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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,015 reviews.
Chap came to collect.
30/04/24 by Customer
Easy app to use. Very clear and concise
Cheap postage and quick service
Would definately recommend
30/04/24 by Tracey Salton
The parshal was not delivered. and parshal monkey have yet to tell us it not delivered. The person who was to receive the parshal was not happy either. We will have to re send with a different courier
30/04/24 by Customer
Excellent service
29/04/24 by Hugh
Sending a package to Netherlands and it’s been nearly 3 weeks? From the uk? I could put it on the back of a donkey and it would’ve been there a week ago
29/04/24 by Customer
Seamless experience, super easy and waaaaaaay cheaper than using normal parcel delivery for large packages like mine, literally a quarter of the price
29/04/24 by Luke Moseley
My account has been on hold for more than a week over a £2.20 fee which I paid immediately. No one is responding to emails and cannot use the service any more.
29/04/24 by Paola Canino
Just as it should be, Perfect
29/04/24 by Mark
Great service, 2 days Devon, UK to Atlanta, GA. Great price.
29/04/24 by Philip
when it goes wrong with these guys it goes wrong. we use them often but are now going to use one of the other sites for shipping. basically a parcel was shipped to holland , no calling card was left so customer didnt know anything. it was then returned, then when we ask for a refund we are told the shipment was used up and they cant as the parcel was there waiting to be picked up and nothing was picked up. apparently its just to us to monitor tracking. the fact that no card was left doesnt matter.. i would use a different company to anyone wanting to ship
29/04/24 by Elite Trader
Paid for a 24 hour service, took 48 hours to deliver. Got fined £75 for being in breach of contract with the customer we were delivering to.
29/04/24 by Daniel Ashton - Just don't sen
The person never picked up the package and despite paying for the collection service never rolled up. Ended up having to drive item to the post office ourselves.
29/04/24 by Chapman
Sent a parcel with them but it was "held". i checked daily on the parcel but PM just told me "it was with DPD". Suddenly parcel monkey message after 2 weeks to give me the reason and they told me i had until the 16th to give them a response for DPD - they told me this on the 16th. Parcel was returned to me and no mention of a refund from PM. I have messaged them, explained everything and now they just dont respond. Absolutely shocking service.
29/04/24 by Aaron
Quick delivery, 5*
29/04/24 by CustomerAnn
Booking and Collection went well. Unfortunately the two cast iron gratings being sent for repair suffered damage in transit. Not the end of the world as they are being repaired.
29/04/24 by John Manterfield
My parcel wasn’t collected, the carrier came and said it weighed more than l stated. I told him l used the scale l had at home, he said then the scale must be wrong and if l could take somethings out he would be back the next day to pick it up. He never came back.
29/04/24 by Customer
Simple, easy , good
28/04/24 by Customer
Really easy to use
28/04/24 by Fran
Booked with ease, dropped at local shop, item returned, refund issued ????
28/04/24 by Pam Comerford
On the app it said that it should take me only 5 days to receive my parcel, its been 7bdays already stuck in UK
28/04/24 by Customer
Easy to use, reliable and options to get a cheaper price ????????
28/04/24 by Mark Wooler
Its so easy to use and very reasonable. I just wish I didnt have to pay fees in the other country Im sending yo especially as theyre just gifts.
27/04/24 by Helen Brough
Easy process good price
27/04/24 by Mr Terry Atkins
Website is easy to use, fast delivery and very reliable. Just what we want for a delivery to our daughter in Australia. Definitely use again
27/04/24 by Neil
Easy to use website
27/04/24 by Lynn Lees
Overall I had a good experience for the competitive price, and the parcel arrived quickly to my customer ,
So I am very happy
27/04/24 by Emma Smith (Lonsdale)
It all went very well so thank you.
27/04/24 by Dawn Walsh
Super quick collection and didnt have to wait around the whole day. The carrier was very polite and helpful.
26/04/24 by Customer
package was 3 weeks late
26/04/24 by Sonia Westburnham
App very easy to use, provides a large selection of postal services.
Choose collection day , with delivery very prompt.
26/04/24 by david lilley
Okay. the parcel was of an unusual size, quite restricted with who would take it. The service was quite expensive.
An over abundance of info received from the carrier DHL. The impression was a home delivery wasnt an option so I chose a collection from a convenient pick up point. Again the DHL site was very confusing when it came to the actual delivery. In point of fact I could of have it delivered to my home, but this appeared not to be an option. Overall I would use the service again where no other option is available.
26/04/24 by michael
Useless! Can’t speak to a person on the phone. Turns out they don’t deliver to a PO Box either (should be mentioned!) so it’s come back and you have to pay again to get it back?!
26/04/24 by Lucilia Holder
Great app, easy and cost effective way of finding the best postage/shipping option
26/04/24 by Customer
Easy to book and not had a problem, always use them
26/04/24 by Customer
Excellent service. Arranged collection and they picked it up within 24 hours. It was then delivered safely in the next 24 hours. Really easy to arrange the service. Will definitely use again
26/04/24 by customer
First of all I was charged twice without my consent. I was returning the parcel I bought in its original packaging which indicated its weight on the box and those are the same details I entered when I was asked about its weight. I paid for the service and after few days I get charged 3 times of the original price.They used my credit card without my consent and after reading other peoples reviews I knew its a scam. They deceive people by giving wrong information when purchasing their service and after they scam you. So wrong
25/04/24 by pros mubiru prossymubiru
Very easy to use and found the best price thank you.
25/04/24 by M.M.Y
Parcel never collected. They rebooked 4 times and still didnt collect! A week and a half later Ive just cancelled and ordered with another provider. Very poor!
25/04/24 by Michelle Daniel
Parcel despatched on 19th April, 25th of April and the parcel has still not been delivered. This is an Amazon return, I cannot get my refund until the parcel is acknowledged by Amazon. The tracking says the parcel is in Nottingham DPD depot! It’s been there for days.
25/04/24 by Spikey
Prompt delyfriendly and courteous driver
25/04/24 by Gaynor Hollington
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