We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
City Link are always reliable - stick with them
11/12/10
Rhe parcel wasn't picked up,I tried phonong (4 times) and I also emailed your company,I won't be using you again!!
11/12/10
Very good service, thank you
11/12/10
No comment left by this customer.
11/12/10
iT HAS NOT BEEN PICKED UP.....IF I LOOK ON MY ACCOUNT YOU SAY IT WAS CANCELLED AT MY REQUEST....IT HAS NOT AND IS STILL AWAITING PICK UP.
11/12/10
Local City Link driver is superb! Always on time. Excellent tracking information. Recommended service!
11/12/10
I STILL have this package awaiting collection at my house. I demand a full refund and/or collection or Im going to trading standards
11/12/10
would be better if i could get a time slot 4 collection instead of waiting in all day!!!!!!!!!!!!
11/12/10
Parcel collected (for next day delivery) Wednesday not yet delivered on Saturday
11/12/10
All gone pear shaped. Normally OK but parcels not collected for three days. City-Link say Parcel Monkey is not a priority 3rd party customer
11/12/10
Every thing is great so far A+++
11/12/10
Shockingly bad!, will think twice about using you agai, lack of communication and no ability to give honest answers or to resolve problem!
11/12/10
Satisfactory
11/12/10
Very fast and efficient service *****
11/12/10
Excellent service as always, fast effective & efficent, even through adverse weather, thank you
11/12/10
Arrived 40 mins early for collection but fortunately we were in!
11/12/10
No comment left by this customer.
11/12/10
No comment left by this customer.
11/12/10
good service easy to follow instructions hassle free thanks
11/12/10
Please make the parcel tracking button much more obvious on the 'Dashboard'. It works very well, once you've found it!
11/12/10
Excellent service, very satisified
11/12/10
No comment left by this customer.
11/12/10
Pickup was very slow - due to adverse weather I assume. I will use you again though.
11/12/10
Parcel monkey excellent. However are still waiting for parcels to be delivered by City Link 2 weeks later, they are still in the system?
11/12/10
I thinl the weather was aginst you in getting delievery on time!
11/12/10
No comment left by this customer.
11/12/10
Very clear instructions. Very prompt collection. Delivered as specified. Brilliant!
10/12/10
No comment left by this customer.
10/12/10
Collected within time slot and left relevant paperwork...great thanks!
10/12/10
Continuous faultless service. 100% tracking info.
10/12/10
brilliant in all aspects 10 stars
10/12/10
Excellent cheap. efficient service. City Link who did the job were obliging too, pikcing up a basically unpacked item! Thanks all round!!!
10/12/10
No comment left by this customer.
10/12/10
Not having a customer sevice phone number is a problem. Sometimes it takes too long for a reply from you by email.
10/12/10
No response for 48 hours - what is there to feedback on that
10/12/10
First order was ok, but second time no one came to collect. Imposible to contact or to get any info on progress. Appalling service. Avoid!
10/12/10
No comment left by this customer.
10/12/10
No comment left by this customer.
10/12/10
Took over a week to collect. Poor communication & service. Had to keep chasing up to have goods collected.
10/12/10
TOTAL LACK OF COMMUNICATION RE' NON COLLECTION OF PARCEL DUE TO WEATHER AND RESCHEDULING COLLECTION
10/12/10
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