We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
All good, driver very friendly and professional
08/12/10
This is the first time I have used the service, and I couldn't have been more impressed.
08/12/10
No comment left by this customer.
08/12/10
The collection was excellent, the delivery was poor :(
08/12/10
the collection did not take place when booked and i had to contact the delivery company myself - appalling service
08/12/10
No comment left by this customer.
08/12/10
My original collection was never made, there was snow which may have prevented it but had I not emailed it would have never been sorted
08/12/10
No comment left by this customer.
08/12/10
great as usual thaks very much
08/12/10
Parcels sent to wrong address. I have 2 unhappy customers and no way of talking to anyone via telephone about this.
08/12/10
No comment left by this customer.
08/12/10
I have no problem with Parcel Monkeys service they made sending a parcel very easy but was let down by City Link not delivering next day.
08/12/10
Incredible prices and fast service - I never even bother looking elsewhere. Thanks.
08/12/10
very good service,thank you
08/12/10
The actual booking of pick up and del. was very easy. The item was picked up and delivered very quickly-a great service!
08/12/10
I cannot comment on the service as yet as I am still awaiting delivery almost a week later !!!
08/12/10
I NO WE HAD SNOW BUT 7-8 DAYS TO COLLECT AND STILL 1 PARCEL NOT COLLECTED NOT VERY GOOD AT RESPONDING TO EMAILS I??????????????
08/12/10
No comment left by this customer.
08/12/10
Brilliant value and really convenient, would appreciate knowing approx time to expect driver if this is poss
08/12/10
There was no collection today.
08/12/10
the weather was very bad and I thought the parcel would not arrive but it did lunch time the next day very impressed
08/12/10
No comment left by this customer.
08/12/10
No comment left by this customer.
08/12/10
I am still waiting to hear from you reguarding a damaged oil heater that was damaged in transit over 1 month ago.
08/12/10
always a fast service never no problems always happy to use your service, many thanks.
08/12/10
impressed would use again thankyou x
08/12/10
The service you provide is exactly what you describe. YOur arrangement with CityLink is first class.
08/12/10
My parcel was packaged very well but when it arrived at the other end it was totally smashed into pieces!!!!! (it was a print/picture frame)
08/12/10
No comment left by this customer.
08/12/10
quick collection and swift delivery a very smooth transaction
08/12/10
Unfortunately, owing to weather coditions, my parcel has been awaiting collection for a week. No communication from Courier.
08/12/10
No comment left by this customer.
08/12/10
As far as I can see on the tracking my parcel should have been delivered on the third,its the 8th today and still not delivered
08/12/10
None!
08/12/10
4 missed collections and 1 lost parcel Very Poor
08/12/10
My parcel hasnt been delivered. I cannot ring anyone at customer services as you hand up becasue of bad weather or because your too busy...
08/12/10
Good as usual A+
08/12/10
Rubbish!!!
08/12/10
Unfortunate delay due to Courier not picking up parcel. Otherwise Fine
08/12/10
did what it says on the tin... even tho it was snowing!
08/12/10
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
