We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
Booked a UPS collection through Parcel Monkey — they failed to collect twice, gave conflicting information, and left me stuck chasing both companies with no clear answers. No driver ever showed, no updates, no resolution. The parcel was too heavy to take to a drop-off point, and now I’m having to try and get it directly to the warehouse myself. Absolutely useless service. Never using them again.
Today by G C
Parcel still not delivered although collect two weeks ago and lack of feedback
Today by Customer
Easy process, reasonable price, accurate tracking & prompt delivery. Far superior service & reliability than Royal Mail. Highly recommend thank you!
Today by Shezza
Great service, no hiccups at all like with some others.
Yesterday by Mr Peter Alexander- Hughes
Great, simple to create account. Lots of choice which made process simple.
Yesterday by Gryff Rees
All went as planned. Easy to track. Very good.
Yesterday by Anne
+Easy to get a price +Easy to drop off -Needed a printer +Helpful customs declaration ---No idea where my parcel is - tracker says its been received in customs in Malmo and later on the same day it says it has been collected from the post office where I dropped it off 2 days earlier
Yesterday by Andrea
Parcel Monkey usually is very efficient and super reliable however this time there was a delay on our parcel. They did update instructions all the time however this is why I am giving 4* and not 5*.
It is super easy to use and MUCH more affordable than sending things direct through the PostOffice or DHL etc.
Yesterday by Dahlia Basar
Excellent service and competitive prices
Yesterday by Tony Morrin
Parcel not delivered to address, no contact number to contact and speak to someone about delivery. Poor customer Service
Yesterday by Customer
I found the site easy to negotiate.
I found the service that best suited me and payed without and problems.
Yesterday by Michael Purnell
So easy arrived on time .. good service
Yesterday by Patrick
I booked 2 parcels for home collection. They were not collected on the specified day but the day after. The tracking system is dire. Email notifications were unavailable for one parcel but not the other. The online tracking is complex and slow and rarely updated. Much slower and less efficient than other delivery services I’ve used. I will not use Parcel Monkey again.
Yesterday by SHEILA
Great service. Totally satisfied with my first experience Parcel Monkey.
Highly recommended.
14/04/25 by Guntach
Parcel was delivered on time and in good condition.
14/04/25 by Fiona
Arrived quickly.
14/04/25 by Janet
Courier never showed up!
14/04/25 by Rob, Customer
Very good communication and service generally, but am rating as 2 stars as on pick up driver came to door, my son offered to help him carry large box to van, driver walked off to van and left my son to carry package on his own, in the process injuring his finger. If it was my responsibility to get package to van that was not made clear I hope I will get a response to this.
14/04/25 by customer
This is my second time to use Parcel Monkey UK, and I will definitely be using them again. Excellent, easy to navigate site. Both times the boxes have been delivered promptly and unopened to our son and daughter in law in Colorado.
14/04/25 by Sharon Wilson
Thieves too $300 out of my bank for false charges only 3/4 parcels arrived Ive been cheated!
14/04/25 by Customer
Really quick and easy to use. Communication was great too and courier was on time. 5 stars!
14/04/25 by Sharon
great guy who collected heavy item from me. He carried from door
14/04/25 by Sue Reid
timing was great
14/04/25 by Customer
Always good value and easy to use
14/04/25 by david lloyd
The parcel was collected on Tuesday morning and took until Sat morning to be delivered. The service was advertised as a 72hr service. The parcel was being sent from England to Northern Ireland, but if additional time is required then this should be made clear. No contact or notification of delays during transit.
14/04/25 by MR D G
Sent Thursday morning. Will not arrive until this Monday afternoon at destination. Hardly 24 hours parcel force. The same is happening on a parcel coming to me sent Thursday not even looking like scheduled delivery to me today again parcel force 24.
14/04/25 by simon stocker
very fast and efficient delivery.
14/04/25 by Customergusspeed engineering
No issues at all, very straightforward and parcel delivered on time
14/04/25 by Customer
7 days and i have still not received my parcel. I feel they have lost it. Very unreliable courier. Do not trust.
14/04/25 by Agilio Pereira
Excellent service
14/04/25 by Customer
Parcel took ages to be collected from the drop off point and then was late to be delivered. Delivery was delayed by 24 hours without any explanation. My mum just kept getting messages saying it was delayed and then they canceled delivery until the next day Bit disappointed to be honest considering I paid just over £31 for the parcel which I think is extortionate.
13/04/25 by Lisa
Always use Parcel Monkey. Gets me all options and prices
13/04/25 by Mal Durney
very happy with the service
13/04/25 by Kate
UK to USA at the speed of light
Super easy to book parcel. Dropped off at local collection point and arrived in California three days later. Superb service.
13/04/25 by john hopkins
Fast, affordable and the whole process is easy to follow, give the best option for my package and was delivered on time.
13/04/25 by Juan Carlos
Very Good and ontime.
12/04/25 by Howard
Parcel arrived as expected
12/04/25 by steve smith
I love using parcel monkey.
12/04/25 by Honesty Sales
Was advised by a company to use Parcel Monkey to return some under flooring ordered in error. Easy to navigate site and arrange collection. Chose a day and they arrived on time.
12/04/25 by Debbie
Did what was needed, and was helpful when I had a question. A1
12/04/25 by CustomerMicky Black
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