We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,190 reviews.
XA9661978 Very disappointed with the service . I sent 2 Original Pieces of Art to Dumbarton with added insurance cover for 2.5k.. The Parcel could not be delivered on Tuesday 11th to the address in question. The Person at No 15 was taking the Parcel on behalf of her son in law.. The Parcel got delivered 4 doors away on the 11th just before 12am..The problem was that the delivery driver did not leave a postcard with the neighbours address to the original address( no 15) it should have gone to.. It was not until very late last night (12th) that neighbours 4 doors away dropped it off to no 15.. The lady at no 15 was very elderly and quite upset by this time.. my customer was also very stressed thinking that we had lost 2 pieces of Original Art which is for his wifes Birthday.. Why did a Parcel of such value get delivered 4 doors away instead of being redelivered ? Why did the delivery driver not leave a Postcard at no 15 with the neighbours address on ? I await your reply.. Regards, Nigel
13/03/25 by Nigel Bell
Easy website to navigate and always deliver items safely and timely. Good value as well.
13/03/25 by Nicky Robinson
Excellent as usual!
13/03/25 by Fred Ritter
The tracking and setting up the parcel to send were great and straightforward to use.
It was alarming to note that just towards when the parcel was near to being delivered a message came up Parcel damaged and returned to depot. However shortly after I had a message from the recipient to say it had arrived safely and undamaged(well packed), so I never got to the bottom of what the problem /message was all about!
Delivery was speedy and efficient.
13/03/25 by Mr Bartrop
easy to use booking methods, usually the cheapest of all the parcel agents, but a bit slower.
13/03/25 by Jim Reeves
Easy to use system. Delivery on time and packaging undamaged.
13/03/25 by Robert Deaville
Excellent service everything went smoothly 5*
13/03/25 by Tracey Coleman
Cheaper for sure
12/03/25 by adrian gordon
Almost two weeks and the parcel still hasnt been delivered. They are my sons contact lenses and he desperately needs them
12/03/25 by Customer
Great communication to keep me updated on my parcel , collected when arranged , easy on line payment
12/03/25 by A7790031
Very quick and easy delivery.
12/03/25 by Mr Norwood
On time! All good!
12/03/25 by Leslie
Good service
12/03/25 by Simon bushby
Always a good price and easy to use
12/03/25 by Blendworth Trailers
1st class.Have used Parcel Monkey before, always deliver would recommend to all
12/03/25 by Sharon Nunez
Very good and very easy to do
12/03/25 by Ann
Spot on, always good
12/03/25 by Geraint Edwards
The parcel arrived in good time sent by UPS.
However, I could not download the invoice, which was not helpful.
12/03/25 by Roger Morell
had a choice of which delivery service to use.
choose post office which is near by home
label quickly sent after payment was made
was able to track which was great and response when delivered. Perfect
11/03/25 by Rob M
A cheaper deal than the official courier website! Whats not to love!
11/03/25 by Steve Fruin
A fantastic tool to find the most suitable parcel delivery service.
My most recent experience wasnt completely flowless due to UPS listing a Yeep box as the nearest drop off point however, as it it turned out, that was not available for my booking through Parcel Monkey.
11/03/25 by Laszlo Szeplaki
Unfortunately I used Parcel Monkey to deliver a parcel that was damaged in transit by Parcel Force. The parcels were sent with Parcel Forces 24 Service which which has inclusive compensation of up to £150 for each parcel. However, Parcel Monkey is only offering a maximum of £60 compensation for the damaged item. This does not cover the cost of the item or the postage paid. I do feel extremely let down and ripped off by Parcel Monkey. It should explain at the time bookings are made that it doesnt offer the same service and protection provided by the company who will deliver the parcels. After this experience I will be closing my account and I will not be using Parcel Monkeys services in the future. I would advise people to go directly to the parcel delivery company rather than use a third party to avoid a similar situation. Never has the idiom "the organ grinder, not the monkey" been more apt.
11/03/25 by Mathew Dalton-Aram
Great online ordering, smooth pick up by UPS and delivered 2 days later in the US. Exactly what I wanted. Thank you Parcelmokey
11/03/25 by Mark
Delivery agent is friendly and efficient.
11/03/25 by Michael
arranged a collection and delivery with great ease, very simple to use. Will definately use again.
10/03/25 by JK
Brilliant service!
10/03/25 by S Russell
A trouble free process from start to finish
10/03/25 by Mr James Rafferty
Excellent international delivery booking service. Package arrived in good condition with no damage via Parcel force booked through parcel monkey for much cheaper than it would have been booking direct. Parcel monkey made the customs, tracking and labelling easy as possible. Would recommend.
10/03/25 by Wizzlewozzle
charged me more for no reason
10/03/25 by Ms Aurore Colas Rimbert
very efficient on time in evry ways pick up and delivered
10/03/25 by Nico Didonna
Easy to do and delivered as scheduled…. What’s not to like ?
10/03/25 by Elizabeth McEwan
East to use, best prices shown, used ups via parcel monkey and parcel was picked up Tuesday from UK and delivered on Thursday to CANADA the same week!!
Outstanding
10/03/25 by Customer
always easy to arrange collection from uk to canada no problems at all
10/03/25 by Customer
Brilliant as always.
10/03/25 by Mandy Colbourne
very effective service
10/03/25 by Mr Snooks
It was a very good experience until UPS destroyed the package, I had to give a full refund
10/03/25 by Customer
Ease of use.
10/03/25 by Customer
Very easy and seemless service
10/03/25 by Laura
Turns out it would have been Cheaper for me to go direct to the post office to buy the postage than to buy it from you! Won’t be using you again
10/03/25 by MRS JANE F MCCARTHY
UPS was sent to pick up my parcel from the seller .But the van driver not would except it because it had no bar code label ? I would of thought the UPS driver would of taken a bar coded label with him . I have posted a label 5 days ago 1st class and she said they have not received yet . Iam very worried that I being scammed
10/03/25 by Brian WHEATLEY
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