We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,190 reviews.
Collected and delivered on day stated
05/04/25 by PATRICIA QUINN
Parcel was returned. I have already made comment on my account on Friday but have not had response. I was sending a 7 kg metal car part to USA. I was returned by courier saying part could not be security scanned for air shipment as it was dense. They say refund should be through you at ParcelMonkey. I had described part as auto differential in the description which is exactly what it is. I still need a delivery solution for the part can you help with this? in addition to refund on the Parcelforce shipment.
05/04/25 by Gordon Fogarty
First time using Parcel Monkey. Late delivery to customers
05/04/25 by M Mac
Ordered a service with EVRI with a delivery promising a 2-3 day max delivery. Took over a week and my Mother’s Day present did not arrive in time. Disgraceful. No refund given.
05/04/25 by Chris Brewin
Seamless process and package collected and delivered on time.
05/04/25 by AM
Terrible, service. Please check how parcels were left. Content was broken and outer were covered in mud
04/04/25 by Rose Verdum-Ashton
Collection of the package was arranged for Monday but noone came - we waited in all day. I rearranged collction and it was finally picked up later in the week
04/04/25 by John Law
On time and very polite great service
04/04/25 by Customers bevans
Easy to book, best price found, collected no issues, delivery no issues & trackable
04/04/25 by annabel
Good.
Parcel was collected
04/04/25 by Gerald
Delivered on time
04/04/25 by Philip Trueman
Terrible, the worst delivery company there is. Evri didnt collect the parcel when they should have so over the weekend it was already three days late and now the following Thursday (7 days) so far the package is still at the local depot. Will never use this company again or parcelmonkey.
03/04/25 by christopher phillips
Instructions are really easy to follow. No faffing about!
03/04/25 by Elizabeth
For some reason both UPS and Parcel force labels arrived after booking a parcel Force delivery. As I booked Parcel Force I attached the labels and waited. It took 4 days for the 6 cartons to be Collected and three phone calls….. UPS tried to collect twice!! Finally, they were picked up by the correct carrier. The whole process was far removed from the normal experience associated with Parcel Monkey…. But it needs recording!
03/04/25 by Chris Dent
Good service and easy to use the website, but be warned if you dont give accurate measurements for your item they will charge your card afterwards-my item was 200g over and I was charged a full kilo extra so just be aware of this.
03/04/25 by Customer
Very easy to use and parcel arrived on time. Will definitely use again.
03/04/25 by Sharron Ward
More and more I had labels not clear, my postage happens on Fridays 5 pm and I end up having to wait til Monday, missing my Etsy cut off for my orders tracking notes. This error message started causing me to lose credibility points with my customers and Etsy score. The time I post, is due to a series of factors and I do not see why its so hard to have labels instantly or reply until 8pm if the MonkeyParcel service is open until 8pm. When I asked what I can do different to avoid the labels not generating, I get no reply. I mainly used UPS via Parcel monkey, my impression in the past was that they have a solid reliability. This week i spent 3 days waiting in from 8-6 for UPS to come and collect a parcel to was too large to drop off with my usual shop, according to them. Not showing up, giving me full day pick up windows, in this day and age of tech and precision it’s just not ok. I now booked RM via a different broker and they gave me the morning off from window staring, having a 4 hour afternoon slot, which is great because, I am in desperate need to get to the supermarket after being stuck at home for all those days. I think my case is made that my loyalty has run thin and I am changing providers.
03/04/25 by Katja Huth
From collection to delivery went smoothly
03/04/25 by Jenny Lamb
Parcel has been lost for more than 2 months, in the event this happens ParcelMonkey will never chase this up proactively, only ever in response to your chasing of them. They refuse to discuss any compensation until the parcel is returned, but also do nothing to chase the return of parcels unless prompted.
02/04/25 by Philip Kay
Pros: Cheap, easy to schedule a collection/delivery. Cons: damaged my item. Refused to pay compensation. My item was a return and parcel monkeys couriers damaged it badly which meant I was refused a refund. Id taken out additional insurance with parcel monkey because Id paid hundreds of pounds for the item, however they refused to pay out. I would never use them again, Ive lost hundreds of pounds because of them.
02/04/25 by Amy Green
Easy to use efficient service, thank you
02/04/25 by David Vickers
you have lost my parcel and its virtually impossible to speak to anyone to help me. No phone numbers just robots. Would be nice to have a number to speak to a real person
02/04/25 by Customer
Item has not reached its destination!
02/04/25 by Customer
Every single parcel I have sent using Parcel Monkey has arrived safely. Also the pricing is unbeatable. A very reliable company.
02/04/25 by Sue Langabeer
My parcel got to its destination way faster than expected and in great condition definitely will be using again for my business
02/04/25 by Elodi Timanza Rickson
Can’t be faulted.
Easy to book and would definitely use again.
01/04/25 by Jim Cunliffe
Fast, easy to use and cost efficiency makes Parcel Monkey my #1 choice for sending parcels overseas.
01/04/25 by Tim Schofield
This company should be called a bunch of monkeys instead of parcel monkey what a joke. I did a next day delivery but arrived five days later. Never again.
01/04/25 by CJ
It was quick and easy to use
01/04/25 by Happy9
Tbe first collection date the driver turned up but left before I could get to the door with the parcel. I re booked. This time the big arrived heavily damaged. Tbe hifi equipment inside has been damaged tbe knob has broken off. I am awaiting details for the cost of repair
31/03/25 by Ian
Excellent price and service as always.
31/03/25 by ArtAngels
I have sent my parcel to wrong address, I have contacted costumer service and they contacted the currier and redirected my parcel. Im very grateful.
31/03/25 by Ella C.
Good service
31/03/25 by rajeetha Velautham
Easy from start to finish
31/03/25 by Pete O
Excellent service
31/03/25 by John Bradley
Easy to arrange
31/03/25 by Mr Steve Scudder
Parcel delivered next day thank you
31/03/25 by CollectPlus Customer Derek
The registration process is quite detailed so it took a while to get through. One completed, payment taken and labels issued it was easy to deposit the parcel at my local Post Office. Unfortunately the parcel still hasn’t arrived at its final destination due to bureaucratic delays at Czech Customs.
31/03/25 by Susan
The hidden charges of 50qr and the fact that the box was damaged which in turn damages some of the items inside.
30/03/25 by Customer
It seems you have to be spot on with weights or measurements otherwise you pick up a fine and a hefty one at that
29/03/25 by Matthew
Our Response: Good Afternoon,
Thank you for taking the time to leave your review on our services.
This has been passed to one of our team to contact you following some of the issues which you have advised and someone will reach out to you shortly to discuss this further.
Alternatively, you are welcome to contact our team; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
