We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
No comment left by this customer.
11/01/11
No comment left by this customer.
11/01/11
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
No comment left by this customer.
11/01/11
Courier not aware of PM369148-502179 so not collected. Waiting for you to reply re PM369148-502175. Sent u email 10.1.11
11/01/11
Support ticket opened on 30th December ref PM_362277_491942, still no reply from yourselves, worst service yet from a booking agent...
11/01/11
Good quick efficient service with no hassles registering with the website (just an email address) which I liked.
11/01/11
No comment left by this customer.
11/01/11
Contact number would be so much better.
11/01/11
Can't fault the actual courier services, but when something goes wrong Customer/Parcel Monkey communication is abysmal
11/01/11
always arrive when expected , and deliver on time. Thank you
11/01/11
No comment left by this customer.
11/01/11
Very pleased. Arrived first thing, very polite staff member and item delivered next day as promised.
11/01/11
Your service is great, sadly, City Link are not.
11/01/11
An excellent,first rate service,i will certainly use them again,a great deal,and no monkey business,thankyou.
11/01/11
I don't know if these items have been delivered yet - details not been updated on Courier site or else they are lost in system somewhere
11/01/11
no problems
11/01/11
Extremely efficient. Arrived on time. Goods delivered promptly
11/01/11
always collected and delivered on time!!
11/01/11
My recent order that was placed on the 5th Jan has still not been picked up despite receiving a delivery???
11/01/11
No comment left by this customer.
11/01/11
narrowing down the time of collection would be very helpful, so a selection of "time windows" would be great. Even morning/afternoon.
11/01/11
No comment left by this customer.
11/01/11
First time we have used and quite impressed, Thanks we will use again
11/01/11
once again great service
11/01/11
Courier once again never got the parcel delivered. Online tracking stated it had, been but my customer had to collect it from them.
11/01/11
very very poor still not collected and still no response very bad service 4 days on when i paid for next day
11/01/11
No comment left by this customer.
11/01/11
No comment left by this customer.
11/01/11
No comment left by this customer.
11/01/11
TERRIBLE, STILL NO-ONE HAS COLLECTION MY PARCEL TO SEND AND I HAVE NOW LOST £65 THAT I WILL MOST LIKELY NOT BE COMPENSATED FOR.NEVER AGAIN.
10/01/11
I had seen all the negative feedback about parcel monkey, honestly don't know what was the fuss about. Everything went through perfectly !!!
10/01/11
Great service. Thank you
10/01/11
probably due to backlog but five days to deliver not your usual high standard
10/01/11
Excellent service. Delivered next day. all good.
10/01/11
No comment left by this customer.
10/01/11
No comment left by this customer.
10/01/11
a1 as always
10/01/11
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