We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,190 reviews.
Easy to use, great service
10/03/25 by Customer
I thought of using Parcel Post but the online customs form was ridiculously badly designed such that it was impossibly to accurately fill in. Parcel Posts form was very clear and useful and the parcel arrived quickly.
10/03/25 by Anna
Arrived on time and was very pleasant.
10/03/25 by Carol Cooper
Delivered promptly. Cake fir money.
I dont have printer facilities so printing my own labels was a hassle but sorted eventually thanks to friends.
10/03/25 by Gordon Burton
My parcels were collected late and delivered late. One still has not arrived. Ive not been contacted and told why...nothing
10/03/25 by Jullee Morgan
All went smooth!
The parcel was left securely at the reception. Thanks.
09/03/25 by Yas
Easy from booking on line, we dropped package off and delivered on time. Great service all round
09/03/25 by New user
Found the right carrier with th best options.
09/03/25 by Richard Gray
Parcel was delivered on time
09/03/25 by AAAA
Efficient and easy to use
09/03/25 by Customer
From initial enquiry to get a quote for posting, it was straight forward to input onto the on-line form the weight and size and then taken to options of delivery service available. Then tracking was straight forward and updated regularly. Very well price options.
09/03/25 by tim goldberg
Booked a £150 shipment through Parcel Monkey, dropped it off at a UPS collection point, and the package has now vanished. Parcel Monkey refuses to take any ownership whatsoever—no help, no resolution, just a dead-end. Their £50 claim limit is meaningless when they won’t even process a claim. I’m 100% out of pocket because of their service. If your package goes missing, expect zero support. Use a more reliable service! ❌????
09/03/25 by Adam Wasilewski
I dont do trustpilot sorry
09/03/25 by polski
Everything very easy to do , booked paid and delivered two days later
08/03/25 by Aj Donaghey
Its a parcel service what can I say they picked up parcel . They delivered parcel and we all lived happily ever after. The End.
08/03/25 by phillip williams
fast and easy to compare the postage fees.
08/03/25 by SY
Brilliant, super service--easy to sort on line, easy drop off and quick delivery
08/03/25 by Customer
I expected ‘next day’ or the day after next day delivery, as it was urgent and the parcel arrived in 5 days….
08/03/25 by Sarah
Doing a great job!
08/03/25 by MRS T K RIDDLES
Good value rates and speedy delivery for a large box.
07/03/25 by Julie Gofton
Excellent fast and reasonably priced.
07/03/25 by AurjanSingh
i sent a Collection Code on original booking which the Courier did not have so he was unable to collect the package until a day later so that was disappointing as it is the first time I have used PM.
07/03/25 by KEITH
good internet site easy to book good collection as promised
07/03/25 by customer
Easy facility to use, parcel was delivered very quickly to our daughter.
I would recommend Parcel Monkey.
07/03/25 by Peter Davidson
The process is fine until something goes wrong. Evri acknowledge they have my parcel of shoes but cant find it, because I booked through Parcel Monkey, Evri cannot help any further. Parcel Monkey are not prepared to help because the package is stated to contain sweets and not shoes, sweets are on the not allowed list. On investigation it seems the package contents were copied from a previous parcel but Parcel Monkey have taken the error as an excuse to not refund. Why anyone would send sweets to a Sports Shoe company is open to imagination, for Parcel Monkey its a very simple way to keep your customers money! Very Poor customer service.
07/03/25 by Andy Clark
You did fine. Yodel sent my package and the recipient said the box arrived it rough shape.
06/03/25 by Customer
Booking with Parcel Monkey was great and straight forward.... However DHL have not delivered to the parcel and it is now 3 days late. So the 3 days it was promised to be delivered in has not happened. I thought it was too good to be true!
06/03/25 by Customer
Sadly the package arrive late and missed the birthday
06/03/25 by David Lineker
great service and an unbelievable price
06/03/25 by Stephen T Yorkshire
It said it was one of the cheaper ones but with a mess up with the QR codes two days later I could have got it cheaper the post office but otherwise they went well.
06/03/25 by Howard Rose
Excellent service speedy delivery. Highly recommended courier.
06/03/25 by Sue Gregory
Easy to use, good to get prices for comparison.
06/03/25 by K Dagnall
Delivered on time, easy to use web site and tracking
06/03/25 by Martin Roeleveld
Great driver and service
06/03/25 by Susan Kaye
Might as well spend abit more and go direct
06/03/25 by Customer
Easy to use. Worked without issues.
06/03/25 by Rob Starkey
the man was polite and good at his job nothing was to much for him so i would definitely use them again.
06/03/25 by christine n shipp
Good service easy to use booked large boxes they were picked up next day delivered to Scotland within 2 days by post office
06/03/25 by Pat Kilcommons
The worst experience. I have sent a used SIM card to Brazil. EVRI never replied to any messages I sent. The package got stuck asking for the TIN number of the receiver. I only find out because I was tracking. We both never received any notifications either from EVRI or Parcel Monkey. The package now is returning and no one still didn’t reply to any messages or emails.
05/03/25 by joao
Parcel was delivered on time
05/03/25 by Steve
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