We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,565 reviews.
It was easy and fast.
28/04/17 by Customer
Excellent service.
28/04/17 by Irene Bell
I have used parcel monkey for several years now and find their site easy to use and the service is great , also very competitive
28/04/17 by M holder
Excellent service again,recommended.
28/04/17 by Customer
Very straightforward comparison site to use. Provided good options and everything I needed to ship a parcel to Colombia.
My first use of Parcel Monkey. Can only recommend.
27/04/17 by Customer NigD
Only problem was I had asked that package was delivered during school hours, but this didnt happen so 2nd attempt had to be made following day.
27/04/17 by Ann Nicholl
Unbelievably easy to arrange and arrived the next day. Highly recommend
27/04/17 by L.Barnett
Very good prices with top brand companies beating the oposition by a long way.
27/04/17 by Terence White
The worst excuse for customer service I have ever had. Simply put they are useless. Parcels over a week late, still no updates from these monkeys except to say wait. for a next day service to take a week is bad enough but then for no one to do anything about it says it all. Just stay well away they dont even offer phone support anymore. They have a competitor called another courier which Is way better.
27/04/17 by Gary C
I am really struggling with this firm the first pick up by DX Couriers did not happen. I chased and it was set up again for 2 days later in fact today. Nothing as yet, I cannot get anyone to respond at parcel Monkey with any update, I have paid £101.00 for this service and as yet nothing.
27/04/17 by michael
Awesome service, fast and easy to follow.
27/04/17 by Customer
easy to use and collection was very simple.
27/04/17 by Customer
DPD lost a parcel .. it took 5 days of chat to get parcel monkey to actually do something ... The support staff are not the most clever people i know and the process to actually get an insurance claim seems to be beyond them!.. I normally ship about 20 parcels a month but i have been slowly trying other companies and found its far better to be able to talk to someone so they will get my business in future
27/04/17 by Customer
Thought i would have got my parcel sooner but good Friday and bank holiday Monday made it nearly 1 week from being collected to delivered.
27/04/17 by r j burton
Very good, excellent service quick and very efficient
27/04/17 by Customer
I will not be using Parcel Monkey again. This parcel has been held up saying Exported but no further information. Delivery was 4-6 working days and I sent the parcel 1 week ago. Im not even bothering to chase it up as Parcel Monkey Customer Services seem to be non existant - I have just resent the parcel with a competant courier and taken the hit on the goods!
27/04/17 by James Bright
everything went smoothly Thankyou
27/04/17 by Customer
Very good service particularly where you were given 1 hour slot for pickup in the UK. Chronopost took over on the French side but only gave a 8am to 6 pm delivery time. Everything arrived in good condition. Highly recommended.
27/04/17 by BrigitteCustomer
Super quick and effective. Ill definitely use it again!
27/04/17 by Natalia
Amazing service with very fast delivery abroad with professional staff . Parcel arrived in exceptional condition and very affordable service.bthanks guys once again!!!
27/04/17 by Joanne D
Took a bit longer than they said but the parcel was delivered in good conditions.
Well done
27/04/17 by Customer
Clear process and fast delivery
Good price
26/04/17 by Customer
Paid and processed the item at correct weight and size. We are an internet based retail company of 13 years standing and then get billed for a huge surcharge, they are saying the volume weight was 12Kg rather than the 3Kg which the item actually was. We do not have any items that weigh anything near that volume, completely ignored numerous emails. We have contacted Trading Standards about this company and will hopefully get some money back. ****AVOID THIS COMPANY AT ALL COSTS*** They are scammers. Good luck if you try and use them!!!!
26/04/17 by Angus Wood
Always great service.
26/04/17 by Jim
One of the parcels was battered on delivery .
Luckily nothing was missing as i know so far
26/04/17 by Stephen sayles
Excellent comparison site would recommend
26/04/17 by Mr Pio Cayuela
Great price and service. 4 Stars as all was as I expected. Not sure how they would gain a 5 star mark from me, I will be using again that for certain.
26/04/17 by Customer
delivered to an island on time at killer price- top draw service
26/04/17 by alex
Package arrived overseas and got stuck in customs due to docs being lost. Parcel monkey didnt let me know until couple of weeks after. Sent them new copies of docs on two occations and still the item was held up. Nobody at parcel monkey seemed to know what was going when ever I contat and always say sorry well look into it just to get me off there backs. Item is still in customs and now ive been contacted direct about it. What is going on!!
26/04/17 by Dean Thomas
Very easy to use service
26/04/17 by Customer
As soon as they get your money, there is no one to speak to, whether it be on the phone or live internet chat. The quotes for the parcel to arrive are wrong and they no this, they say up to 12 days, but its more like 21 - 28 days and even Parcel force says this.
26/04/17 by Mr Darrel Cooper
I chose a different provider this time as British Parcel Force had proved slow. BRT delivered in less than a week, fast and efficient.
26/04/17 by Lynne Wingate
Never had any problems at all with ParcelMonkey. Great site to use, fast and reliable. Good prices, good service. Been using them for ages and will continue to do so.
26/04/17 by Keith
Quick easy to use and reliable
26/04/17 by Bex N
All good just happened
26/04/17 by Customer
I paid for 24hr delivery and its a day late already. Lady on chat was useless and no one is helpful in how to put in a claim for compensation as listed on the parcelforce website
26/04/17 by Helen Baker
Great and cheap service! Thank you!
26/04/17 by Customer
They kept the offered time
26/04/17 by Customer
I have an eBay shop and am a semi regular user of PM and have found that everything is great, until you have to use there customer service department. Recently had a case where my client received his item damaged (someone had opened with a box cutter, on-route and sliced through the item) - he instantly contacted the courier to open a case to compensate. After going through the motions with the courier company, providing evidence and talking to there service team, they eventually told him he needed to open a case with PM (through me). He contacted me with all the information and I set up the case, which after much deliberation, they saw fit to reject, hiding behind there T&Cs and stating that the complaint was not opened within 5 days of receipt of the damaged goods. Now, the client had contacted the courier immediately and within stated time-frame, but because the courier had not co-ordinated with PM the case was refused out of hand. It seems that PM are happy to hide behind there small print, even if its to the detriment of fair and decent customer service! They were only too happy to wash there hands of the case on the slightest excuse but not before dragging out the process for 5 weeks(!), which proves to me that the PM operatives (my case was touched by 5 different staff members!) didnt read through the case notes properly - as surly if they had they would have used this excuse to immediate reject the claim? In summery, whenever I deal with PM I have the prevailing feeling that I am considered a terrible inconvenience and there is a hope I will just "go away" if the case is dragged out long enough. I look forward to the little PM comment that will explain this instance away - but Im not here for them to cut and paste a generic response to my plight - Im here to let other customers know what can happen, and how I personaly have been treated. Just something to consider...
26/04/17 by A. James
Easy to book and schedule. Shame the collection driver was an absolute tossa.. but you cant help that I suppose.
26/04/17 by Shaz
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
