We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Fast service many thanks
06/01/11
Parcel worth £500 collected on the 7th December which has been lost, insured but cant proccess a claim until Courier sort themselves out
06/01/11
got the item send on time and arrived on time
06/01/11
need urgent help in the support center
06/01/11
Amazing. The snow didn't seem to cause any hold ups at all, unlike the Royal Mail which was useless. Thank you, I will use you again
06/01/11
After missing first collection, my second delivery has been in Courier Depot for 7 days!!!
06/01/11
good service quick and easy
06/01/11
shame on you
06/01/11
No comment left by this customer.
06/01/11
cant complain. i booked the collection at 9.45 and u collected at 12.15.. Cant ask for anything better to be honest.. Unless it was free!!
06/01/11
slow to deal with problems, still no delivery to Scotland, failure to refund without chasing when service failure, poor communication.
06/01/11
Really quick pick up
06/01/11
i have waited over a week for a parcel to be collected. not good service.
06/01/11
i am very pleased with it
06/01/11
Very quick collection and delivery to Oz! Thanks
06/01/11
twice my parcels were meant to get picked up and it never happened i had to do it my self and i also had to buy ink to print labelsnotneeded
06/01/11
expected a next day delivery which took over a week with no updates on Courier website as to status only initially collected not good at a
06/01/11
No comment left by this customer.
06/01/11
fast, efficient service, thank you
06/01/11
No comment left by this customer.
06/01/11
The package collection cancelled without notice to me as a customer. I waited at home, only noticed when checking tracking. No refund given.
06/01/11
A brilliant service.. very competitive pricing, very prompt collection and delivery. I wouldn't now use anyone else, thoroughly recommend.
06/01/11
No comment left by this customer.
06/01/11
I had another parcel booked with another company, this parcel was delivered before the other was collected a++ (will use again)
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
As usual excellent service quick pick up, client happy a smooth transaction.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
05/01/11
good would use a again... reliable....
05/01/11
No comment left by this customer.
05/01/11
great
05/01/11
parcels didnt arrive next day as i was told customer not happy
05/01/11
Problems have been with Citylink not Parcel Monkey. Hopefully new year and no snow they might get there act together. Thank you at PM.
05/01/11
you colleced a parcel on the 22nd and say collection has been cancelled.. you collected one from me yesterday and said u failed to collect..
05/01/11
Only problem I had is that I had to set up a new account, despite having one already; no way to recover old password.
05/01/11
reliable service thanks aaa
05/01/11
No comment left by this customer.
05/01/11
It all happened very smoothly. One minor improvement would be to directly enable me to send the parcelabel to the person who has the parcel.
05/01/11
fast efficient service best thing cheapest next day for up to 10kg only £5.84 by city-link next day! amazing :-)
05/01/11
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