We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
First class service in every respect.
13/12/10
my parcels have not been collected and noone has contacted me about this & there is no one i can speak to about this coz there is no tel no
13/12/10
Website is showing the shipment was due for delivery on Friday 10th December. There's no explanation of what has happened to it now.
13/12/10
great service but would appreciate more specific collection and drop off times
13/12/10
NEVER CAME TO PICKUP
13/12/10
i am having big problems with this service in regards to city link... 2 missing parcels 6 missed collection days...
13/12/10
Can't think of any obvious improvements for the price you charge. I'm H A P P Y.
13/12/10
Parcel was ment to be collected 1 week ago and still nothing! Paid for next day delivery now still waiting for colection!!! Very poor.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
all good ,thanks
13/12/10
lack of communication regarding collections and deliverys. I realise somethings maybe delayed but this is terrible
13/12/10
Excellent service and good price. Nice, easy to use website. Thanks very much.
13/12/10
took my money with out picking up parcel very bad 2 deal with
13/12/10
poor efert this time. 3 days late picking this 1 up, nearly lost the sale.
13/12/10
Only quibble is I was told I needed to fill in a Pro Former for Eire but it was a waste of my time as it isn't required.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Courier never came to collect parcel on arranged day so had to drop off at depo
13/12/10
The items were placed for pick up same day and delivery next day but the items never reached destination until the day after
13/12/10
Items not collected/delivered on time, different item damaged, cant get a response via messages, our customers wanting refunds,i'm not happy
13/12/10
Parcelmonkey VG, City Link dreadful - their tracking info is always c. 24 hrs out of date - useless, which puts me off using Parcelmonkey
13/12/10
super service and cheap too thanks
13/12/10
great service will definately use again when I need to send a large parcel
13/12/10
No comment left by this customer.
13/12/10
Not happy - no one collected again...... no response to emails sent to parcel monkey and have no idea if parcel will be collected or not
13/12/10
where is it????????????
13/12/10
complete mix up by the courier after collecting 2 days later than arranged.had to book another collection from my own pocket to correct. bad
13/12/10
Absolutely first rate. Collected and delivered with 18 hours!!!! Well pleased.
13/12/10
Excellent service - great price!
13/12/10
dont collect, goods arrive damaged, couriers seam unable to cope during busy periods
13/12/10
very friendly efficient service - thank you
13/12/10
very efficient service A*
13/12/10
great thanks!!
13/12/10
Collected and delivered on time although courier came twice to collect!
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Still not received 5 days since Courier collected. Item is still yet to be scanned at delivery depot v poor for Express next day service.
13/12/10
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