We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,590 reviews.
Really thrilled with the service provided by UPS. Thank you for identifying them as the best courier for sending my package to USA
10/11/24 by Pat Sever
A superb service.. easy to use and offer a wider range of delivery for items generally refused by other courier services.
10/11/24 by barry yacomini
I really cant fault the service at all. Great price and so easy. Will use it again.
09/11/24 by Andrew
Delivered item timely
09/11/24 by Mr. William Middleton
It helped us to send a heavy parcel. We thought it would take 3 working days to arrive at the destination, but the delivery was made the following day. Thank you.
09/11/24 by John
Does what is says on the tin
09/11/24 by Customer
Very poor, missed 2 collection days and then claimed this was not "breach of contract" and would not discuss compensation. Will not use again.
09/11/24 by KEITH KENNY
Exultant service
09/11/24 by yukb
A service EASY to use
09/11/24 by Ian Wotherspoon McConnell
A truly exceptional experience, highly recommended.
09/11/24 by Customer
This might not be your fault, so it is hard to know how many stars to give. Everything was fine until the gift I was sending, cost the person it was being delivered to. I filled in the forms to making sure there would be no custom charge for the recipient. Very frustrated that someone has to pay to receive a gift.
08/11/24 by Michelle
I got very reasonable quotes to deliver a rug to Switzerland. It was picked up on time and delivered in just over a week, so Im very happy with Parcel Monkey and Ill definitely use them again.
08/11/24 by Colin Matheson
Lost part of the return
08/11/24 by Customer
Awful service. After paying for insurance on my shipment they flat out refuse to honour the contract. I would give them 0 stars if I could. What a scam
08/11/24 by Alberto Santos Bellido
Delivered an expensive item broken, ups was the carrier. This is where the problems start. No phone number to contact just a complaints portal where you left to rot. Often its only when things go wrong that the good and bad companies are found out
08/11/24 by Russ T Hole
Awful service. Fail to deliver.
08/11/24 by James
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Collection was prompt, professional an courteous
08/11/24 by MICHAEL PLIMMER
Excellent service
08/11/24 by Kath wise
Great price. Parcel arrived on time.
07/11/24 by Customer
Prompt delivery & parcel arrived in firct class condition
07/11/24 by NEWTON
Collected on time and delivered as arranged
07/11/24 by Dave Godfrey
Package arrived with outside cover ripped, fortunately no damage done to contents.
07/11/24 by Ken T
My heavy crate of equipment was picked up and delivered, which was great, and I have no complaints about that, but the crate itself was utterly battered by the time it arrived, the handles were smashed off and gone, one wheel was off and there were two huge holes. We had to chuck the crate, but amazingly nothing inside was broken.
07/11/24 by Lucy Hawkes
Have used Parcel Monkey UK twice and both time I was able to find the best carrier at best price possible for my needs and the process was easy and smooth.
07/11/24 by E.
Dont use this courier service ups piggy back off them both are as bad as each other. Always find a way not pay out on compensation for damaged goods not packed correctly if this was the case it wouldnt have left the factory just to point out oven was still in its original packaging!! Then charge me for being over weight which wasnt the case ups worker said in there warehouse when I pick up the oven it wasnt 60kg single 600mm x595mm oven at most are 40kg so all have been warned!!
07/11/24 by martin hoey
Delivered promptly and in good order. Thank you.
07/11/24 by Brian Oldford
Excellent service cheap and a day early on the delivery
07/11/24 by Mandy
The whole process was user friendly. Parcel arrived is good time and without issue. Im one happy customer!
07/11/24 by Funkface
Great job. I’ll be back
07/11/24 by IvanJackson
disgusting charge £72 to send 3 fishing rods from Somerset to Crewe. how is that justified
07/11/24 by Mr stephen quinn
Parcel arrived in just 4 days ????????
07/11/24 by Nik
Great service user friendly
06/11/24 by Viking Customer
Delivered promptly and great price for service
06/11/24 by Matthew
My parcel arrived safely and in good condition. Photograph proving its successful delivery was provided.
06/11/24 by Customer
Was not picked up the day we dropped it off but got there eventually.
06/11/24 by Mrs Glenys Thorne
Really simple to use, purchased online, dropped off at the correct local locker and had detailed tracking details throughout.
06/11/24 by Em
My parcel has not been picked up yet, we have already paid for this, I cannot get hold of anyone to try and get this picked up. can someone call me on 03302234350 please.
06/11/24 by Amanda Rees
I am happy for the correction service but not happy to see that my parcel hasnt yet reached to its destination.
Already the time limit what was mentioned to me is over and now overdue is going on.
06/11/24 by Sona
Easy to use service
06/11/24 by Joanne Young
Fast and easy service to use
05/11/24 by Stephanie Stott
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
