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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,013 reviews.
Today is day 12 and my parcel has not been delivered to addressee Repeated contacts with you in this regard have not reached fruition
12/04/24 by N Bakhsh
Smooth booking as always. Quick delivery without issues. Thanks ????
11/04/24 by Mr Mac
Parcel Monkey have always provided me with a reliable carrier service and choice of carriers to meet the need, small parcel or large parcel, heavy or light. Overall cost is always within reason depending on type weight and content.
11/04/24 by Mr Michael Totten
I paid for a 3 day parcel delivery to a country in EU with ParcelForce. A week later the parcel still hasnt left the UK. Im not sure if I was mis-sold a service or ParcelForce are super inefficient or maybe something else...
11/04/24 by Lukasz
Swift delivery, easy to track.
Website wouldnt let us take it to the local collection point. Had to wait for home collection
11/04/24 by Steve Mulcock
Avoid using this company! I sent a high value parcel booked through Parcel Monkey with UPS Access, fully insured, which has been lost. Unbelievable in itself. However I have made a claim and it is now three weeks down the line and I have heard nothing back from Parcel Monkey except a couple of emails saying they are looking into it. Meanwhile I am out of pocket to hundreds of pounds! I have sent all the relevant information and I am extremely frustrated by the lack of customer service. All correspondence is done through email so they can hide from their customers. Do not use this service! If I could give zero stars I would.
11/04/24 by Sally Allison
Great from start to finish, easy online address labels and drop off. Great tracking information too, I would definitely use again, thank you.
11/04/24 by Ann
Great Pick up and Service
11/04/24 by Customer
The site provided options for mailing in order for us to choose the easiest route for us to send the goods.
11/04/24 by Catherine
Hi, I thought your service from beginning to end was brilliant. Parcel was tracked on a 48hr delivery, picked up from the. Post office on time where the tracking began. I saw the parcel was delivered at 0820 two days later but no one at its destination to receive it. Following that, you didn’t stop at that you made a second delivery in the day where upon, someone was there to collect the parcel. Great service all round. Thank you for a very professional service.
11/04/24 by Barrie Lee
Parcel still waiting to be collected 3 days later!
11/04/24 by Hannah lane
Great service
10/04/24 by Customer
Easy to choose the right courier from the list, very quick and straightforward
10/04/24 by - RT Decorators
It was suggested to me by a customer that I could look at using Parcel Monkey. This is the second time I have used them and I know now how things work and what to do. Not sure this parcel was delivered the next day but it was delivered quickly, within two days. Will use again.
10/04/24 by Annika Hobbs
What can I say
But great.fantastic great delivery Scottish Highlands ???????????????????????????? to Vancouver ???????? in six days door to door excellent would recommend you to anyone who asks !!????????????
10/04/24 by John and Marilyn Grayson
Arrived but two days late
10/04/24 by Customer
Good website to choose parcel options in your area .
10/04/24 by Parcel Monkey
You sent me a photo of proof of delivery which was not the parcel i sent. I have now been trying to contact you for a week to see where my £300 pressure washer is
10/04/24 by Mr Jones
Great as always - website easy to use, lots of courier options to choose from and the whole procedure smooth and easy.
10/04/24 by Mrs Bletsis
great price - easy to use website
10/04/24 by TFS Plumbing & Heating
I run a small mail order business and have been using Parcel Monkey for a few years now. I tend to stick with the Parcel Force options for UK deliveries and recently have been using UPS for overseas and find both services have been excellent. This is not to say the other services may not be good. I just prefer to stick with those that I have used before. No complaints from me. Keep up the good work!
10/04/24 by Marilyn
Online booking system easy.
I use it mainly for sending abroad. All custom forms and labels are complete and only need to be printed.
We select Parcel Force as it is a very competitive rate and makes it through French customs in about 2 working days.
The only annoyance is there is no indication of collection time and this varies to any part of the day.
10/04/24 by Mr N C Fairs
Great service, used them for years. Always best prices.
10/04/24 by Andrew Clark-MacLean
Promp pick up as promised
10/04/24 by Stephen Bowden
Super service at great price. Will definite use again.
10/04/24 by Trish
Charged a surcharge that was. Not valid putting a additional 60kg added to a 30kg parcel with no proof.
10/04/24 by Customer
Nice and easy to use this site, you are able to track your parcel at all its stages from pick up to delivery.
09/04/24 by J.Horne
Parcel not delivered with ups courier
09/04/24 by william thomas
Sent a parcel using parcel monkey - selected Evri. Despite me double checking size and weight - they claimed it was over and charged me an additional £1.80. Money was simply taken from my bank. Seems to be no way to prove it was within the limits - I had actually put it in as larger and heavier than it was - both rounded up. No response back from Parcel Monkey. Fuming.
09/04/24 by Linda Walker
Parcel arrived on time and undamaged
09/04/24 by Customer
Efficient pickup and delivery
09/04/24 by Customer
Easy to use.
09/04/24 by Deborah
I used UPS so i could get my shipment delivered in a day or two, I dropped off my parcel on 28th Mar 2024, but it only got delivered on 5th April 2024, which meant it took 9 days, I could have used the postal service and had it delivered in 4 days, i decided to pay the extra and have delivered in a day or two. I was disappointed because the person receiving it was waiting, and i only found out when i was on holiday, which meant i had to spend time trying to figure out where the parcel was.
09/04/24 by Mrs Karen Burns
Simple process. Good price. AMAZINGLY fast delivery.
UK to Australia in less than 5 days - including the weekend.
09/04/24 by Simon
Great idea, cheaper than Post Office, fine to use if a bit confusing at first.
09/04/24 by Alison
After a bad experience with UPS, who were/are subcontracted with Amazon Parcel Monkey delivered a service which was straight forward. Nothing to fault Parcel Monkey for, they did a job UPS shud have did in the first place.
09/04/24 by Riaz Mukadam
Efficient service
09/04/24 by Mr Berman
Bar codes on labels made posting very straightforward. And tracking was very helpful especially with a picture on delivery.
09/04/24 by Customer
Excellent service 5 star rating
09/04/24 by Mr Alex Faller
Way service yet! I’m not sure what has changed but something has! Thank you it was seamless and simple!
09/04/24 by Gwendy Cashin
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