We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,589 reviews.
Have still not received my parcel was quoted 5 days
28/10/24 by Marie Divers
easy and no problems
28/10/24 by Dave Brewerton
I went to Parcel Monkey who put me in touch with the best deal for my heavy parcel. Excellent. Thank you.
28/10/24 by Jean Margaret
Great facility for booking the collection but sadly our Ebro collection was firstly late collecting and now on the tracker it’s down as being collected “Your local courier has collected your parcel” but no further details and it’s now 10 days later and still no further update
27/10/24 by Bob Ray
Good price, easy to use website
27/10/24 by jeremy holland
Great as always
27/10/24 by Gary Walker
Charged extra without proof again and unsurprisingly would be charged to get the proof also
27/10/24 by Unhappy Customer
Great way to send parcels abroad , inexpensive, and very fast. Would highly recommend
27/10/24 by Mr margaret butler
prices increase after, shocking service
27/10/24 by My Online Store Ltd
Great service, have been using lots
27/10/24 by Sonata
Parcel monkey is a third party for the parcel courier yodel we used. The process was smooth.
27/10/24 by stephen Affleck-Drimer
Parcel to USA
26/10/24 by Debby Buffery
Charged an additional fee without a proper basis and then ignored any email challenging the fee. We still await a response and a refund of the improperly charged fee.
26/10/24 by SHB
The process of booking is excellent. Completing the custom forms is straightforward. Consignments ( normally to France) are in France within 24 hours and are cleared by customs and delivered in another 3 days. Definitely first class
26/10/24 by Mr N C Fairs
Excellent service as always
25/10/24 by PATRICIA QUINN
Great service. Have used parcel
Monkey many times for local and international. Always arrive on time with no issues
25/10/24 by Lynne Preston
Took a bit of setting up but once delivery arranged, went like clock work. Not necessarily suitable for extra oversized parcels.
25/10/24 by Sue Howe
Bad service I know things sometimes go wrong but avoid this company at all cost. I used Parcel Force thru Parcel Monkey who failed to deliver and tracked the wrong package. I have since spent 3 weeks asking what happened to my package… latest is they want me to pay an admin charge to get my parcel back when they failed…. The customer support is pathetic. They say they are looking into it and then drop the thread… I’m on my 3rd contact Sorry to my eBay customer who got let down
25/10/24 by Debbie
Simple to use, clear instruction, local drop off point.
25/10/24 by John Tovey
Booking was straightforward. UPS collected and delivered parcel efficiently
25/10/24 by Russell
Good service
24/10/24 by bev heron
Dreadful service, parcel collected 3 days late and consequently delivered late to the customer, not able to contact a human to discuss my concerns Very poor indeed
24/10/24 by Lee Astle
Did precisely what they quoted for
24/10/24 by Don Hibbs
appalling attempt at a delivery,appalling customer service,impossible to get hold of a real person and now the item has been returned to their head office,not me the sender! comedy! will never EVER use the clowns again!
24/10/24 by nick clark
Having ordered thro parcelmonkey a collection by evri four days ago they still havent collected. This reflects on parcel monkey.
24/10/24 by David
Excelkwnt service and reasonable prices.
24/10/24 by Linda Al-Daoudi
Good as usual.
24/10/24 by Customer
£50 cheaper than sending through parcel force and post office. It’s exactly the same service. Parcel arrived from UK to Canada in 7 days. Brilluant
24/10/24 by mummy
Good service overall and quite efficient.
24/10/24 by customer
It was 3rd time that I have sent a parcel via parcel monkey , and it was on time and also received as sent .Great work.l!
24/10/24 by Customer
After 8weeks of terrible customer service and 2 weeks of holding onto my returned parcel with no cogent reason for not returning it. And after been made to pay £50 to return this parcel monkey has yet again come back to charge me an additional £12 again. When will this daylight moneynapping end? Dont you guys have shame or an iota of conscience?
23/10/24 by eric ehiabhi
Good! Good! And Good!
23/10/24 by Josiah Emmanuel
great service and done promptly
23/10/24 by John Proctor
My heavy strange shaped parcel ,was delivered to me very quickly and very carefully,by a very pleasant driver ,nothing was a problem. and ,what a bargain price for my delivery thankyou very much Dave.
23/10/24 by David twist
I ordered and paid for a 3-5 day delivery and it’s now day 10 and nothings arrived
23/10/24 by Customer
Fast service delivered the next day well done
22/10/24 by BTTF Car
Exceptional service and great communication, I’ve used their services for years but recently had an issue with a Evri courier service, instead of just referring me to just courier site, they wrote and explained the circumstances, I issue was resolved without contacting the courier service itself.. as the shipping company prices goes, they’re just as good as others, but as far as customer services goes, they’re absolutely fantastic.
22/10/24 by Chris Westfield
Thanks to Royal Mail Parcel Force and Parcel Monkey, the collection and delivery was fullfilled with no problems.
22/10/24 by customer
SPOT ON FROM START TO FINISH. GOOD SELECTION OF COURIERS, BEST COURIER PARCELFORCE PERHAPS A LITTLE PRICEY FOR SIZE OF PACKAGE
22/10/24 by Gerry
Cheaper than going direct.
Excellent service.
Thanks
22/10/24 by Jhangir
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