We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Speedy and value for money.
03/12/10
PARCEL BOOKED ON 25TH HAS STILL NOT BEEN COLLECTED !!!
03/12/10
just what you want - package collected and delivered as stated -no problems
03/12/10
No comment left by this customer.
03/12/10
i paid for next day delivery, you picked parcel up on friday but failed to mention you dont deliver on saturdays.. not happy
03/12/10
no-one came to collect the parcel and no message was left to indicate that a colelection would not be made
03/12/10
Did not receive the service paid for, communication inaccurate,slow-wouldn't have used service if I had known I could not communicate direct
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
My collection failed three times, need I say more?
03/12/10
I was very happy with your service and cannot think of any improvements you could make. Thankyou
03/12/10
No comment left by this customer.
03/12/10
ordered for collection, due to weather haven't had the item collected. but have not had a courtesy call or e mail.. nothing
03/12/10
Our Response: Unfortunately we're not able to detect if a collection will fail due to the adverse weather conditions - this is dealt with entirely by our carrier partners. All collections are being attempted where possible.
great service each time
03/12/10
When the collection man arrived, he wanted what he reffered to as an 'Invoice' with all items stated. This was not requested by Mailchimp
03/12/10
Our Response: This is a Pro-Forma invoice and is required for shipments outside the EU. You will have received an email shortly following your order with a link to download this document.
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
Very good service, as always, Thank You.
03/12/10
very good service and thank you
03/12/10
information about not sealing the packet before pick up would have been helpful
03/12/10
There was a problem with the pick-up of the parcel, which had to be rebooked but no easy way to contact you.
03/12/10
Our Response: Sorry to hear there was a problem with your collection. We have a dedicated response team ready to deal with any enquiries using our online support system - simply click the 'contact us' button above.
It is such an easy transaction and very competitively priced. I would only use parcel monkey from now on.
03/12/10
very easy posting and good tracking
03/12/10
No comment left by this customer.
03/12/10
No comment left by this customer.
03/12/10
Good price, although van driver was 10 mins later than alloted time
03/12/10
excellent service. Low price but next day collection and delivery with tracking. Would not hesitate tio use again.
03/12/10
excellant prompt collection though not in the times requested
03/12/10
No comment left by this customer.
03/12/10
v good
03/12/10
Excellent as before. Thank you!!
03/12/10
Include a phone contact number on printed label.
03/12/10
No comment left by this customer.
03/12/10
I HAVE SENT MANY PARCELS THROUGH YOURSELVES, BUT SOMETIMES YOUR CARRIERS DONT COME ,IT WOULD BE NICE FOR PHONE CALL AS I WAIT IN ALL DAY
03/12/10
No comment left by this customer.
03/12/10
good value, excellent service, job done!
03/12/10
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