We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,190 reviews.
It was a simple process to book them to collect my parcel and return it for me.
20/03/25 by Ms.D
Great service, booking parcel relatively straightforward but clear instructions. I would not have used parcel force due to past experience but impressed parcel arrived safely. Very happy ????
20/03/25 by Jonathan
Easy process
20/03/25 by Martin Wells
Easy service and delivery on time
20/03/25 by Mr Lee
Consistently reliable at a good price.
20/03/25 by Ivan Berryman
Waited in for collection all day, received an email circa 3 pm saying had been collected - it hadnt - got UPS to chase it, eventually got it collected next day having waited in again. Parcel now stuck in Italian customs - could I raise anyone at Parcel Monkey to talk to? - not a chance! 2 weeks after collection I am still trying to get it released from Italian customs via help from UPS. Got an email saying the dimensions required a surcharge- i personally wrapped and packed and measured and know this is not correct, but dont care any more - just want the process to stop. All they can do wrong now is not be able to return it to me to send via another carrier or simply lose the parcel or not refund the carriage and surcharge. It cant get any worse service than I am getting. My Advice? Dont use Parcel Monkey.
20/03/25 by customer
Worst customer service I’ve received in a long time! When I finally managed to log a support ticket after their website was playing up, the person I spoke with was incredibly unhelpful and seemed to purposefully ignore and misinterpret my plea for help. So disappointed would not recommend and won’t be using again. Save yourself the hassle and book with a courier direct!
20/03/25 by Ann
Great experience all went as planned. Will use again for sure.
20/03/25 by Nay
Easy & straightforward to book delivery. Prompt service.
20/03/25 by Caswells Strings
Easy service to use from start to finish! Highly recommend
20/03/25 by Jane Fook
Having used Parcel Monkey for years with very few issues - my previous reviews have all been extremely positive - I feel absolutely let down this time. Having sent a parcel to USA I received a message from the customer to say it hadn’t arrived. There was a photo of a front door which she said she did not recognise and was not hers. To cut a very long story short ( to include a huge amount of messages) Parcel Monkey agents just kept sending more messages - there was absolutely no continuity with them, I got nowhere and I ended up paying another postal charge and sending the customer a replacement. I lost over £75 through this. Never again
20/03/25 by Susan
Uk to Ireland - brilliant service!
19/03/25 by Tricky Woo
Great comparison site. Quick and easy to get indicative postage costs and purchasing process is trouble free.
19/03/25 by Steve
Great price collected following am by friendly postman can’t get better
19/03/25 by David Brook
Easy portal to use and I love that I can save addresses etc for future use - easy to track parcels too
19/03/25 by ms ruth dorman
Amazing delivery on time
19/03/25 by Sandra Cooke
The cost was excellent in comparison with the post office. the tracking system was very good. The parcel arrived in Qatar very quickly but sadly the onward journey to my family from the customs there was poor. No blame to dpd as its passed to another company when it arrives in country.
19/03/25 by Mrs B Ashton
Excellent service ????
No complaints .was delivered on time as it was said.
19/03/25 by Tariq
Parcel was delivered in 48 hours as the service said
18/03/25 by Chris Mkandla
Parcel wasnt picked up and they lied that they were told not to pick up ,only when I followed up and complained about it thats when the Courier got involved to sort it out .Should have received the parcel by now but still havent received it .Pick up has been rescheduled again in 3 more days.Had no communication at all with them.
18/03/25 by Vincent
All great easy drop off and easy delivery. Simple and straightforward
18/03/25 by Customer Oliver
Find the paper work very easy to use.
18/03/25 by Peter Wood
Delivering in time
18/03/25 by Customer
Failure to deliver a statutory return to the retailer. It cost an expensive £20 for return a backpack. I was going back and fro between parcel monkey, UPS and the retailer in Germany with no resolution in sight; each party passing the blame. Over 3 months (since 26 November 2024) have passed and the retailer isnt able to accept return to process a refund in at case. At the time of writing (18 March 2025) it seems in addition to the £20 I have paid parcel monkey implied I have to pay extra to have it shipped back from Germany to UK. For anyone in the UK ordering from any company in Europe, I would urge you to double check the returns policy and process. I will never buy from this retailer (Wardow ) or any retailer based in the EU with a similar difficult returns process. Both Ups and parcel monkey were both unhelpful even with the same retailer documents sent digitally and attached to parcel they did not attempt to deliver the returns and fail to fulfil the contract.
18/03/25 by diane chan
Easy to book, collected and delivered in good time.
18/03/25 by Green Car Depollution
It arrived damaged and had no response
18/03/25 by YSTRAD NURSERY AND AGRI SUPPLI
Very happy with my first experience with the parcel monkey UK. Easy booking system with cheaper options. I booked a collection through online and my parcel was collected the next day on time.
18/03/25 by Nes
Parcel Monkey never fail to deliver (pardon the pun) a great service with great prices.
I recommend Parcel Monkey 100% and will continue to use them as long as they keep up with this excellent product.
18/03/25 by Tim Schofield
Quick turnaround
18/03/25 by Customer
Parcel Monkey is easy and straight forward to book a parcel, they locate the best price for you so you dont have to.
18/03/25 by Amanda Rees
OVER CHARGING This company will collect your parcel then just take funds from your account once the parcel has been delivered. and provide no evidence whatsoever why they have taken extra funds. my original price quoted was £130.00 that another £131.00 was taken from my account without any notice. when i ask for the reason they just said the courier extra charges? i asked for evidence and they said they don’t have to provide any this company should seriously be looked into by trading standards
18/03/25 by Darren Hatton
I did absolutely nothing wrong, yet you’ve put my account on hold without any notice or explanation. This is completely unacceptable and downright ridiculous. I demand you fix this immediately and provide a clear explanation. This kind of treatment is beyond unprofessional.
18/03/25 by A.L.
Used FedEx via Parcel Monkey and nearly half the price of going direct to FedEx. Everything was easy.
18/03/25 by Mark Connor
The site gave multiple options for international postage which worked out great. The cost of International postage on a side note is an absolute scandal. But not the fault of this company. I would happily use the service again
18/03/25 by Gavin
Very good experience. I would use this parcel service more often.
17/03/25 by Karansinh Solanki
It was good that you sorted out the exact weight. I didnt have any scales so guessed. Very happy to pay the extra and not having the parcel delayed. Thank you!
17/03/25 by Sue
Easy website to navigate. Great options and always deliver when they say they are going to.
17/03/25 by Nicky Robinson
It all worked as described.
17/03/25 by Customer
The parcel going to China made it in good time.
17/03/25 by Keith Fisher
First class as usual, I always use Parcel Monkey and I recommend them to my friends.
17/03/25 by Customer
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