We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,590 reviews.
The site is very clear to navigate and the required service is very easy to use. I booked a delivery for next day before 12pm and it arrived on time. Inpaid extra to get a refund had they not delivered as agreed but I did not need it.
Three reasons for giving 4 instead of 5 stars:
1) I did not get any notification on the day to tell me whether what I posted was still on schedule and I don’t know if the person on the receiving end was notified either. They had enail and phone number that would have allowed that.
2) The option to enter the size of the parcel you’re sending allows you to enter numbers without showing you the units. So you don’t know whether they’re calculating based on cm or mm or inch!
The size I entered was as I measured it in cm. But I stayed guessing after paying for the label whether they’ll reject it at drop off because it was not the right size, etc…
3) when you print label from the website it does not leave much space from the top & left side. So if you’re using self-adhesive labels it prints part of the label on the edge that you don’t use. They don’t allow for the cut.
I wasted a 4x4 label sheet before deciding to take a screenshot of the printable label and paste it on a word document to adjust it and print correctly.
If these issues are fixed they’ll earn a well deserved fifth star
16/11/24 by BA
Parcel was not picked up from drop off point for nearly a week. Which was unlike the service we are use to from you guys, hopefully the customer is understanding but this type of service can have a big impact on our business .
16/11/24 by SHAKEITWELL BRAVOJUICE
Professional and fast, thank you.
16/11/24 by Liane Anna Ong
I booked and paid for a collection on Monday 11th November 2024. It is now 9:30pm on Friday 15th November and my parcel still hasnt been collected. I called today, after it was re-scheduled on Wednesday 13th, and I was assured it would be collected today. I need this to be collected ASAP or I am going to miss my returns window.
15/11/24 by Cari - Carole Lesley
Parcel still not received... Now supposed to be coming on Monday Which will be 7 days not 48hrs and parcelforce service terrible. Could only sort out, after going to post office and getting a tel No, where I could actually talk to someone. Automated telephone service did not support my situation.
15/11/24 by customer
May not always arrive on time and then just hide behind terms and conditons
15/11/24 by Mr D Cooper
Simple comparison and purchasing process.
15/11/24 by Steve
Simple to make an order, this has improved big time over the past year. got all 7 of my large heavy boxes collected and delivered on time.
15/11/24 by Thurstan
Smooth and easy service. Will definitely use again.
15/11/24 by Miss Francis
Additional charges on the basis I under declared the weight . Which wasn’t correct even their paperwork to support the charge said ‘declared weight 12Kg , actual 12Kg’
15/11/24 by Customer
Beware, if your parcel goes missing the carrier redirects you to Parcel Monkey, who refuse compensation as item (plant) is on their extensive prohibited list. Contents were accurately entered during booking and I was never told plants were prohibited. I have spent hours on phone to UPS (Useless Parcel Service) who finally tracked item after 3 weeks and their idea of returning to sender is not the senders name on the label, but to Parcel Monkey and if you would like to have your missing parcel returned they charge an admin fee (£8) plus postage again! Great scam for rewarding incompetent companies. I will stick with Royal Mail from now on
15/11/24 by Sarah Pinnell
Easy to find a co. that suited my needs and pocket. Parcel delivered safely.
15/11/24 by veronica haldane
Perfect
Mrs slicker
15/11/24 by Customer
Great tracking all the way to Canada.
15/11/24 by Vanessa Inch
scam, do not trust it
15/11/24 by Customer
I paid for Fedex next day. I then drove to a drop off point and attempted drop off. They bizarrely didnt tell me that was not possible, costing me fuel and time. It also meant the parcel would not get there the next day. I then dropped it off the following day after having to waste my time badgering Parcel Monkey, where they eventually gave me an alternative barcode. This should have been delivered the next day. It wasnt. Not only have I paid for a service I havent received, Ive wasted a considerable amount of time and money running around trying to get it sent. Dont waste your time or money, my advice would be to use their service to find out whats cheapest then go direct, cutting out the part that might end up biting you.
15/11/24 by Alex Coles
Charged me an extra £19 two weeks later with phony accusations of weight and dimensions were incorrect! Ive been sending items through the post for 2 decades. I thought parcel monkey was great but turns out they ate lying thieves????
