We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
No comment left by this customer.
04/10/10
pick up was great however the delivery was not the next day infact it took 3 days to arrive even though it was within 30 miles of each other
04/10/10
Our Response: Sorry to hear your delivery was delayed on this occasion.
No comment left by this customer.
04/10/10
Excellent servive
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
Speedy, well priced but a tracking or/and iPhone app would be perfect?
04/10/10
Great suggestion! Thanks.
hi excellent service but would like an option to drop parcel at nearest depot
04/10/10
The collection very good, the delivery driver did not find the correct adress when delivering, Price very high compaired to Royal Mail
04/10/10
Original resolve was unacceptable but got to an acceptable solution in the end. Would be better if fewer customer service reps got involved.
04/10/10
Took best part of a week to get parcel collected and when it was collected the instructions had not been passed to the driver.
04/10/10
No comment left by this customer.
04/10/10
Absolutey no faults at all. Brilliant Service. Have recommended to everyone I know.
04/10/10
Your service is excellent in everyway. thank you
04/10/10
*FIX* allow people to enter in size then hit buy now for service to have little address window pop up instaed of starting from scrtach
04/10/10
Having to have a contact no. for recipient is a pain as you do not always know the person it takes longer to set up.
04/10/10
Thanks for your feedback! Unfortunately this is a requirement for our carriers - it's to help them deliver if the address is tricky to find.
Efficient. Thank you
04/10/10
Very well organised and always on time, thank you
04/10/10
It was meant to be next day delivery, but it wasn't delivered next day.
04/10/10
Service is good, however it takes a while waiting for printable labels to be returned. Also an API would be AMAZING!
04/10/10
Thanks for your helpful suggestions, unfortunately the label can't be produced until our system has grabbed the consignment number for the carrier, depending on when you order, this can result in a delay of up to 25 minutes.
No comment left by this customer.
04/10/10
gutted the special offers have finished,royal mail is cheaper now
04/10/10
there is nothing more i can add your service is always top class prices are good
04/10/10
Excellent service,
04/10/10
No comment left by this customer.
04/10/10
My parcel was delivered a day late and when I asked where it was Parcel Monkey was unable to inform me neither was the courier company.
04/10/10
Our Response: Sorry to hear your shipment was delayed this time.
No comment left by this customer.
04/10/10
Excellent first class service as always. We do not use other carriers as you always deliver a high standard of service.
04/10/10
My Order no. is ######. I had a Courier delivery to milan. No arrival after 7 working days , Cannot be traced by Courier
04/10/10
Our Response: Sorry to hear there is a problem with your parcel, get in touch with our support team who will be happy to help you as much as they can.
I am very happy with the servive that I get from parcel monkeys but for some reason I can't use my business mastercard
04/10/10
Parcel delivered 24 hours after collection - excellent value for money. Thank you!!
04/10/10
Great service & prices !!!
04/10/10
No comment left by this customer.
04/10/10
good service ,keep up the good work
04/10/10
No comment left by this customer.
04/10/10
Will be using this service for all of my deliveries from now on,easy to use and good prices.
04/10/10
Thanks for your great feedback, glad to have you on board!
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
As I have mentioned before, you got to work on your Track & Trace system. Right now its not useable. Thank you.
04/10/10
We've made some improvements to our tracking system this week so hopefully this is resolved.
No comment left by this customer.
04/10/10
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
