We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Great site and service!
10/01/11
ANSWER YOUR EMAILS AND I MIGHT RETURN, OTHERWISE I WILL NOT COME BACK AGAIN. USELESS
10/01/11
A small but very heavy parcel collected as arranged and delivered promptly without any trauma. Well done.
10/01/11
Citylink delivered a day late
10/01/11
prompt collection, helpful delivery driver and very friendly, thank you form safepetpens.co.uk
10/01/11
I payed for next day service, I was in direct contact with my customer and the items were a day late, what a let down and a con!!
09/01/11
Very good service for the price made selling items on eBay easier!!
09/01/11
problems with paying system wouldn't allow me to pay by credit card luckliy my husband has a paypal account. Pick up, delivery very good
09/01/11
Parcel [next day] has not yet arrived [3 days later].
09/01/11
No comment left by this customer.
09/01/11
YOU DID RUBBISH 1 ITEM YOU TURNED UP FOR 1 ITEM WAS NEVER COLLECTED ENDED UP GETTING ANOTHER COURIER AFTER LOADS OF MESSAGES READ BACK
09/01/11
Would have liked an email early on day of collection telling me roughly when collection would take place that day.
09/01/11
Courier in Redditch has been absolutely useless since 31st January - will not be using again as I am judged by my delivery speed.
09/01/11
I was very impressed by the ease and straight-forwardness of the whole experience and good value too!
09/01/11
Was ment to b next day delivery and still hasn't been delivered 5 days later
09/01/11
Prompt reply and excellent comms as always. Great company to work with and reliable service
09/01/11
Only 1 of 3 parcels delivered in time! 1 still not delivered after nearly 1 week, Courier using any excuse they can think of!!!
09/01/11
Try collecting the parcel - we are STILL waiting for it to be collected despite us making numberous phone calls!
09/01/11
Poor response ans no contact tel and im still waiting for refund
09/01/11
No comment left by this customer.
09/01/11
No comment left by this customer.
08/01/11
Collected promptly very simple to use
08/01/11
Up to now your service has been very good. Please continue
08/01/11
No comment left by this customer.
08/01/11
The service was excellent, Thank you.
08/01/11
Kept us updated about delays due to snow, and collected as arranged once weather improved
08/01/11
Parcel collected insured for £50, customer did not receive, when tracked stated cancelled by account holder. Courier no record of item!
08/01/11
Great service and for really good value but your bank sucks as they took my payment twice! I will be in touch for a reimbursement of one.
08/01/11
i am very happy with your service on the last two occassions i used you.Would like some parcel bags please.
08/01/11
parcel collected promptly, delivered promptly, and very reasonably priced. Thanks
07/01/11
No comment left by this customer.
07/01/11
No comment left by this customer.
07/01/11
Stop losing parcels and having no way of contacting you
07/01/11
No comment left by this customer.
07/01/11
Terrible customer service, been waiting for over one week for parcel collection and no response from messages sent to resolve this issue
07/01/11
No comment left by this customer.
07/01/11
No comment left by this customer.
07/01/11
Excellent and prompt service as ever.
07/01/11
please could the label to print be sent quicker?
07/01/11
Very Impressed. And at a very good price.
07/01/11
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