We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,190 reviews.
I posted an important original document through DPD by comparing on ParcelMonkey. Unfortunately it was lost. I have to go through a series of work to redo everything and upset the receiver. I cant deal with the courier directly but through ParcelMonkey. I understand that it is not ParcelMonkeys fault of losing it but this experience is really not the best. And I need extra time waiting for ParcelMonkey to pass everything (photo, description etc) to the courier trying to dig it out (which finally failed), and to process the compensation and refund (which is still pending). Im afraid I have to stay away and use other methods in future to post such an important document.
29/03/25 by SY
Our Response: Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear about the service you have received when using our service.
Your comments have been passed over to one of our team members to contact you shortly to discuss the issues received.
Alternatively, if you would like to discuss this further you are welcome to contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
One stop shop to review best value in prices for parcel delivery
29/03/25 by Mr Smith
This company are stealing money from people,I sent a parcel, paid for it. 10kg under the limit, way smaller box than maximum measurements and yet week/10 days later they just charge my card another £6,99 Stay away and never put your card details on this joke website. It’s only £6.99 but it’s the fact that they just take the money and they send you an email saying you were undercharged, absolute joke.
29/03/25 by Moe
Easy to use great serrvicee
28/03/25 by Janet Hughes
Very fast and on time
28/03/25 by Mr Christopher Hudson
Easy process, from booking, Tracking, to delivery on time. Will use again
28/03/25 by Mrs. Renate Hatton
my parcel delivered but they failed to inform mr but satisfied with the srvive
28/03/25 by Andrew
First problem: The 48hr delivery took more than 2 weeks to deliver. This was because the courier did not pick up from their collection point for 13 days after the parcel was deposited there. Second problem: Parcel Monkey point blank refuse to take any repsonsibility for refunding or contacting the courier. The courier wont deal direct with me becuase I bought via Parcel Monkey. Big mess up and complete failure to take any repsonsibility. Will not be using again - direct to courier every time now. At least there will then be a direct line of accountability for customer service.
28/03/25 by John Lipp
I have been using this company for years
28/03/25 by Maurice Stewart
Item not delivered yet. Said delivery 2-4 days. Posted on 21/3, still not arrived.
28/03/25 by Anon
Atrocious my parcel was never collected!! Tracking was incorrect - spent two days try My ringer hold of these people and Evri all to no avail! Will never use again
28/03/25 by Lesley Lennox
Clear, easy to follow costed choices for sending a parcel using different carriers. Simple to print address label with clear instructions on following steps.
28/03/25 by Mr M Connop
Order form a little ponderous in places. Documentation, collection and delivery excellent
28/03/25 by E. Smith
Pick-up was as arranged with UPS and delivery was prompt. After three failed attempts with Evri, Parcel Monkey solved my problem. Thank you.
28/03/25 by MR Gerard J Seenan
Packages arrived quickly with no issues
27/03/25 by S M
I have checked for delivery an hour ago and still not delivered it will be 7 days tommorrow and I am getting a bot worried because if not delivered by April 3rd they will not accept return
27/03/25 by Andrew
Easy to organize a delivery and a good choice of couriers
27/03/25 by Karl Pettit
Simple, reasonably priced & next day delivery. So much simpler to book than others
27/03/25 by Archie
What do you do when you carefully package a fragile item, write fragile all over the box only for the courier DPD in this case to throw it about in transit. I did everything right, well packaged, insured the item, a vintage lamp but it arrived seriously damaged. Parcel Monkey refused my claim because apparently its ceramic and they dont insure that. Its not its made from chalkware, chalk. There is no appeal nothing. Dont use Parcel Monkey and definitely not DPD.
27/03/25 by Customer
UPS were right on time again. Friendly, helpful, considerate and careful with a large fragile parcel. Life just got so much easier using this company and your own website. Many thanks!
27/03/25 by JOHN WOOD
Great parcel company
easy to book, cheap prices
what more do you want
27/03/25 by Customer
Cheap price compared with going direct through parcel force and easy to use
27/03/25 by seaslug
Excellent service and delivery
27/03/25 by Customer
I sent the parcel using parcelforce Express 48 paying extra for that service on Wednesday the 19th March, but it was not delivered until Monday the 24th March. That is pretty poor service
26/03/25 by Day, Arthur
Quick and easy arranged
26/03/25 by Chris Murray
Poor. Booked a parcel in spent time completing all customs descriptions etc no label appeared at the end of it. I was then told when I queried the whereabouts that the courier couldn’t offer me this service and had to have a refund. So this company sells something it can’t offer even though you fill out all the required info they ask you for?! Asked for them to honour the price and change to a different courier but they couldn’t do that. Took my money elsewhere and won’t be using these again !
26/03/25 by Donna
The driver did not delivery the parcel, he apparently made 2 attempts, In the end we had to send someone to collect it as he couldnt locate the site. when i called up customer services his pin he dropped was at the wrong end of the road. the delay cost me a days work on site of £550.00 will not use the parcel force part of parcel monkey again!
26/03/25 by Customer
I registered and ordered the parcel, which was a toilet. When it was delivered the toilet was broken. When I asked for help I was informed that toilets should not be returned via the courier and it was on the list of items not to be sent: 1. The list of excluded items is not clearly available 2. Parcel Monkey was recommended by Victorian Plumb for returns, given they sell sanitaryware surprising that they recommend a supplier who excludes their products. I will not be using again
26/03/25 by David
THE ABSOLUTE WORST SERIVCE - AVIOD!!! 1 Parcel not collected & now lost & 1 Parcel sorted to the incorrect depot & delay. Paid extra fort 24 hr & 48 hr express delivery & both parcels have been in transit (or lost) for the past 5 days! Parcel Monkey JUST IGNORE ALL messages sent & never get back! Disgusting service
26/03/25 by J-bird
From getting parcel booked in to dropping off at local post office all went really well. Parcel delivered in Australia in less than a week. Have used Parcel Monkey UK numerous times and will continue.
Thanks for a great service
26/03/25 by Frank
Delivered on time
Competitive price
26/03/25 by Keen gardener
I am amazed and delighted! Parcel was collected from my house and delivered to Sweden 6 days later!
26/03/25 by Mrs Neal
Easy service to use. Fast and reliable delivery.
25/03/25 by Stephen Coomber
Excellent collection service, on time and very reasonably priced too. Id definitely use them again. Thank you.
25/03/25 by Mrs Michelle Belle
Its always a pleasure using Parcel Monkey. Their website is easy to navigate and prices are very competitive.
25/03/25 by Angela Palmer
Easy cost effective and very quick will use again !!
25/03/25 by Denize Moss
Good value delivery from a local pickup point. Arrived safely at the destination.
25/03/25 by Peter
Its great to be able to see a comparison of parcel delivery costs. Especially if you have a very large oversized parcel. And the prices always seem to be cheaper that on the Couriers own websites. Ordering is very easy too.
25/03/25 by Lilian Woodward
Pick up from property was very good and within the time given. Delivery to where it was to be delivered was excellent. No concerns.
25/03/25 by Customer
All worked as it should
25/03/25 by Ian Yarker
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