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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,015 reviews.
Most of the shops didn’t accept the parcel to be collected. I have to drive three places
14/05/24 by Praja Nakka
Fast service, efficient web interface, fair prices
14/05/24 by Robert (Highbury N5)
Positive: Easy to compare prices/services for my needs (shipping from UK to USA).
Negative: Invoice not itemized (shipping vs. delivery guarantee)
Positive: delivery guarantee honored quickly when requested
14/05/24 by Leslie Turner
Quick delivery package arrived as posted undamaged
14/05/24 by LESLIE ANN konigs
Excellent, easy to book, close drop off, great tracking, photo of delivery 5* service
13/05/24 by Sophia
I booked a pick up for the 7th in the uk my parcel was delivered on the 11 to the USA.
Exceptional service.
The one thing that could be improved is a time slot of pick up am or pm perhaps.
13/05/24 by Mr Wainwright
Do not use this service!! My goods were " lost" by the courier back in January. I am still fighting for my compensation now even when the courier company has admitted liability & offered to refund cost of goods. I even paid the additional premium to get a refund of my fee if the parcel did not arrive within the allocated time. My fee has never refunded. After four months of waiting my patience has gone. Now having to refer case to trading standards & use other legal means.
13/05/24 by customer
Pick up as arranged, efficient friendly service from courier
13/05/24 by Customer
quick and easy to use, collected and delivered on time and polite courier
13/05/24 by C.M.
Horrible experience from start to finish. Didn’t tell me about additional charges that may be payable at the boarder otherwise I would have used the post office that offered a cheaper rate with this covered. Ended up paying an additional £80.00 on the other side. Now they’ve just just taken an extra £30.00 stating the weight of my baby carrier was 34kg??? Doesn’t take a genius to work there is an error there. So all in all its cost me £160.00 to ship an item. Ludicrous. Requested a refund for misleading me via the impossible channels of communication…did I get one….i’ll let you figure that out.
13/05/24 by Honest reviewer
Again a package was damaged in transit, still has not been delivered and insured amount has not been paid out.
13/05/24 by Customer
Delivered on time, no hassle and only company who would deliver a Chainsaw.
13/05/24 by Andrew Brassey
My order supposed will be delivered in 2days. It has not been arrived yet over 6days.
13/05/24 by Customer
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Simply to use service with good results. I will always use Parcel Monkey for the most competitive prices.
13/05/24 by Lui
Very easily site to use, in shop experience was quick and i believe the delivery was straightforward
12/05/24 by customer
My experience went wrong-but! I sent up a parcel send with parcel monkey UK when they came up in a search-never heard of the company-took the parcel to the drop off point-in a newsagent -the system would not accept it-it was urgent so had to find a different way-But I would give parcel monkey 5 stars-I thought that I would not see my money again-sent the contact the problem (seems some drop off points are having to get used to Fed Ex) they asked me if I wanted a refund-I ticked the box-and it was refunded fairly quickly-so feel this was excellent service-was not their fault that the system went wrong at the drop off point (a connect+ location) they simply put it right-so when I am stuck again will go to them-its the ability to put things right when they go wrong in my view that makes it a good company-thats why I give them 5 stars
12/05/24 by Colin
I send a large or number of very important personal documents to myself from the UK (tracked and recorded to ENSURE safe delivery) as I now live overseas to arrive quickly on the 6th of this month as there are time-sensitive documents inside. They arrived in country over a week ago but have not moved since so I contacted the customer services who looked into it for about a minute and then said oh, they havent moved for a week, wait 25 days and claim from Royal Mail. PATHETIC!! NO care, NO, interest, not a SECOND of trying to help, just get rid of me as soon as possible with the minimum of effort and bother and move on to the next poor sap whos used their service. I cant be bothered, wait and then get a pittance for OUR shoddy work. What a disgraceful joke of a company, Ive learned my lesson, never again, and I would advise others to do exactly the same.
12/05/24 by Tristan Paramor
Collected promptly by courier (parcelforce) and delivered quickly
12/05/24 by Elizabeth Bull
Efficiency
12/05/24 by Michael German
I sent you details when parcel had to b picked up this was obviously disregarded i will now have to do this all.again not impressed cant speak to a real person about this
11/05/24 by Customer
Write to your MP to change the law so 3rd parties take liability for their NON GUARANTIED or LOSS post, not just take your money!!! This a company that takes no responsibility for your package and leaves it to luck! The terms and conditions are a joke! Check for complaint procedure, loss and delays - no existing. They operate in bulk postage so it can take weeks before your parcel reaches its destination ie. (3 days euroeconomy may take 3,5 wks) NO TIME CAP for deliveries as delivery time is not GUARANTIED !!! Yes, they respond to emails and complaints, just to mock you.
11/05/24 by Kat
No issues, well-mannered and kind, he was careful and thoughtful with the parcel, easily handled, no problems at all
11/05/24 by Customer
Good experience. Quick and easy. Used parcel monkey a few times now and it’s simple and straight forward. You don’t always know the delivery phone number so maybe the field shouldnt be a mandatory as I ended up putting my number in just so I could submit the form.
11/05/24 by Paul Gooder
Always a great service
11/05/24 by Anonymous
This is a terrible company. You are better off flushing your money down the toilet than using this company to deliver anything. If you use Parcel Monkey it is very likely your package will never arrive at its intended destination. This company will take your money and do nothing to help you get your package delivered. This company should seriously be shutdown. They are an absolute scam. Go ahead and roll the dice with Parcel Monkey if you want, but there are so many other companies that will actually make sure your package arrives at its destination that you must enjoy throwing money down the drain if you use this company.
10/05/24 by T D
Easy to use booking app. Competitive pricing and a collection at the time stated. Whats not to like?
10/05/24 by Ray Kyle
Very good prices to europe, easy to book shipping, they offer good couriers with faster delivery than expected . very good side for booking. HIGHLY RECOMMEND
10/05/24 by Maria B
No issues, very easy transaction to arrange collection of a Parcel.
10/05/24 by Customer
Fast,efficient service.would use again.
10/05/24 by Graham Goodwin
Parcel Monkeys website is the easiest to use, paperwork is produced very quickly and parcels picked up on time. Our order stated 3-9 days to Canada and was there in 3. Excellent service.
10/05/24 by Christine H
Made sending a difficult parcel easy.
10/05/24 by Mrs Gregory
Parcel STILL has not arrived! It was supposed to arrive in one day, took 5 days to even leave the UK, and is apparently now in Idaho instead of Washington DC now — totally ridiculous!
10/05/24 by Customer
Great price and easy process. Tracked and returned no problem. Would defo recommend!!
09/05/24 by Christine Kirk
great work- really happy with everything!
09/05/24 by Customer
On Line Booking
09/05/24 by Dennis
All worked fine but I did need to let the driver know something and communicating with the support team they didnt respond until the next day which was a bit late. The driver managed to deliver ok without my message. He arrived an hour early to pick package up but it was ready anyway, and I would rather that then late.
09/05/24 by Customer
Simple to use, efficient and inexpensive.
I shall certainly use them again in the future.
09/05/24 by Mrs Elizabeth Jenkins
I am happy with the service, you did well :)
09/05/24 by Andrew Tyszka
Very easy to use website & parcel was in Australia within a week , which is very good going.
09/05/24 by Mrs Sword
The package was open and souvenir tht i bought for my 9 year old niece was broken and in bits even though it was packed very well. Not happy!
09/05/24 by Maya
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