We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,565 reviews.
smooth delivery
26/04/17 by saraj bpwell
fantastic service
26/04/17 by Amar Singh
The first time I used parcel monkey it was great service collected the parcel in good time and delivered also in good time. Second time very disappointing I used the DPD drop off service to deliver out of the UK to Spain, it was a 2 day service which took 5 days.
26/04/17 by Burgess Marine
Great
Handling of my parcel. Was delivered in time frame expected.
Really good service.
26/04/17 by Customer
always a pleasure to deal with great pick ups no hassles guaranteed xxx
26/04/17 by Emma Mackie
Quick delivery and able to easily track the parcel.
25/04/17 by P Corke
Excellent service, speedy delivery!
25/04/17 by Leanna moore
My parcel was sended on 11/04/17 and it still not deivered (25/04/17) No information whats happening and when it will be delivered. Really hard to contact and no contact number, bad customer service!
25/04/17 by Customer
Very quick service. Great price and communication .
25/04/17 by Customer
Brilliant service, good price would recommend.
25/04/17 by Mr Lucas
Quick & cheap
25/04/17 by MR KEV BROWN
Excellent communication & service.
25/04/17 by Lilly Davies
Excellent ...From placing the pick up request to delivery. No hitches at all. Thank you.
25/04/17 by VALERIE
Good prices and excellent service.
25/04/17 by Scotland's Gardens
Amazed that the delivery, which was neither small nor of a light weight, could be delivered within the listed 2 days from East Midlands to Berlin for the money.
Great service and will not hesitate in using again.
25/04/17 by Shirley
Dramatically cheaper than approaching Parcel ~Force direct.
Booked online - collected an hour later and arrived ahead of schedule
Tracking was excellent and all is good - thank you
25/04/17 by Customer
Weve used Parcel Monkey for the odd parcel (1 per month on average) as we are small business who occasionally have to send items out ourselves. Never had an issue before. This time, I booked in a parcel to be collected and it was not collected. I booked it in again and no collection took place. This is now two failed times. The third time I book it in, I contacted parcel monkey via webchat as they do not have a phone number. She said shed pass the collection request to the couriers - obviously it had not happened before. No apology from Parcel Monkey, I literally had to ask for them to say sorry and all I got was a standard, poor reply that just said "we apologize for any convenience caused". This was only said AFTER I asked them why no one had said sorry about this yet. I then asked various questions and the person on the chat only answered one question out of my three, and I had to then ask her to re-read and answer my other questions, to which I only got standard, empty replies and fake customer care. All I wanted was to send my parcel, and talk about it to someone who actually cared that wed been messed about, and a genuine apology.
25/04/17 by F Busto
Easy to use, parcel sent by Parcelforce, collected from the house at a fraction of the price compared to going direct to Parcelforce. HIGHLY recommended.
25/04/17 by Devlin
Picked up same day Andrew delivered as advertised, great service thanks
25/04/17 by Adam R
Website accessible and easy to use. Instructions re documentation, packaging is very good. Parcel arrived within time given and intact!
25/04/17 by MR
I was stuck for a way to get something I needed quickly form Australia to me here in the U.K, as the retailer wouldnt ship internationally.
Using Parcel Monkey was cheap, quick, easy and the service was seamless from start to finish.
Top class!! Always my go-to shipping solution.
25/04/17 by Carrim
First time using parcel monkey ..really impressed.Will definitely use again & recommend.Well done parcel monkey.
25/04/17 by tina
Parcel Monkey were efficient and they protect and take care of my stuff
25/04/17 by Bárbara
Verry satisfied
25/04/17 by Alin
Great prices for sending 4 large boxes of clothes up to Co Durham from Suffolk. Delivered next day. Will definitely use again.
24/04/17 by Jenny customer
I paid for a 24 hour but it came on a 48 hour with a weekend inbetween!
24/04/17 by Customer Shirley
Good job , well done
24/04/17 by Anthoy D
parcel number 15503275041473 Tracking my parcel, I found the description: "We were unable to deliver your parcel as there was no one present to sign for the delivery." I was not contacted on the phone in order to schedule the delivery, though I have been available on my cell phone all the time. No phone number is specified where I could phone to try and reschedule the delivery. Naturally, if a courier just comes to my home unannounced and without scheduling during work hours, there would be no one home to accept the parcel. This is unacceptable.
24/04/17 by Sharon Eitan
8th April 2017 (Saturday ) Order made through Parcel Monkey, using ‘Parcelforce 24’ service 10th April (Monday) collection expected - was not collected 11th April (Tuesday) Parcel collected at 13.30 A DAY LATE. No collection receipt given. 12th April (Wednesday) No delivery made, and no tracking information available. Parcel Monkey initiated enquiries as to where parcel was, and ascertained it was in Glasgow. 13th April (Thursday) No delivery made, I requested that Parcel Monkey insist that Parcelforce deliver on Saturday, in view of the fact that I paid for a 24 hour service, and that the delivery was now delayed by more than 72 hours. 14th April (Good Friday) No delivery made, and no communications from Parcel Monkey confirming that they had arranged for a Saturday delivery. 15th April (Saturday) Parcelforce tracker showed parcel is in Preston depot. I messaged Parcel Monkey to get confirmation that my parcel would be delivered today (Saturday), but no response. So I contacted Parcelforce depot in Preston directly, only to be told that the parcel had NOT been put out for delivery, and that the earliest I could expect it was Tuesday next week. I offered to collect from the depot today, but was told that they would not co-operate in this way, and that I would have to wait for delivery on Tuesday. Repeatedy asked representative on the phone, to no avail, and asked to speak to someone in a more senior position. Parcel force representative took my phone number promising a call back, but this did not happen. 18th April (Tuesday) Parcel was delivered to a neighbour
24/04/17 by Colin Blakey
Parcel collection by DX very late
24/04/17 by KCBS
Very easy to use website and great price - much cheaper than other courier comparison sites I used.
24/04/17 by stevewitte
Excellent service and saved me at least £10 on any other delivery, Brilliant.
24/04/17 by Jim
Very quick and easy to use
24/04/17 by Patrick O'Neill
Straightforward, reliable service - not much more needed really! Despite its name, its definitely run by the organ grinders and not the monkeys!
24/04/17 by CollectPlus Customer
Very good service have not opened box yet but it looks OK would defiantly use your service again
24/04/17 by Chris Nolan Customer
very efficent, no problems collecting item or delivery well done to all concerned will use parcel monkey again, and thankyou for no damage to my item during transit five stars all round .
24/04/17 by les windsor
These guys are great. Cheap fast and excellent communication with them. I will certainly continue to use their service without a doubt.
24/04/17 by Mr I Chapman
Quick easy and cheaper would defanatly use again and highly recommend
24/04/17 by Saiya Elizabeth Whitehead
Postage paid for but not collected on Day stated. Waited in all day
23/04/17 by Customer
Excellent service, would definitely recommend and use again
23/04/17 by Customer
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