We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
good service and great price
14/01/11
excellent service and price-nice one
14/01/11
Prompt collection and delivery together with very reasonable pricing = a happy customer!
14/01/11
Well I placed my order last week to be collected the next day and it STILL hasn't been collected??!!
14/01/11
Totally pain free !!
14/01/11
Good communication, fast collection. great price,Thanks.
14/01/11
well done
14/01/11
Very good on line service , easy to use , also parcel picked up on scheduled date .Thaks.
14/01/11
GREAT SERVICE VERY EASY TO USE WILL USE AGAIN THANKS
14/01/11
Parcel was collected on time but arrived a day late but I put that down to weather. My only concern was that the tracking vanished
14/01/11
very good service
14/01/11
Please allows the use of non-European credit cards, currently I can only use my U.S. debit card as I'm no longer in the UK
14/01/11
No comment left by this customer.
14/01/11
No comment left by this customer.
14/01/11
Perfect. As Always
14/01/11
Just great
14/01/11
easy and simple to use, fantastic price, very efficient fast service
14/01/11
usual first class service
14/01/11
On this occasion the service was excellent and a great price quoted -well done!
14/01/11
a perfect service as usual. A++++
14/01/11
Reply to customers faster over their concerns for help/ advice. Present system takes a bit too long for anxious people.
14/01/11
Labels are days late to come through - collections never picked up - still ttrying 3 weeks later - not using you again! rubbish
14/01/11
No comment left by this customer.
14/01/11
I requested my order to be cancel parcel monkey did even respond. Aweful communication get yourselfs a call centre please
14/01/11
What happens when the parcel is not there when City link collect? I had this instance this week, the only course of action was to book again
13/01/11
No comment left by this customer.
13/01/11
booked next day delivery on the 6th january it is now the 13th january and it still has not been deliverd!!!!!!
13/01/11
booked with these to pick something up.. But never turned up will never use again in my life
13/01/11
No comment left by this customer.
13/01/11
No comment left by this customer.
13/01/11
Collection was as booked, although driver said he's not supposed to sign the receipt form anymore but did anyway.Delivery next working dayok
13/01/11
Courier never collected item they delivered next door and when I asked if he was collecting my parcel he said no it was not on his sheet
13/01/11
No comment left by this customer.
13/01/11
I WILL CONTINUE TO USE THIS OVERALL GREAT SERVICE. HOWEVER, ONE ITEM WAS VERY DELAYED AND DAMAGED ON ARRIVAL. I AM UNABLE TO FIND THE LINK
13/01/11
Excellent service even though delivery was not completed next day.
13/01/11
no comment, excellent.
13/01/11
easy to use and very good service many thanks
13/01/11
No comment left by this customer.
13/01/11
No comment left by this customer.
13/01/11
perfect
13/01/11
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