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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,013 reviews.
Simple clear instructions.
09/05/24 by Paul Burden
I paid for 2day deliand the item got delivered nearly 6days later. This is very unexceptable and i am very unhappy. Tried calling the currier but no answer.. Every day it said it will be delivered thw next day happened each day untill the day it actually got delivered. The item sent was important and the receiver wasnt able to submit what they needed as part of the info was in the package.
09/05/24 by Aaliyah Aaliyah
Ease of use forms. Great pickup package options. Reasonable rates for shipping internationally, considering the rise in shipping rates. Exceptional tracking system. Package from UK to USA was seamless. Highly recommend Parcel Monkey.
09/05/24 by Cheryl
Failed to deliver my parcel aboard in time via UPS, since 13th Feb -3 months later my parcel is still not returned to me, UPS sent it back to parcel monkey headquarters, apparently awaiting manager to process the return to me, customer service have not escalated my complaint despite request, no manager has made contact since my parcel was sent back to them on 22/4. Basically theft.
09/05/24 by Ss s
My parcel was returned to sender from Spain, not their fault some stupid Brexit rules. However for some reason my parcel was returned to Parcel Monkey. After many chase messages and being told it will be the returns manager who will contact me or they are trying to contact the courier, I have been told nothing ! They have had the parcel for over 2 weeks now ! Im not sure which courier they are contacting as ups confirmed they delivered the Parcel back to Parcel Monkey, Gosport. I would never advise using a third party
08/05/24 by Clare Cole
Good service
08/05/24 by Customer
First time user. Seamless easy arrangements.
08/05/24 by David
Parcel was delivered earlier than anticipated.
08/05/24 by N Bakhsh
Simple access to wide range of couriers with good prices.
08/05/24 by Tapg
Brilliant - easy way overseas parcel with simple Customs documents. Fast service as well - very pleased!
08/05/24 by Customer
Simple site to use. All information and links very easy to follow. Will definitely be using the site again.
08/05/24 by Eileen
PM-12187664 I’m raising a dispute on the additional charge of £58.18 that was taken in my account today 03/05/2024, I’ve already to reported this case to citizen advice bureau on the 03/05/2024. This is just fraudulent the weight of the item was already on the box from Amazon and I’ve called Amazon and Amazon said the same thing that is the weight. I don’t know why I’ve been charge again I need the amount of £58.18 returned back to my account ASAP
08/05/24 by Customer
Normally Parcel Monkey are pretty good, but on this occasion, the pickup still hasnt occurred and its been over a week - and Ive no messages about it (no missed collection msg or anything). Parcel Monkey needs to close the loop with the courier - its as though theyve got my money so now nobody is bothered about moving the actual parcel...
08/05/24 by Guy27
Beware - next day AM does not work - and Parcel Monkey doesnt care. Bought a next day AM service because I needed it there fast. Drop off point was open till 5 so I dropped it off on time. I even saw the van there collecting it. However the parcel didnt go into the system until the following day and therefore it didnt arrive till 2 days later. Parcel force said you didnt buy the service from us so we cant help. Parcel Monkey tried saying we arent the courier not our fault and eventually siad "The service will only start once the parcel is collected and we are not liable for late collection including from the post office." Despite me having a receipt on time that is not considered "collected". So the collection timing is out of your control and they can basically put whatever time they want on the collection to suit meeting the delivery date.
08/05/24 by A. Non
Once my transaction was finished, I was sent a QR code that wasn’t accepted by the drop off point. What a waste of money
08/05/24 by Marcus Davys
Very easy to arrange online in fact its probably the easiest one Ive ever used.
My new favourite
08/05/24 by Kim Apps
Labels created quickly and shipping prices to US are reasonable, cheaper than extra airline baggage
08/05/24 by Jason Holland
Efficient website and processing of order. Timely delivery and communication. Recommended.
07/05/24 by Tony
If you miss the pickup there is no way to reschedule!!! I had to pay for the parcel all over again. FURIOUS
07/05/24 by Continued customer
My parcel has still not arrived at its destination…. It should have been 3-5 days. It is now 13 days
07/05/24 by Kay
No status updates, I have no idea where my parcel is and no one is helping. Please don’t choose them and rather go through an actual courier company even if you have to pay a bit more.
07/05/24 by Customer
Paid over £55 for a priority FedEx service. Wasted a whole day and lot of petrol taking it to multiple pacel drop off shops to keep being told barcode number was invalid. Dont waste your time or money with these rip off merchants
07/05/24 by Andrew Wood
top stuff, recommended.
07/05/24 by KURT KUNZ
Parcel collection and delivery were as stated. No delays.
07/05/24 by Sue H
Great site very helpful in finding the right courier, thank you
07/05/24 by CustomerFrank
Great service
07/05/24 by Alan
Fast collection of the parcel, delivered in a couple of days to the sender.
07/05/24 by George
Really easy to arrange and worked very smoothly. First time using this and will definitely use again.
07/05/24 by AJ
Parcel delivered on time.
07/05/24 by Gordon Fogarty
Great company easy to use as always
07/05/24 by paul milnes
Parcel was badly damaged (although very well wrapped), products were squashed and had to be thrown; looked as if it had been done intentionally as they were wrapped in hard container. Customer service not interested in dealing with it (parcel not insured). Will not use this service again.
07/05/24 by Customer
Easy to use, prompt and efficient, well informed on progress
07/05/24 by VB
Package collected, delivered and returned on time. Would recommend for ease and to get best possible price.
07/05/24 by Nicki Burgess
Great experience shipping glass to my warehouse. They found a carrier and delivered it in 24hrs
07/05/24 by Customer
Did what I paid at at a good price, would definitely use again
06/05/24 by Tim Lane
Every delivery the just charge you extra, No discussion just a £1 here, £1 there. Just sent 10 parcels via other curriers and 2 with outfit, I was charged extra on 2 of these parcels guess who???
06/05/24 by Colin
Always a good service
06/05/24 by Barrie Fowler
I have been using Parcel Monkey for more than 5 years, not been disappointed once.
Always best price found for my international parcel.
Good customer service and support.
The only issue is the recipient address field has limited number of letters which is not enough for a foreign address!
Not sure if they can increase that number or is there a rule beyond their control which dictates that.
06/05/24 by Maen
Your service at parcel monkey has been fantastic you set me up with DPD who where also fantastic at first then the tracking stopped with the same message on the van out for delivery the person receiving the parcel was then contacted and asked to go to a completely different state to pick the parcel up this was poor service I informed him to say no to this as parcel was paid to be delivered to his address
06/05/24 by Marie
Good communication, friendly and helpful staff, safe and very efficient carriage.
06/05/24 by Judith
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