Parcel their next day. Result!
30/09/10
No comment left by this customer.
30/09/10
Very good and efficient service. A more specific collection time would make it perfect
30/09/10
No comment left by this customer.
30/09/10
No comment left by this customer.
30/09/10
we have had 2 failed collections not sure if it is parcel monkey or city link but appart from that it has been good
30/09/10
Excellent service, easy to set up and very good price
30/09/10
Missed collections many times. Shame theres no phone support, would have been nice to talk to someone about why!
30/09/10
Quick easy to use booking system, same day pick up, will happily use again.
30/09/10
polite friendly staff and great value for money too
30/09/10
a contact telephone number for yourselves would be helpful sometimes, and quicker response to emails sent, sometimes I don't even get reply?
30/09/10
open an account where we can deposit a kitty, so we no longer have to always put credit card details in!!!
30/09/10
service is a*
30/09/10
No comment left by this customer.
30/09/10
I've been nothing but impressed so far :)
30/09/10
Still aiting for parcel 8 days after pick up !! as parcel Monkey did not forard tel numbers and french courrier couldn't find our house!
30/09/10
No comment left by this customer.
30/09/10
No comment left by this customer.
30/09/10
Excellent service, puts your competitors to shame.
30/09/10
Excellent service.
30/09/10
Excellent service and great value.
30/09/10
I am using your service alot and sometimes i cant get access to the internet i really need a tel number to contact you for emergencies
30/09/10
I have used your service a number of times & it is A1, when I did have a problem it was resolved quickly
30/09/10
No comment left by this customer.
30/09/10
I've been using Parcel Monkey for a year for all my ebay stuff and i cannot fault the service, swift pickup, delivery and great prices!
30/09/10
No comment left by this customer.
30/09/10
This time I didn't have to wait in all day, the collection driver arrived at 10 am. Last time they had to send another delivery driver out!
30/09/10
No comment left by this customer.
30/09/10
No comment left by this customer.
30/09/10
I think the service is great, but it would be nice to be able to select a 2 or 3 day slower/cheaper service
30/09/10
not everyone as a mobile phone and you ask for one on your order forms
30/09/10
Had problem with shipping labels. email said they were available but in my account were 'pending'. Courier arrived 1st ! Had to rescheduled
30/09/10
Very good service
30/09/10
excellent service goods delivered on time
30/09/10
great service, at a fair price, however there's always room for improvement!! like knowing whether the collection is am or pm
30/09/10
very pleased...keep up the good work
30/09/10
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