We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
excellent service
14/12/10
Paying for next day delivery and not getting service. Not being able to speak to customer services when delays occur make experience worse.
14/12/10
fantastic service very reasonable and reliable,the only company I will use 5 star
14/12/10
Quick and easy (this time !)
14/12/10
excellent service, happy to use again.
14/12/10
Perfect service AGAIN!! + I was given excellent feedback from customer! well done
14/12/10
Very reasonable priced service, very clear tracking history and even though no customer service number the FAQ's were very usefull.
14/12/10
thanks all good
14/12/10
YOU DID NOT GET BACK TO ME FOR 4 DAYS ???? WHY CANT YOU GIVE ME A TEL NUMBER TO RING YOU AS EBAY WILL SUSPEND MY ACCOUNT FOR PARCEL BEING L
13/12/10
paid for next day service shipped on the 6th but not delivered until 8th
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Never came to pick up my parcels on Friday or Monday, terrible service really!!
13/12/10
I had a query with my order but nobody bothered to reply to me. Very poor service.
13/12/10
No one turned up to pick the item up. no shipping lable sent and no response from customer services
13/12/10
Terrible service: Paris Courier diabolical, 1 week to try once to deliver, no card left, no 2nd try: nightmare. Courier Peterborough a joke.
13/12/10
thanks
13/12/10
very good and easy to use site A++
13/12/10
No comment left by this customer.
13/12/10
You didn't tell me the new lable after you canceled the previous order so deliveries have been massed up; lack of initialtive to solve issue
13/12/10
No comment left by this customer.
13/12/10
Delivery was a day later than planned (not next working day)
13/12/10
Better communication regarding non collection due to recent bad weather. Others kept clients informed of disruption You didnt inform me once
13/12/10
The courier didnt turn up, complete hassle for us and the person who wanted the item gone. No refund as yet
13/12/10
No comment left by this customer.
13/12/10
Excellent service. You played your part in delivering Secret Santa gifts to a very appreciative Guinea Pig Rescue Centre. Thank you. xx
13/12/10
always collect the parcel on the day that they are booked to call.
13/12/10
All good thanks!
13/12/10
Excellent service until now. No reply about undelivered parcel from 1st December despite polite reminders. Still waiting.
13/12/10
Fantasticly fast collection and delivery and superb value. Thank you very much indeed.
13/12/10
sUPERB SERVICE AS ALWAYS THANKS!
13/12/10
I sent my parcel last tuesday and paid for next day delivery. That was 7 days ago and it still hasn't arrived. Pathetic.
13/12/10
Great service - very efficient and cheap as well
13/12/10
Constantly have to chase you to collect our parcels, some get damaged, some go missing! Some good weeks, some bad weeks.
13/12/10
Fabulous service. Recommended to friends and family. Miles better than Royal Mail AND you pick up from the door. FANTASTIC!
13/12/10
Issue hasn't been resolved!! Still nobody has arrived to collect my paid for packages ready to be collected already a week late!! Terrible!!
13/12/10
No comment left by this customer.
13/12/10
Collection and delivery with 24 hours - very good service.
13/12/10
Took over a week and a half to get parcel delivered and no mention of any refund or discount as a result
13/12/10
very quick .seamless operation
13/12/10
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