We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Fast, reliable and reasonable
06/01/11
An excellent service as expected. Collected on time, delivered on time and fantastic value for money. Well done
06/01/11
TOP CLASS AGAIN BUT PLEASE GIVE 110% PRAISE TO THE DRIVERS THEY DO A FANTASTIC JOB AND ARE ALWAYS CHATTIE AND HELPFUL KEEP UP THE GOOD WORK
06/01/11
No problems
06/01/11
I am still waiting for collection two days later - no communication. Colelction cancelled by 'Courier account holder' what is happening???
06/01/11
No comment left by this customer.
06/01/11
parcel delivered quickly but the other item did not satisfy my requirements
06/01/11
excellent service
06/01/11
We were very happy with the service. Thank you.
06/01/11
Service as described - receipients got parcels - even as everyone else looses their heads?!
06/01/11
I feel that Customer Service is Parcel Monkeys strong point and makes you the favoured option long term.
06/01/11
Excellent serviceoccassoinally crashes, late delivery,loss of parcel . Late response to queries. Track PM356507/ LW154143 ridiculous!
06/01/11
placed 2 orders on 29th december still havent been picked up cant seem to contact anybody dont know what to do
06/01/11
paid for next day delivery and parcel was meant to be delivered tuesday the 5th which i paid for and its still not here and today is the 6th
06/01/11
very happy with the service and will use you in the future
06/01/11
Rubbish! Both parcels on this consignment picked up 30th December and neither have been delivered yet 6h Jan. 1 is still on way to depot.
06/01/11
Excellent service as per usual, Driver collected, had a quick chat and off they went. Delivered next day! what more do you want
06/01/11
I thought your service was excellent. helpful courier, door to door. no queueing at expensive post offices ever again!
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
excellent service parcel collected & delivered the next day great price great service many thanks
06/01/11
Thank God for Parcel monkey, Just seems that you are what people expect from a courier service. Well done :)
06/01/11
Your lack of customer service personnel is a real problem when the bad weather affects deliveries so much.
06/01/11
everything ok
06/01/11
I was expecting collection on 31st December in accordance with the order, but it was not collected until after the holidays on 4th Jan.
06/01/11
Your service was fine. City Link's however was not. Failed to deliver next day.Said they left a card but didn't.Waiting feedback from them.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
much better than pre-Christmas - thank you!
06/01/11
The company you used City Link did not pick up my parcel as arranged i waited in for 2 days and ended up taking it to there depot myself
06/01/11
Can't fault the service.
06/01/11
First time user and felt as though I was shooting in the dark, no way to contact by phone and subsequently queries were left unanswered.
06/01/11
no one has collected for the 2nd day in a row, no email nothing??? booked this collection 30/12/10, STARTING TO LOOK ELSEWHERE
06/01/11
Respond to enquiries more quickly
06/01/11
No comment left by this customer.
06/01/11
THE COURIER DIDN'T SHOW UP AND I AM STILL WAITING FOR THE PARCEL TO BE COLLECTED 2 DAYS LATER
06/01/11
no it was all good and clear
06/01/11
Fast service many thanks
06/01/11
Collected 30/12 delivered 04/01. Very good price though.
06/01/11
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