15/11/24 by Customer
Booked a collection for Parcel Force, Package was returned as a prohibited item. Wasn’t prohibited was just wrapped (very well) in black shrink wrap. Have sent loads of parcels in the past like this through various couriers with no issues. Tried to claim refund on parcel force website but wouldn’t accept claim due it being booked through parcel monkey. Looks for contact number to speak to someone as per all companies now don’t want have phone number to speak to a human being. Pointless waste of time - recommendation only book direct through the courier don’t use a third party.
15/11/24 by Nathan Paxton
Easy to use.
The website with many carriers to choose.
The payment.
The label print.
15/11/24 by Mike B
The app was easy to use and found me a good price for sending a package from the UK to the US.
Labels printed easily so all I had to do was pack it up and drop it off at the post office.
Package was delivered in a week. Not bad at all.
Would recommend.
14/11/24 by Gary Healy
First and last time using this service! I recently used this service to send a parcel, carefully entering the correct weight and measurements before paying the quoted price. However, I was shocked to be charged an additional £52 afterward the item was delivered ! I double-checked my details, and everything was accurate on my end. Despite this, I still got hit with an unexpected extra charge. Customer service has yet to provide a clear answer, leaving me frustrated and disappointed. This was my first time using this service, and based on this experience, it will certainly be my last. I cant recommend them due to these hidden charges and lack of transparency.
14/11/24 by Cooper
The website is easy to navigate and the forms are easy to complete. My parcel was picked up on a Monday and delivered to the destination in Australia the following Monday. Good value too.
14/11/24 by Janice Taylor
Really good. Wasnt sure quite how I got here, but everything went like clockwork from ordering collection to delivery to end user. Pretty impressed considering this county is pretty hopeless at everything else...
14/11/24 by Edward
not been delivered 4 times
14/11/24 by The Onestopplastics Shop Ltd
Did not deliver on Saturday as arranged and did not inform us.
14/11/24 by JS
If you dont mind endless frustration trying to complete the booking forms, then not receiving the paperwork & having to contact customer services each time. Then finally your parcel not arriving within the promised time frame then go ahead & use them. Do not use for anything urgent. Lots of patience needed.
14/11/24 by emma buchanan
Ebay collection and delivery worked brilliantly for a very competitive price.
14/11/24 by Alistair Duff
Parcel collected as promised and delivered 1 day later. Excellent price.
14/11/24 by Niamh
Great service, international parcel no problems
13/11/24 by Susie B - Cambridge
The cost was competitive. Parcel force came on the day promised. I paid for delivery within 24 hours and my customer received the parcel within this time.
13/11/24 by Susan Taylor
Easy to use website
13/11/24 by HUDA NAAZ
Easy to use, cheaper than expected and super quick!
13/11/24 by Alexandra Johnson
Fabulous.
The right (best) price and the promise of 5-8 days was the deal
Parcel was collected (uk) at 1523 on Thursday and delivered (Australia)
Tuesday 1330
Great service
Great price
13/11/24 by marion rhodes
Parcels were due to be collected on Thu 7th Nov but were not lifted until mid-morning on the 8th. There was virtually no tracking info online, certainly not naming/timing any of the intermediate depots. Yesterday, 12th they showed as being in the delivery office and today they are shown as delivered. (But I do not yet have confirmation from the recipient.) So from placing the order on the 6th, they have taken five working days, not the 48 hours I paid for.
13/11/24 by Mike J
Just be very careful. I knew the dimensions of the box as it was printed on the box! I also knew the weight. But have just been charged an extra £3 including 50p for admin. Up until now I would have recommended them but totally annoyed now that they wait nearly 2 weeks for adding this cost with a feeble excuse which I could prove was a load of rubbish.
13/11/24 by Valerie Pearson
I got very reasonable quotes to deliver
13/11/24 by Customer
Came to collect when promised
13/11/24 by Carol Cooper
Fedex dekivered parcel on time. Good service
13/11/24 by RAJA NAEEM
Fast and easy
13/11/24 by SeekerUK
Easy to negotiate website and book a parcel in for collection
13/11/24 by Brian Dean
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